Quadra-Fire Pioneer-II-C, Owner'S Manual

Page: 5 / 36

WARRANTY CONDITIONS:
• This warranty only covers HHT appliances that are purchased through an HHT authorized dealer or distributor. A list of HHT
authorized dealers is available on the HHT branded websites.
• This warranty is only valid while the HHT appliance remains at the site of original installa � on.
• This warranty is only valid in the country in which the HHT authorized dealer or distributor that sold the appliance resides.
• Contact your installing dealer for warranty service. If the installing dealer or distributor is unable to provide necessary parts,
contact the nearest HHT authorized dealer or supplier. Addi � onal service fees may apply if you are seeking warranty service from
a dealer other than the dealer from whom you originally purchased the product.
• Check with your dealer in advance for any costs to you when arranging a warranty call. Travel and shipping charges for parts are not
covered by this warranty.
• Limited Catalyst Warranty
o For wood burning products containing a catalyst, the catalyst will be warranted for a six-year period to the original purchaser at
the site of original installa � on. The purchaser must provide the name, address, and telephone number of the loca � on where
the product is installed, proof of original purchase date, date of failure, and any relevant informa � on regarding the failure of the
catalyst.
WARRANTY EXCLUSIONS:
This warranty does not cover the following:
• Changes in surface
 nishes as a result of normal use. As a hea � ng appliance, some changes in color of interior and exterior surface
 nishes may occur. This is not a  aw and is not covered under warranty.
• Damage to printed, plated, or enameled surfaces caused by  ngerprints, accidents, misuse, scratches, melted items, or other
external sources and residues le � on the plated surfaces from the use of abrasive cleaners or polishes.
• Repair or replacement of parts that are subject to normal wear and tear during the warranty period are not covered. These parts
include: paint, wood and pellet gaskets,  rebricks, grates,  ame guides, ba � eries and the discolora � on of glass.
• Expansion, contrac � on, or movement of certain parts causing noise. These condi � ons are normal and complaints related to this
noise are not covered by this warranty.
• Damages resul � ng from: (1) failure to install, operate, or maintain the appliance in accordance with the installa � on instruc � ons,
opera � ng instruc � ons, and lis � ng agent iden �  ca � on label furnished with the appliance; (2) failure to install the appliance in
accordance with local building codes; (3) shipping or improper handling; (4) improper opera � on, abuse, misuse, con � nued opera � on
with damaged, corroded or failed components, accident, or improperly/incorrectly performed repairs (5) environmental condi � ons,
inadequate ven � la � on, nega � ve pressure, or dra � ing caused by � ghtly sealed construc � ons, insu ffi cient make-up air supply, or
handling devices such as exhaust fans or forced air furnaces or other such causes; (6) use of fuels other than those speci  ed in
the opera � on instruc � ons; (7) installa � on or use of components not supplied with the appliance or any other components not
expressly authorized and approved by HHT; (8) modi  ca � on of the appliance not expressly authorized and approved by HHT in
wri � ng; and/or (9) interrup � ons or  uctua � ons of electrical power supply to the appliance.
• Non-HHT ven � ng components, hearth connec � ons or other accessories used in conjunc � on with the appliance.
• Any part of a pre-exis � ng  replace system in which an insert or a decora � ve gas appliance is installed.
• HHT’s obliga � on under this warranty does not extend to the appliance’s capability to heat the desired space. Informa � on is provided
to assist the consumer and the dealer in selec � ng the proper appliance for the applica � on. Considera � on must be given to the
appliance loca � on and con  gura � on, environmental condi � ons, insula � on and air � ghtness of the structure.
This warranty is void if:
• The appliance has been over-  red, operated in atmospheres contaminated by chlorine,  uorine, or other damaging chemicals.
Over-  ring can be iden �  ed by, but not limited to, warped plates or tubes, deforma � on/warping of interior cast iron structure or
components, rust colored cast iron, bubbling, cracking and discolora � on of steel or enamel  nishes.
• The appliance is subjected to prolonged periods of dampness or condensa � on.
• There is any damage to the appliance or other components due to water or weather damage which is the result of, but not limited
to, improper chimney or ven � ng installa � on.
LIMITATIONS OF LIABILITY
• The owner’s exclusive remedy and HHT’s sole obliga � on under this warranty, under any other warranty, express or implied, or in
contract, tort or otherwise, shall be limited to replacement, repair, or refund, as speci  ed above. In no event will HHT be liable for
any incidental or consequen � al damages caused by defects in the appliance. Some states do not allow exclusions or limita � on of
incidental or consequen � al damages, so these limita � ons may not apply to you. This warranty gives you speci  c rights; you may also
have other rights, which vary from state to state. EXCEPT TO THE EXTENT PROVIDED BY LAW, HHT MAKES NO EXPRESS WARRANTIES
OTHER THAN THE WARRANTY SPECIFICED HEREIN. THE DURATION OF ANY IMPLIED WARRANTY IS LIMITED TO DURATION OF THE
EXPRESSED WARRANTY SPECIFIED ABOVE.
Page 2 of 2 4021-645K 1/20
5 Quadra-Fire • Pioneer-II-C Owner’s Manual • 4184-900 • Rev C • 02/20