17
TROUBLESHOOTING:
PROBLEM
POSSIBLE CAUSE
SOLUTION
IMPORTANT! If you experience a problem with your vehicle, first check the Problems and Solutions Guide below. If you still experience a
problem, please contact Radio Flyer Customer Service, toll-free at 1-800-621-7613 or visit radioflyer.com for additional helpful hints.
Charge the battery. Battery should be charged before first use. After every use,
recharge the battery until the LED light turns from RED to GREEN. Never charge the
battery longer than 18 hours.
Check battery connections during charging. Check all wires and connectors. Make sure
that they are connected properly. See assembly steps 10, 19 and 24.
Make sure wall outlet power is “ON.”
Vehicle Does Not Run Or
Suddenly Stops
Undercharged battery
Charge the battery. Battery should be charged before first use. After every use,
recharge the battery until the LED light turns from RED to GREEN. Never charge the
battery longer than 18 hours.
Check battery connections during charging. Check all wires and connectors. Make sure
that they are connected properly. See assembly steps 10, 19 and 24.
Make sure wall outlet power is “ON.”
Short Run Time
(Less than 30 Minutes)
Undercharged battery
Charge the battery. Battery should be charged before first use. After every use,
recharge the battery until the LED light turns from RED to GREEN. Never charge the
battery longer than 18 hours.
Check battery connections during charging. Check all wires and connectors. Make sure
that they are connected properly. See assembly steps 10 ,19 and 24.
Make sure wall outlet power is “ON.”
Undercharged battery
Defective Motor
Maximum weight capacity = 130.0 lb (58.97 kg). Overloading the vehicle will cause
lower speeds.
Vehicle is Running Slow
Vehicle Won’t Run When the
Pedal is Depressed
Loud Noise Produced When
Driving
Vehicle is Overloaded
Ensure that the LED light on the charger is RED while charging. Contact Radio Flyer
Customer Service if LED light is not on.
Charger is not working
Check all wires and connectors. Make sure that they are connected properly. See
assembly steps 10, 19 and 24.
Loose Wire/Connector
Check all wires and connectors. Make sure that they are connected properly. See
assembly steps 10, 19 and 24.
Loose Wire/Connector
Contact Radio Flyer Customer Service for additional support.
Broken Gearbox
Contact Radio Flyer Customer Service for additional support.
Defective Wheel
Improper care and charging longer than 18 hours may lead to a shorter battery life.
Please contact Radio Flyer customer service for replacement parts.
Old Battery
Improper care and charging longer than 18 hours may lead to a shorter battery life.
Please contact Radio Flyer customer service for replacement parts.
Old Battery
Improper care and charging longer than 18 hours may lead to a shorter battery life.
Please contact Radio Flyer customer service for replacement parts.
Old Battery
Driving on hard level ground is preferred. Driving on an incline will decrease the speed
of the vehicle.
Driving Conditions Are Too Severe
Contact Radio Flyer Customer Service for additional support.
Defective Motor
The battery should not be charged for more than 18 hours. Charging for periods greater
than 18 hours can cause damage to the battery life.
Overcharged Battery
Thermal switch may have tripped because the vehicle was overloaded or the driving
conditions were too severe. Once the switch/fuse has tripped, release the pedal and
wait 15 seconds before operating the vehicle again. To avoid tripping the fuse, do not
overload the vehicle by exceeding the 130.0 lb (58.97 kg) maximum weight capacity.
Do not pull anything behind the vehicle or drive up hills as it will trip the fuse. Do not
run into fixed objects, which can cause the wheels to stop spinning and ultimately trip
the fuse.
Tripped Thermal Fuse/Switch
Contact Radio Flyer Customer Service for additional support.
Summary of Contents for Riptide
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