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Quadro6L/4L/2x2 Manual I: Installation Guide
Appendix: Checking the Connections
Quadro6L/4L/2x2; (SW Version 5.3.x and higher)
56
Basic Tests:
Checking for physical link: no WAN link
Please check the physical connection of the WAN interface. Cable not
plugged or broken?
Test failed.
If diagnostics are successful, but you are still unable to place a call to 899# then check the
SIP registration status.
Open the SIP Registration Status page using the Quadro management
System
menu item
Status
. Besides the SIP registration information for the auto attendant and each connected
extension, the
Detected Connection Type
is shown. If Quadro is placed behind a NAT
router and the STUN is enabled, the detected connection type and the IP address of this
router's WAN port are displayed.
Fig. l- 53: SIP Registration Status page
Quadro cannot work behind your router if
Detected Connection Type
is one of the follow-
ing:
•
Unknown connection - unexpected error
•
Symmetric NAT
•
Symmetric Firewall
•
Blocked UDP
If you get one of the above mentioned Detected Connection Types, either connect the Qu-
adro in front of the router, or configure NAT traversal manually as explained in
Appendix:
Configuring NAT Traversal
.
If you are unable to resolve your problems, please send us a technical support request on
the
Support
section of
http://www.epygi.com/
. Please prepare a system log file and at-
tach it to your request.
To download the system logs, open the
System Diagnostics
page from
System
menu
Di-
agnostics
and click
Download System Logs.
Summary of Contents for Quadro2x2
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