Quest Service Policy
Congratulations! You have purchased one of the finest instruments available, manufactured by
one of the most respected names in safety & industrial hygiene instrumentation. Your
instrument is backed by a limited warranty that seeks complete customer satisfaction. Should
your instrument require service for any reason, you can expect prompt and courteous attention.
You must obtain a return authorization prior to shipment. We reserve the right to refuse any
shipments forwarded without prior authorization.
The following information will expedite the service process and is required when obtaining
return authorization:
1. Model and serial number of each instrument.
2. Description of work required and symptoms of any failures for each instrument.
3. VISA, MasterCard or American Express credit card -- or -- company purchase order
number (non-warranty service only).
4. Billing and/or return shipping addresses.
Use one of the methods below to obtain return authorization, service pricing and shipping
instructions.
International Customers
Contact your local, factory-authorized distributor from whom the product was purchased. To
obtain the name of the local factory-authorized distributor, contact us via email at
, via telephone at +(1)-262-567-9157 or via fax at +(1) 262-567-
4047.
U.S.A Customers Only
•
Go to the service section of our web site at
www.quest-technologies.com
.
•
Contact us via email at
•
Contact us at (800) 245-0779. Office hours are 8:00 AM to 5:00 PM U.S. Central
Time.
