Rack-Mount RDMS
TM
Telemetry Receiver
15
Quasonix, Inc.
For issues that occur during installation, call Quasonix Technical Support at 513-942-1287.
3.4.1
Network Requirements
The following parameters are required for RRC to operate properly within a network:
•
Multicast must be enabled on the network level
•
Network or local firewalls must provide for a means to open up ports for the Remote RDMS™ Client to
communicate with the receiver through the network, otherwise the software will not work properly
Note:
Certain real-time antivirus and firewall programs, such as Symantec’s Endpoint Protection, are known to
block the ports used by the Remote RDMS™ Client application without alerting the user. Others, such as
Microsoft’s Windows Built-in Firewall, alert the user of the action and allow for the decision to be overridden. If
communications between the RRC and the rack unit are being disrupted by the user’s antivirus and firewall
program, Quasonix recommends temporarily disabling it.
If an inexpensive broadband router is used instead of a switch or hub to connect the computer and the rack unit,
check each unit’s Ethernet cable connections to be sure that they are not connected to the WAN port on the
broadband router.
After the RRC has successfully established a connection, refer to your firewall documentation for allowing multicast
and or RRC program access. The following IP and port addresses may be useful for troubleshooting firewall issues:
RRC Multicast IP addresses and Ports:
MULTICAST IP Address 224.168.200.1
MULTICAST IP Address 224.168.200.2
MULTICAST PORT 65000
MULTICAST PORT 65001
Graphical data broadcasting and advanced settings may require additional UDP ports to be opened. If you are
experiencing problems with Advanced Settings in the ‘Selected RDMS Control’ dialog or with the ‘Selected RDMS
Performance Monitoring’ dialog in the RRC program, then additional ports need to be opened. These additional
ports can be found under ‘Tools > Network Settings’ in the RRC application.
Note:
These ports are based on the RDMS’ unique IP address; therefore a static IP address may be advisable if your
DHCP server or device changes the IP address of the RDMS™.