R
September 1, 2008
7019-205C
Page 27
Santa Fe Pellet Insert
9
Troubleshooting
With proper installation, operation, and maintenance your appliance will provide years
of trouble-free service. If you do experience a problem, this troubleshooting guide
will assist a qualified service person in the diagnosis of a problem and the corrective
action to be taken. This troubleshooting guide can only be used by a qualified service
technician.
Symptom
Possible Cause
Corrective Action
Plug in appliance - No
response.
No current to outlet.
7 amp fuse defective.
#3 snap disc tripped or defective.
Control box defective.
Check circuit breaker at service panel.
Replace fuse.
Reset or replace snap disc.
Replace control box.
Call light on. No fire.
No fuel in firepot.
Out of fuel.
#2 snap disc may be defective.
Vacuum switch not closing, no vacuum.
Control box defective.
Check hopper. Fill with fuel.
Replace snap disc.
Check exhaust blower is plugged in and
operating.
Check vacuum switch is plugged in.
Check vacuum hose is in good condition,
clear and connected at both ends.
Check thermocouple is in good condition
and plugged in properly.
Make sure venting system is clean.
Make sure front door is closed.
Replace control box.
Call light on. No fire.
Partially burned fuel in
firepot.
Firepot clean-out plate not closed.
Firepot is dirty (missed ignition).
Check that firepot clean-out plate is fully
closed.
Clean firepot. Make sure there is no clinker
in the firepot.
Clinkers may have to be broken up with
firepot clean-out tool or other means.
Call light on. No fire.
Unburned pellets in
firepot.
Firepot clean-out plate not closed.
Firepot is dirty.
Ignition hole blocked.
Igniter not working.
Control box defective.
Check that firepot clean-out plate is fully
closed.
Clean firepot. Make sure there is not a clin-
ker in the firepot. Clinkers may have to be
pushed out of firepot with firepot clean-out
tool or other means.
Scrape with solid piece of wire.
Remove ash drawer to see if igniter is
glowing red on start-up.
Check igniter wires for good connection.
Replace igniter using 1/4 inch (6mm) male
/female spade connectors.
Replace control box.
Slow or smoky start-up.
Firepot clean-out plate not closed.
Firepot is dirty.
Excessive amount of fuel at start-up.
Check that firepot clean-out is fully closed.
Clean firepot. Make sure there is not a
clinker in the firepot. Clinkers may have to
pushed out of firepot with firepot clean-out-
tool or other means.
Reduce feed rate using feed rate adjust-
ment control rod located inside hopper.
