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Paper Jamming

11.1

Base Jamming

Envelopes are stopped in the transport mechanism of the Base.

Actions

Possible causes

Clear the Base as indicated below.

Correct the cause indicated in the left
column:

- Mail sizes: see

Mail

Specifications

on page 199.

• Mail piece is too thick.
• Mail size is incorrect.

How to Clear Mail Jammed in the Base

To clear mail jammed in the Base:
1.

Pull the release handle located underneath the base to lower the transport belts

and wheels. Hold the handle.

Using your other hand, remove the jammed envelopes.

Release the jam release handle to put the transport belt and wheels back in

position.

191

| Page 191 | | Jul-24-2023 01:56 |

Troubleshooting

Summary of Contents for IS-350

Page 1: ...User Guide IS 350 Mailing Systems...

Page 2: ...rmal Mail 37 3 4 Printing Incoming Mail with Received Mode 44 3 5 Running Pass through Mail 47 3 6 Settings Details 50 3 7 Advanced Operations 60 Money Operations 63 4 4 1 Overview 65 4 2 Managing Cre...

Page 3: ...Display Settings 136 8 6 System Timeouts and Settings 138 8 7 High Value and Low Credit Warnings 141 8 8 Weighing Settings 142 8 9 Postage Imprint Default Settings 148 8 10 Job Memories 152 8 11 Conne...

Page 4: ...191 11 2 Weighing Problems 192 11 3 Diagnostics and System Data 193 Specifications 197 12 12 1 Mail Specifications 199 12 2 Recommended Operating Conditions 201 12 3 General Mailing Systems Specifica...

Page 5: ...Page 4 TOC Jul 24 2023 01 56...

Page 6: ...out safety precautions and environmental recommendations to operate your equipment in the best possible conditions 1 1 What you will find in this Manual 3 1 2 Safety Requirements 5 How to Disconnect y...

Page 7: ......

Page 8: ...s as a user or set up accounts and control access to the Mailing System as the supervisor Section 6 Reports How you can generate and print out reports for the Mailing System usage credit usage account...

Page 9: ...could result from an action you may perform NOTE remark that explains different scenarios or situations TIP advice to help save you time when processing your mail Glossary This manual uses the acronym...

Page 10: ...se of liquid spillage disconnect the power cord from the outlet and proceed with cleaning Use an outlet located near the system that is easily accessible Do not route the power cord between pieces of...

Page 11: ...tion and treatment processes of these machines CE compliance Products presented in this guide conform to requirements of applicable directives For more details refer to Declaration Of Conformity avail...

Page 12: ...onal injury and damaging components When lifting covers wait for all parts to stop moving before placing hands near the feeder path or printhead To prevent overheating do not block the ventilation ope...

Page 13: ...ere may be a risk of electrical shock from lightning Do not install telephone jacks or LAN connectors in a wet location Disconnect the telephone or LAN cable from the wall before moving your system To...

Page 14: ...5 Only unplug the power cord when the Mailing System is in OFF mode or Sleep mode to avoid keeping the ink cartridge in an unprotected position where the ink may dry out and become unusable 2 Unplug t...

Page 15: ......

Page 16: ...ection 2 1 System Layout 13 2 2 Accessories 15 2 3 Control Panel Features 18 2 4 Connections 21 2 5 Power Management 24 How to Turn the Mailing System to Sleep Mode 25 How to Turn the Mailing System t...

Page 17: ......

Page 18: ...Table Measures weight of mail pieces Weighing platform Prints envelopes and controls the Mailing System Base Allows you to remove jammed envelopes Jam release handle Provides water to seal envelopes...

Page 19: ...nside System Base Postage meter Postal Security Device PSD Lift by front side to open Cover Prints the postal imprint on envelopes Ink Cartridge 14 Page 14 Jul 24 2023 01 56 2 Meet Your Mailing System...

Page 20: ...table below Keyboard use NAVIGATION KEYS Validates the current screen Enter OK Deletes the last character or digit in an entry field Backspace Clear Deletes the next character or digit in an entry fie...

Page 21: ...lows you to Exactly position the cursor in an entry field Select a part of the content of an entry field Report Printer option A USB printer can be directly connected to the mailing system for printin...

Page 22: ...Barcode Scanner option This scanner is used To identify accounts through barcodes 2 Meet Your Mailing System 17 Page 17 Jul 24 2023 01 56...

Page 23: ...elected job memory when applicable Job Memory Indicates unread messages in message box Mailbox Indicates the amount to be printed on the envelope Postage Indicates the printing offset status imprint p...

Page 24: ...print set up screens Imprint Configuration Opens the weighing type selection menu Standard Weighing Differential Weighing Weighing Type KEYPAD Allows the entry of alpha or numeric values accounts or o...

Page 25: ...times in a row Modem settings Custom text Alpha numeric Key 1 1 1 1 2ABC 2ABC 2ABCabc 2 3D 3DEF 3DEFdef 3 4 4GHI 4GHIghi 4 5 5JKL 5JKLjkl 5 6 6MNO 6MNOmno 6 7 7PQRS 7PQRSpqrs 7 8 8TUV 8TUVtuv 8 9 9WX...

Page 26: ...connect to a modem printer or a USB memory key Base Connectors To wall socket Power Connector For connecting to customer network for loading credit and Online Services LAN Port To modem memory device...

Page 27: ...ccess Online Services LAN Port To connect to the phone network with the phone cable USB Modem To connect to a phone wall socket analog telephone line Telephone Cable To connect to online service sourc...

Page 28: ...Power connectors Power connectors are shown in section Connectors on page 21 2 Meet Your Mailing System 23 Page 23 Jul 24 2023 01 56...

Page 29: ...is an Energy Star qualified Mailing System that automatically goes into a low power Sleep mode after a period of inactivity Spending a large portion of time in low power mode not only saves energy bu...

Page 30: ...machine OFF Mode To turn OFF your system you can use the ON OFF button located on the right side of the Base How to Turn the Mailing System to OFF Mode 1 Turn your system to Sleep Mode see How to Turn...

Page 31: ......

Page 32: ...mal Mail 42 3 4 Printing Incoming Mail with Received Mode 44 How to Set Received Mode printing 44 How to Process Received Mail 46 3 5 Running Pass through Mail 47 How to Set Pass through Mail processi...

Page 33: ......

Page 34: ...ecific Imprint Configuration Menu that allows you to set imprint parameters To directly gain access to the Configuration Menu of the Type of imprint press Shortcut Key on the Control Panel Your system...

Page 35: ...date on incoming mail Date received Slogan Received Text optional Slogan optional Print offset optional Print counter optional Pass through Running Pass through Mail on page 47 Counting by feeding Co...

Page 36: ...similar characteristics This will prevent you from changing imprint settings too often and allow you to fully benefit from the automatic features of your Mailing System particularly Differential Weigh...

Page 37: ...tomatically starts a work session on the Mailing System At start up depending on specific supervisor settings The access to the system may be open You may have to enter a PIN code You may have to sele...

Page 38: ...ed to navigate through the system Login Screen If the Login screen is displayed enter your PIN code Account Screen If the Account Screen is displayed select your account as follows Use up and down arr...

Page 39: ...on page 50 To choose security level for accounts and access control as the Supervisor see Managing Accounts and Assigning Rights on page 73 To turn your system on Sleep mode see How to Turn the Mailin...

Page 40: ...ch counters if you intend to issue a report on the mail run you are about to start see Batch Data Report on page 98 See How to Reset Batch Counters on page 60 Do I need to clear the Batch Counter For...

Page 41: ...to Display Ink Level and Cartridge Data on page 176 Is there enough ink in the cartridge You can be warned when the available credit gets below a preset value see How to Set the Low Credit Threshold...

Page 42: ...ess your mail As mail requirements differ from day to day some of the settings may not be necessary or their order may vary You must begin with selecting the Type of imprint to gain access to the addi...

Page 43: ...type of imprint is indicated on line 2 of the screen To change the type of imprint select the Type line press OK and then select Normal in the Type of imprint screen and press OK To select an option...

Page 44: ...ge the Text selection Select Text and then select a text or None in the Text list screen For more details see How to Add or Cancel a Text on the Imprint on page 56 Press or to return to the home scree...

Page 45: ...setting s 1 Move the imprint away from the envelope edge for thick envelopes see How to Move the Imprint Print Offset on page 58 You are now ready to print Printing Zero The Printing Zero allows you t...

Page 46: ...il To set the imprint quickly consider using job memories The memories store imprint characteristics together with rates and if activated charged account See Using Job Memories on page 58 Processing N...

Page 47: ...st engage the flap into the moistener Do not try to moisten self adhesive envelopes If a mail piece is bigger than mail path maximum thickness you may use a label tape To know the maximum thickness se...

Page 48: ...than mail path maximum thickness you may use a label tape To know the maximum thickness see Mail Specifications on page 199 4 The Mailing System applies postage and the mail piece is sent to the catch...

Page 49: ...below outlines steps required to imprint incoming mail You must begin with selecting the Type of imprint to gain access to the corresponding parameters and be able to run mail Make sure you have comp...

Page 50: ...n custom text to the imprint Active the Print counter Select the option to change and press OK The screen indicates the current status of the options To select an option on the screen Highlight the op...

Page 51: ...on page 44 How to Process Received Mail On the Received home screen 1 Press System motors start running 2 Insert the mail piece into the mail path against the rear guide wall with the side to be prin...

Page 52: ...sing The procedure below outlines steps required to process mail You must begin with selecting the Type of imprint to gain access to the corresponding parameters and be able to run mail Make sure you...

Page 53: ...elect the Type line press OK and then select Pass through in the Type of imprint screen and press OK To select an option in the screen Highlight the option using the arrow keys and Then press to valid...

Page 54: ...rs start running 2 Insert the envelope into the mail path against the rear guide wall side to be printed facing upwards If you want to seal the envelope first engage the flap into the moistener Do not...

Page 55: ...ounts 1 As a user Press and select the path Account The list of accounts that are available is displayed 2 Select the account you want to use and press OK 3 Press to return to the home screen The curr...

Page 56: ...lete lists of options On the home screen press to select the default rate and refresh weight How to Select a Rate To select a rate 1 Either Press and select the path Rate selection Press or The Rate S...

Page 57: ...sses loaded in the system are displayed in the list Selecting a Destination Rate Destination loaded in the system is displayed in the list Selecting a Format Formats describe the mail piece types for...

Page 58: ...ghing Types All weighing options listed below may not be available in your Mailing System Check with customer service to see how you can easily add weighing features to your Mailing System via online...

Page 59: ...a Weighing Type on page 53 follow the steps outlined below How to Change the Weighing Type To change the weighing type from the home screen 1 Either Press and select the path Batch Settings Weighing...

Page 60: ...from the right edge of the envelope See also How to Change the Current Type of Imprint on page 34 Type of Process and Type of Imprint on page 29 Navigating in the Imprint Settings When you have selec...

Page 61: ...t the desired text in the list or select None for printing no text The icon indicates the current selection 4 Press OK to validate your selection The Imprint screen is displayed with updated parameter...

Page 62: ...indicates the current selection 4 Press OK to validate your selection The Imprint screen is displayed with updated parameters home screen press See also Managing Slogan on page 168 Moving the Imprint...

Page 63: ...he rate custom text slogan for the Type of imprint you would like to use In account activated configurations Job Memories allow you assign postage costs to pre selected accounts If your mail requires...

Page 64: ...emory zone Mem of the home screen displays the current job memory number Using the Sealing Function Hand Feed Table Moistener If your hand feed table is equipped with a moistener you can close the env...

Page 65: ...tch Counters Batch counters allow you to track and report pieces items and postage value since the last counter reset To produce reports associated to counters see Reports on page 91 How to Reset Batc...

Page 66: ...weighing 1 As a user Press and select the path Piece Counting 2 Place 10 items on the Weigh Platform and press OK 3 Put the complete stack of items on the Weigh Platform and press OK 4 The total numbe...

Page 67: ......

Page 68: ...em to allow postage operations 4 1 Overview 65 4 2 Managing Credit 66 How to Check the Meter Credit 66 How to Add Credit to the Meter 67 4 3 Unlocking the Meter Postal Inspection 70 How to Unlock the...

Page 69: ......

Page 70: ...ed see Connection Settings on page 154 Managing Credit As a user you can carry out the following operations dealing with credit in your Mailing System Check the available credit in the Meter Add credi...

Page 71: ...lete your current task Use the following steps to display your available postage credit How to Check the Meter Credit To check available credit 1 Either Press and select the path Credit Press or The C...

Page 72: ...d below The Mailing System then connects to the Postal Services and validates the operation How to Add Credit to the Meter To add credit to the Meter 1 Either Press and select the path Credit Press or...

Page 73: ...rm Add Credit is displayed 5 Press OK to start the connection to the Postal Server If the crediting process is successful the system displays a successful message If crediting fails the system display...

Page 74: ...Or press to go back to the menu screen 7 You can open the Credit Information screen to check your account balance once the transaction is complete see How to Check the Meter Credit on page 66 4 Money...

Page 75: ...e you begin Either a LAN cable or modem and phone line must be plugged in to your mailing system for the lockout to be successfully cleared To unlock the Meter and manually connect to the Postal Servi...

Page 76: ...hat the network will be available at this time How to Check the Date of the Next Call To display the date of the next server call 1 Either Press and select the path Credit Press or 2 Select Date of ne...

Page 77: ......

Page 78: ...lecting an Account Mode 77 5 3 Guidelines to Setup an Account 78 How to Change a Shared PIN Code 79 5 4 Selecting an Account Mode 82 How to Display and Change the Account Mode 82 5 5 Managing Accounts...

Page 79: ......

Page 80: ...in the Mailing System is a convenient way to monitor track and control postage expenses by for example associating accounts to departments in your organization Marketing Sales etc or to different com...

Page 81: ...tect the system and restrict the usage of your credit The different access control policies you can implement as the supervisor are No PIN code unlimited access Unique System PIN Code users enter a PI...

Page 82: ...ptions available and the function of each option on the user and supervisor points of view Action required to access the system Function Account mode Unlimited access to the system No postage tracking...

Page 83: ...to Display and Change the Account Mode on page 82 and select the No Account mode No Account Management Menu In No Account mode No other setting is necessary for the No Account mode Setting up No Acco...

Page 84: ...at log in No Account with Access Control Management Menu In No Account with Access Control mode the menu allows you to change the shared PIN code How to Change a Shared PIN Code 1 As supervisor see Ho...

Page 85: ...low the steps outlined in How to Display and Change the Account Mode on page 82 and select the Account Mode 2 Create accounts as indicated in How to Create an Account on page 85 When you activate the...

Page 86: ...ble the Mailing System automatically selects it at start up Implementing Account with PIN Code 1 Select the Account with PIN Code mode see How to Display and Change the Account Mode on page 82 2 Creat...

Page 87: ...sor on page 130 Press and select the path Account Management Account Mode Selection The Account Mode Selection screen is displayed with the current Account Mode shown 2 Select another Account mode 3 P...

Page 88: ...can be increased to 100 if required Every account includes the following information which is displayed on the Add account screen Account summary Description Format Account Item Number of the account...

Page 89: ...f accounts see Account level on page 125 Printing the current account list Account Report on page 108 Account Management Follow the steps below to create modify activate deactivate or delete accounts...

Page 90: ...path Account management Manage Account Account list The Account list screen is displayed 2 Select Add Account 3 Using the keypad Enter the Account Number and press OK Enter the Account Name and press...

Page 91: ...lect the path Account management Manage Account Account list The Account list screen is displayed 2 Select the account or type the account number and press OK 3 Select Edit Modify The Edit Modify scre...

Page 92: ...3 Accept the changes by pressing OK on the Account modification summary Deleting Accounts You may need to delete an account How to Delete an Account To delete an Account 1 Perform procedure How to Vie...

Page 93: ...You can export an account list as a CSV file for use as back up or to modify it to create new accounts How to Export an Account List To export an account list on a USB memory key 1 As supervisor see...

Page 94: ...before re importing it into the Mailing System See also Maximum number of accounts Account Information on page 83 How to Import Accounts To import accounts from a CSV file 1 As supervisor see How to L...

Page 95: ......

Page 96: ...eport as Supervisor 97 6 3 Counter Data 98 6 4 Postage Data 100 How to Begin a new Statement of Mailing Report 103 6 5 Credit Data 104 6 6 Account Data 108 How to Generate the Account Report 108 6 7 S...

Page 97: ......

Page 98: ...viewed online Enhanced online postal expense management reporting can be added as an option Reports generally require a beginning date and an end date Typically the reports are available on screen and...

Page 99: ...1 SPF Total items and total postage value per month for a selected period Monthly Usage Statement of Mailing Report on page 101 SL Handle the current Statement of Mailing report once processing mail b...

Page 100: ...M DATA Machine Configuration Report on page 111 PF Supervisor settings imprint default data date advance postal services connections Ink cartridge weighing options modem etc Machine Configuration Base...

Page 101: ...is displayed 3 Select the report type and press OK 4 Depending on the report type the system may ask for preferences such as Period of time targeted begin date end date Desired account etc Select or...

Page 102: ...r To generate a Report 1 As supervisor see How to Log in as Supervisor on page 130 Press and select the path Reports 2 Resume with the steps outlined in How to Generate a Report as a User on page 96 6...

Page 103: ...tgoing mail batch counter Output Screen USB printer Content Comments Fields Begin Date of last reset End Current date Period On printed report only Die number Number of items without 0 00 items Total...

Page 104: ...view incoming mail batch counter Output Screen USB printer Content Comments Fields Begin Date of the last reset End Current date Period Number of items Incoming Mail After issuing reports like Batch...

Page 105: ...nd date of the report The default End date is then 31 days later You can specify another End date but maximum is Begin date 31 days Default period Begin 1st day of the current month End Current day Ou...

Page 106: ...e and year Total number of items processed Total postage value for the month Statement of Mailing Report This report displays the mailing Summary Number the mailing Date the mailing Postcode the machi...

Page 107: ...mmary Number The date on which the report is generated Mailing Date The postcode of the post office Mailing Postcode Only if printed on label Die Number Total postage printed by the system Total amoun...

Page 108: ...egin a new one and end the current one or just continue building the current one 2 If you select Print report The current Statement of Mailing report is printed normally 3 If you select New report A m...

Page 109: ...elds Printed report only Current date and time Printed report only Meter status Printed report only Die number Total postage printed by the system Credit used ascending Postage available in the system...

Page 110: ...od Begin Current date 6 months End Current date On printed report only Die number Represents the new total amount available in the machine For each postage download performed Download date time Credit...

Page 111: ...Content 106 Page 106 Jul 24 2023 01 56 6 Reports...

Page 112: ...te time Descending Register value Ascending Register value Control Total value Item Counter value ITEMS REGISTER is only non zero items Requirements This report is available as a user or supervisor Ou...

Page 113: ...Printer USB memory key Content Data For each account Account number Account name Pin Code if Account with PIN Code is activated Status How to Generate the Account Report To generate the Account Repor...

Page 114: ...mode has to be Account or Account with PIN Code You have to select an account in the list of accounts then the Begin date and the End date of the report Default period Begin 1st day of the current mo...

Page 115: ...or Account with PIN Code You have to specify the period for the report Begin and End dates Default period Begin 1st day of current month End Current date Output USB printer USB memory key Content Comm...

Page 116: ...Imprint default settings Default Text Default Slogan Default Rate Date advance parameters Credit settings High value Low Credit Connections settings System settings including for example MMI settings...

Page 117: ...y If you use screen to see this report Scroll the errors using the arrow keys and Press if you want to go back to the selection of the output Content Comments Fields Reference code of the base error B...

Page 118: ...y If you use screen to see this report Scroll the errors using the arrow keys and Press if you want to go back to the selection of the output Content Comments Fields Reference code of the meter error...

Page 119: ...s Supervisor The mailing machine must be connected to the network with LAN Output The IP Configuration Report output is Label How to Generate a IP Configuration Report To generate a IP Configuration R...

Page 120: ...ion Report 1 See Generating a Report on page 96 Server Connection History Report Provides a list of the Server Connection History where failed and successful connections appears The Server Connection...

Page 121: ...ors occurring during the connection including Error code Error description Connection status Date and time of the end of the connection See also How to Display the Error Lists on page 196 How to Gener...

Page 122: ...up online 7 1 Online Services Overview 119 7 2 Connecting to Online Services 120 How to Call Online Services Manually as a User 121 How to Call Online Services Manually as Supervisor 121 How to Test t...

Page 123: ......

Page 124: ...to your Mailing System see Options and Updates on page 159 Ink alerts never run out of ink again The online server monitors your mailing machine ink supply and e mails an alert notification when it is...

Page 125: ...lly connects when it s time to re order ink supplies It is strongly recommended that you leave the Mailing System turned on in sleep mode and connected to a live analog telephone line or network durin...

Page 126: ...er a generic call 1 As supervisor see How to Log in as Supervisor on page 130 Press and select the path Online services Generic call The Mailing System connects to the server and downloads the availab...

Page 127: ...can be contacted Test server Establishes a connection and tests the communication dialog with the server This test indicates that transactions can be held normally Test server is a bandwidth test and...

Page 128: ...est server 2 Or as supervisor see How to Log in as Supervisor on page 130 Press and select the path Online Services Test server The call process starts and displays its sequence of operations on the s...

Page 129: ...m uploads basic statistic data for basic postal expense management reporting Enhanced reporting is optional See Activating New Options on page 165 How to Upload Report Data to the Online Services Serv...

Page 130: ...ction ensures that the latest postal rates are installed on your Mailing System When the Postal Service announce changes in their rate and fee schedule the Online Services server downloads the new rat...

Page 131: ......

Page 132: ...ow to Change the Beeps by Default 135 8 5 Display Settings 136 How to Adjust the Display Contrast 136 How to Change the Display Contrast by Default 137 8 6 System Timeouts and Settings 138 How to Adju...

Page 133: ...emory 152 How to Edit Modify a Job Memory 153 How to Delete a Job Memory 153 8 11 Connection Settings 154 How to Set the Postal Online Services Connection 154 How to Set the Analog Modem Parameters 15...

Page 134: ...key beeps and warning error beeps Supervisor Settings Your Mailing System has one supervisor PIN code that allows you to configure the default settings and perform other functions such as managing ac...

Page 135: ...t possible while logged in as supervisor How to Log in as Supervisor To log in as Supervisor when you are already logged in as a user 1 As a user Press and select the path Supervisor The Login screen...

Page 136: ...u must exit the supervisor Mode before you can begin to print postage How to Exit the Supervisor Mode To exit the supervisor mode 1 As supervisor Press The system will go into Sleep mode and superviso...

Page 137: ...w to Change the Display Language To change the current display language 1 As a user Press and select the path Preferences Language 2 Select the language you want to use 3 Press OK to validate This use...

Page 138: ...by Default To change the user language by default 1 As supervisor see How to Log in as Supervisor on page 130 Press and select the path Default User Settings Default User Preferences Language 2 Select...

Page 139: ...able the Beeps To enable or disable the beeps 1 As a user Press and select the path Preferences Sounds 2 Select Key beep on ON OFF and or Beep on error ON OFF to enable disable the sounds 3 Press OK t...

Page 140: ...sounds by default 1 As supervisor see How to Log in as Supervisor on page 130 Press and select the path Default user settings Default user preferences Sounds 2 Check Key beep on ON OFF and or Beep on...

Page 141: ...ontrast To adjust the display contrast 1 As a user Press and select the path Preferences Contrast 2 Type 1 or 2 to increase or decrease the contrast The screen updates immediately 3 Press OK to exit T...

Page 142: ...How to Log in as Supervisor on page 130 Press and select the path Default user settings Default user preferences Contrast 2 Use the 1 or 2 button to increase or decrease the contrast The screen update...

Page 143: ...e next envelope after printing Once this timeout is reached the system will stop Stop Period of inactivity after which the system automatically switches to Sleep mode see Power Management on page 24 S...

Page 144: ...t TimeOuts How to Change System TimeOuts To change the system timeouts 1 As supervisor see How to Log in as Supervisor on page 130 Press and select the path Default user settings Timeout settings The...

Page 145: ...3 Press OK to validate 140 Page 140 Jul 24 2023 01 56 8 Configuring your Mailing System...

Page 146: ...rvisor see How to Log in as Supervisor on page 130 Press and select the path Default user settings Base settings High value 2 Enter the high value warning amount or press C and enter 0 to disable the...

Page 147: ...ce and the weighing type that are selected by default when a user starts the mailing process see Choosing a Weighing Type on page 53 How to Change the Default Weighing Type To change the default weigh...

Page 148: ...tform as a user 1 As a user Press and select the path Batch Settings Reset WP 2 Remove all items from the Weighing Platform 3 Press OK to reset the Weighing Platform 4 Press OK when Weighing Platform...

Page 149: ...hing Platform 4 Press OK when Weighing Platform reset successful How to Tare the Weighing Platform as Supervisor To tare the Weighing Platform 1 As supervisor see How to Log in as Supervisor on page 1...

Page 150: ...GEO code modifies the weight values the Mailing System calculates Make sure you enter the correct GEO Code to ensure your weights are accurate How to Change the GEO Code To change the GEO code 1 As su...

Page 151: ...Geodesic map 146 Page 146 Jul 24 2023 01 56 8 Configuring your Mailing System...

Page 152: ...Geodesic codes 8 Configuring your Mailing System 147 Page 147 Jul 24 2023 01 56...

Page 153: ...ext Slogan On list screens a mark indicates the default parameter Changing the Default Rate Use the procedure below to change the rate the machine activates at start up How to Change the Default Rate...

Page 154: ...ee How to Log in as Supervisor on page 130 Press and select the path Default user settings Default imprint parameters Text 2 Select the Default text from the list 3 Press OK to validate See also Manag...

Page 155: ...Slogan 2 Select the default slogan from the list or None for no slogan 3 Press OK to validate See also Managing Slogans on page 168 You can order custom Slogans Please contact Quadient Customer Servi...

Page 156: ...offset 1 As supervisor see How to Log in as Supervisor on page 130 Press and select the path Default user settings Base settings Print offset 2 Set the Default from a position list 3 Press OK to vali...

Page 157: ...of a Normal imprint job memory Text Slogan Rate Imprint settings Account number if any Account setting Managing Job Memories How to Create a Job Memory To create a job memory 1 As supervisor see How t...

Page 158: ...list displayed on the screen 3 Press OK to validate 4 Select the menu path Edit The Job memory modification screen is displayed 5 Use the arrows to select the preferences then press OK to modify the...

Page 159: ...ually connected to the LAN at power up See also To physically connect a modem or the LAN to the base see Connection Diagram on page 22 How to Set the Postal Online Services Connection To set the posta...

Page 160: ...the meter or connect to Online Services see Money Operations on page 63 Make sure the telephone line is selected see How to Set the Postal Online Services Connection on page 154 How to Set the Analog...

Page 161: ...g in as Supervisor on page 130 Press and select the path Communication settings LAN settings The LAN configuration menu is displayed 2 Select Auto to automatically configure the LAN recommended Otherw...

Page 162: ...e 154 How to Check the Machine Time and Date To check the current time and date 1 As supervisor see How to Log in as Supervisor on page 130 Press and select the path Machine settings Date and Time The...

Page 163: ......

Page 164: ...s as a User 163 How to Delete Messages as Supervisor 163 9 3 Managing Options 164 How to Displaying the Options 164 How to Load New Options 165 9 4 Managing Custom Text Messages 166 How to Display the...

Page 165: ......

Page 166: ...nloading custom Slogans To update your Mailing System s operating system see Online Services on page 117 The operations above are available through the supervisor menu Options and Updates How to Acces...

Page 167: ...a User 1 As a user Press and select the path Mailbox The Mailbox screen is displayed 2 Select the message to read and press OK 3 Select Delete message to erase the message after you have read it How...

Page 168: ...OK 3 Select Delete message to erase the message How to Delete Messages as Supervisor 1 As supervisor see How to Log in as Supervisor on page 130 Press and select the path Mailbox The Mailbox screen is...

Page 169: ...ormation about the options you can add to your Mailing System please contact customer service How to Displaying the Options To display the option list 1 As supervisor see How to Log in as Supervisor o...

Page 170: ...New Options To activate an option that is ready for downloading on the Online Services server 1 Check that your Mailing System is connected to a telephone line or network see Connections on page 21 a...

Page 171: ...w to Change the Default Text on page 149 The List of Custom Text Messages The list of text displays the messages you have created and indicates with a check mark the default text if any How to Display...

Page 172: ...a Text Message To modify or delete text 1 Display the list of text See How to Display the List of Text Messages on page 166 2 Select a message and press OK The Text setting screen is displayed To edit...

Page 173: ...ying the List of Slogans The list of slogans includes the slogans that are installed in the Mailing System and indicates with a check mark the activated default slogan See also How to Change the Defau...

Page 174: ...lay the List of Slogans on page 168 2 Select the slogan and select Edit Del The Slogan setting menu is displayed To change the name of the slogan 1 Select Edit 2 Change the slogan name using the keypa...

Page 175: ...w Slogans To download new slogans 1 Display the list of slogans see How to Display the List of Slogans on page 168 2 Select Check for updates and press OK The Mailing System connects to the Online Ser...

Page 176: ...rate tables display all available rate tables that are currently installed in your Mailing System and indicates with a check mark the active rate table Rate tables will automatically become active on...

Page 177: ...ew Postal Rates To download new rates 1 Display the list of rate tables see How to Check your Rate Updates on page 171 above 2 Select Check for updates and press OK The Mailing System connects to the...

Page 178: ...77 How to Clean the Print Heads Automatically as a User 179 How to Clean the Print Heads Automatically as Supervisor 179 How to Implement Wiper Process 180 How to Clean the Print Heads Manually 180 Ho...

Page 179: ......

Page 180: ...manually if the automatic cleaning is not sufficient The ink cartridge also contains two print heads that have to be aligned If you observe poor print quality streaked too light blurred etc see Clean...

Page 181: ...t First used date Also check the Best before date on the cartridge box After this date the cartridge warranty is void How to Display Ink Level and Cartridge Data as a User To display the ink cartridge...

Page 182: ...nce Cartridge Ink information The Ink information screen is displayed Setting the Headset Alignment Aligning the print heads is required if there is an between the top and the bottom of the imprints Y...

Page 183: ...e the up down keys to select the letter that corresponds to the straightest and complete vertical line 4 Press OK to validate 5 Repeat the previous step until lines F are aligned 6 Press to exit Clean...

Page 184: ...o Clean the Print Heads Automatically as Supervisor To clean the print heads automatically 1 As supervisor see How to Log in as Supervisor on page 130 Press and select the path Maintenance Cartridge C...

Page 185: ...essary then press OK 5 Check headset is back in replacement position and press OK to end test Manual Cleaning If automatic cleaning is not sufficient you can clean the printing heads manually How to C...

Page 186: ...position How to Change the Ink Cartridge 1 Open the cover the ink cartridge moves to the replacement position Keep fingers away from the ink cartridge while it is moving to the replacement position 2...

Page 187: ...ink cartridge 5 Insert the new ink cartridge and then push it forward until you hear the click 6 Close the cover The alignment process of the printing heads starts automatically 182 Page 182 Jul 24 20...

Page 188: ...t of water the mailing process can continue but the envelopes are not sealed properly How to Fill the Moistener To add water to the moistener 1 Remove the moistener from the table 2 Fill the moistener...

Page 189: ...oistener MAKE SURE YOUR SYSTEM IS DISCONNECTED FROM POWER SOURCE BEFORE CLEANING Cleaning the Brushes and Sponge Moistener To clean the brushes and sponge of the feed table moistener 1 Remove the mois...

Page 190: ...ensitive devices successively covered by the envelopes during their travel along the mail path How to Clean the Mail Path Sensors To clean the mail path sensors 1 Use a damp cloth or 70 alcohol on a c...

Page 191: ...B key 2 Withdraw the Meter Remove Meter from service Requires a password from Customer Services to perform 3 Update Registration This procedure is used if you have changed your address Contact your Cu...

Page 192: ...Update registration 4 Press OK to begin the procedure update registration postal services 5 Press OK to start the connection to postal services The Transaction successful message is displayed 6 Press...

Page 193: ......

Page 194: ...1 How to Clear Mail Jammed in the Base 191 11 2 Weighing Problems 192 11 3 Diagnostics and System Data 193 How to Access Diagnostic Data 194 How to Display Software Data 195 How to Display Hardware Da...

Page 195: ......

Page 196: ...ions on page 199 Mail piece is too thick Mail size is incorrect How to Clear Mail Jammed in the Base To clear mail jammed in the Base 1 Pull the release handle located underneath the base to lower the...

Page 197: ...zero the Weighing Platform see Weighing Settings on page 142 Something is touching or laying on the Weighing Platform See the weighing platform zeroing procedures in Weighing Settings on page 142 The...

Page 198: ...listed below Comments Diagnostic No Sends a message to a server if connected to check the line Ping Server 1 Reports the status 0 or 1 of the sensors below Top doc Start print Cover Carriage Sensors...

Page 199: ...to Log in as Supervisor on page 130 Press and select the path Maintenance Diagnostics 2 The system requires you press OK to start the diagnostic tests then displays the list of the tests 3 Select a te...

Page 200: ...o Display Software Data To display Software Data 1 As supervisor see How to Log in as Supervisor on page 130 Press and select the path Maintenance System info Software information 2 The system softwar...

Page 201: ...ed list in a table with for each error The Code of the event The Date where appends the event The Cycles count when the event occurred The Description The Category 5 Note the Code and refer to your cu...

Page 202: ...e main specifications of your Mailing System 12 1 Mail Specifications 199 12 2 Recommended Operating Conditions 201 12 3 General Mailing Systems Specifications 202 12 4 Operating Specifications 203 19...

Page 203: ......

Page 204: ...Specifications 12 1 Envelope Dimensions Your Mailing System can handle the envelope flap sizes as illustrated below note the illustration is not on scale 199 Page 199 Jul 24 2023 01 56 12 Specificati...

Page 205: ...Thickness Minimum envelope thickness is 0 2 mm Envelope Weight 3 g Min 750 g Max With the Hand Feed table Envelope Weight 3 g Min 750 g Max Envelope Thickness 10 mm Max 200 Page 200 Jul 24 2023 01 56...

Page 206: ...be operated in the following conditions Ambient temperature 10 C 40 C Temperature range 80 max without condensation Relative humidity Weighing accuracy To obtain the best weighing results use a solid...

Page 207: ...60 Feed Table 104 x 218 x 99 Feed Table with moistener 188 x 218 x 99 Weight Base 10 6 kg Feed table 0 4 kg Power Frequency 50 Hz Max current rating full configuration 0 2 A Power supply 230 V 10 2 po...

Page 208: ...Operating Specifications 12 4 Accounts The number of accounts is set to 50 by default and can be raised optionally to 100 203 Page 203 Jul 24 2023 01 56 12 Specifications...

Page 209: ...101 104 105 107 109 110 112 113 115 125 171 176 Date Advance 111 Diagnostics 94 193 Differential Weighing 53 161 E Energy Star 5 24 F Feed Table 13 59 183 202 Feeder 7 G Generate 65 96 98 99 108 111...

Page 210: ...94 98 99 reports 3 60 65 75 93 98 99 120 193 Rezero 35 Re zero 192 S Scale 199 Sensors 184 185 193 session 31 32 37 44 47 Sleep 19 34 120 138 Slogan 18 29 55 56 119 148 150 152 168 Standard 53 59 Stat...

Page 211: ...A0154022 A 24 07 2023...

Page 212: ...A0154022 A 24 07 2023...

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