Puretec NTR-E3 Series User Manual Download

Page: 22 / 24

PROBLEM

POSSIBLE CAUSE

SOLUTION

Error Code - E1
Control unable to sense motor movement.

A. Motor not inserted fully into engage

position, motor wires broken or
disconnected.

A. Disconnect power, make sure the motor

is fully engaged, check for broken wires,
make sure two pin connector is connected
to the two pin connection on the PC Board
labelled MOTOR. Connect power and
perform a 'dry' reset.

B. PC Board not correctly installed.

B. Ensure PC Board is correctly clipped into

drive bracket and perform a 'dry' reset.

C. Board unable to read middle reduction

gear.

C. Check foil on reduction gear; clean any

foreign material on the foil.

D. Missing/damaged reduction gears.

D. Replace missing gears.

E. Defective PC Board.

E. Replace PC Board.

Error Code - E2
Control valve motor ran too short and was
unable to find the next cycle position and
stalled.

A. Foreign material lodged in valve.

A. Clean/replace piston/spacer stack assembly.

Perform a 'dry' reset.

B. Mechanical binding.

B. Check piston, spacer stack assembly, drive

bracket and main drive gear interface.
Perform a 'dry' reset.

C. Main drive gear too tight.

C. Loosen main drive gear. Perform a 'dry'

reset.

D. Incorrect voltage being delivered to valve.

D. Check voltage of power source. Perform a

'dry' reset.

E. Incorrect programming.

E. Contact Puretec for assistance.

Error Code - E3
Control valve motor ran too long and was
unable to find the next cycle position.

A. Motor failure during regeneration.

A. Check motor connections. Perform a 'dry'

reset.

B. Foreign material lodged in valve.

B. Clean/replace piston/spacer stack assembly.

Perform a 'dry' reset.

C. Drive bracket not correctly installed.

C. Snap drive bracket in correctly. Perform a

'dry' reset.

Error Code - E4
Control valve motor ran too long and timed out
trying to reach home position.

A. Drive bracket not correctly installed.

A. Snap drive bracket in correctly. Perform a

'dry' reset.

Valve does not indicate that water is flowing.

A. Bypass valve is in bypass operation/faulty.

A. Turn bypass to normal operation/replace

bypass.

B. Meter not connected.

B. Connect meter to three pin connection

labelled MOTOR on PC Board.

C. Restricted/stalled meter turbine.

C. Remove meter and check for rotation or

foreign material/replace meter.

D. Defective meter.

D. Replace meter.

E. Defective PC Board.

E. Replace PC Board.

Troubleshooting Guide

Summary of Contents for NTR-E3 Series

Page 1: ...User Guide Volumetric Nitrate Reduction System NTR E3 Series For correct operation installation it is essential to observe these instructions JAN2020 ...

Page 2: ... Before Installation 5 Specifications 7 Exploded Diagram 8 Diagram Identification 9 Installation Procedure 10 Programming 14 Start Up 16 Regeneration 16 Replenishment of Salt Supply 17 Type of Salt to Use 17 Brine Tank Clean Out Yearly 17 Media Replacement 17 Bypass Valve Operation optional accessory 18 Troubleshooting Guide 19 Warranty 23 ...

Page 3: ...is microbiologically unsafe or without adequate disinfection before or after the system The systems are designed for metropolitan supply water but can be used in other situations For other types of water supply please contact your local Puretec dealer Puretec Water Treatment Systems are designed to run economically for many years dependent on the initial installation and periodic maintenance For p...

Page 4: ...formation Hardness ___________ ppm mg L Iron ___________ ppm mg L Manganese ___________ ppm mg L pH ___________ TDS Total Dissolved Salts ___________ ppm mg L Conductivity ___________ EC uS cm Chloride ___________ ppm mg L Sodium ___________ ppm mg L Nitrate ___________ ppm mg L Sulphate ___________ ppm mg L Installation Record For future reference fill in the following data Installation Record ...

Page 5: ... Conditioning Equipment Correctly Select the location of your system with care Various conditions which contribute to proper location are as follows Install as close as possible to a drain Install in correct relationship to other water treatment equipment Contact Puretec for assistance Install the system in the supply line BEFORE the water heater Temperatures above 43 3 C 110 F will damage the uni...

Page 6: ...the system is protected against high pressure and extreme temperatures All installation procedures MUST conform to local plumbing codes If lawn sprinklers a swimming pool or geothermal heating cooling or water for other devices activities are to be treated by the system a larger model MUST be selected to accommodate the higher flow rate plus the backwashing requirements of the water treatment syst...

Page 7: ...ting Pressure Min Max 180 520 kPa Operating Temperature Min Max 0 48 C protect from freezing Electrical Connection 240V 50 Hz Inlet Outlet Connection 25 mm Drain Connection Overflow Connection Width mm W 285 Height mm H 1125 Depth mm D 490 Maximum salt storage capacity 50 kg 1125 285 490 ...

Page 8: ...8 Installation Operation Manual Copyright Puretec Pty Ltd 2020 Exploded Diagram Exploded Diagram 1 2 3 4 5 7 9 8 11 12 15 16 18 17 14 13 6 10 ...

Page 9: ...r UV Shield 11 WTD1010 Top Screen Item Part no Description 12 WTV4200 Volumetric Valve 13 WTV5135 Transformer Suits Auto Valves 14 Drain Tube Assembly 15 WTB2100 Cover 16 WTV5060 Plastic Fitting Kit 17 WTV5000 Bypass Assembly purchased separately 18 KTU6BK Tubing High Pressure 3 8 Black WTV5520 Spacer Stack Assembly WTV5730 E3 Volumetric Circuit Board Diagram Identification Brine Outlet 1 Control ...

Page 10: ... Sodium ___________ ppm mg L 130 0 3 0 1 7 275 404 121 96 Customer Service Helpline 1300 140 140 AU 0800 130 140 NZ Extra Items Required 2 Unpack the Equipment Ensure all parts are present and have not been damaged in transport You should have 1 User Guide Volum etric Nitrate Reduction Appliance NTR E3 Series For correct operati on installa tion it is essenti al to observ e these instruc tions DEC...

Page 11: ...y Environmental conditions Operating temperature 0 48 C Water conditions Temperature 0 50 C Pressure 180 520 kPa Uninstall the plastic fittings by turning the knob counter clockwise Connect the bypass assembly followed by the plastic fittings Hand tighten the knobs do not overtighten Refer to page 18 for bypass operation 4 5 Installation Procedure ...

Page 12: ... plumbing tape to the nipple as required Connect the pipe work to the valve refer to page 9 for identification Installation Procedure Note Solder joints must be done prior to connecting to the valve fittings Leave at least 6 between the fitting and solder joints when soldering pipes Failure to do this could cause heat damage to the fittings This should be carried out by a qualified tradesman FOLLO...

Page 13: ...tubing not supplied and run the line to the drain Do not connect the overflow into the drain line as it must be a direct and separate line to the drain Allow an air gap as per the drain line Make sure the drain is not higher than the overflow Connect extra tube tubing not supplied onto the 5 8 drain line from the valve to the drain Ensure the drain line is not kinked The line must not travel more ...

Page 14: ...te using or The default is 20 with value ranges from 1 to 150 in increments of 1 The conversion factor is 5 divide mg l or ppm by 5 Press NEXT to go to the next step 3 Day Override Preset to default 7 days Set Day Override using or Number of days between regeneration 1 to 28 or oFF If set to a number a regeneration will be called for even if the capacity has not been reached Note Manual or automat...

Page 15: ...nutes of the day for regeneration using or This display will not be shown if on 0 is selected in Set Regeneration Time Option in Advanced Programming Press NEXT to exit Installer Display Settings General Operation When the system is operating one of the following displays may be shown Pressing NEXT will alternate between the displays Current Time of Day Days Days remaining is the number of days le...

Page 16: ...iately Note The control valve may be forced through the various regeneration cycles by pressing the REGEN button Delayed Regeneration To initiate a manual regeneration at the preset delayed regeneration time press and release REGEN The words REGEN TODAY will flash on the display to indicate that the system will regenerateat the preset delayed regeneration time If you pressed the REGEN button in er...

Page 17: ...quired when topping up the salt level Type of Salt to Use Any type of water softener salt may be used but for best results we recommend using coarse solar salt called water softener salt or alternatively pool salt Brine Tank Clean Out To help prevent service problems the brine tank should be emptied and flushed out with a garden hose when dirt and other insolubles accumulate Clean out with a wet d...

Page 18: ...R ENTERS NO WATER EXITS SUPPLY WATER IS SHUT OFF FROM THE HOUSE THE VALVE TREATED WATER EXITS SUPPLY WATER ENTERS SUPPLY WATER EXITS SUPPLY WATER ENTERS OF F OF F OF F OF F Normal Operation Bypass Operation Diagnostic Mode Shut Off Mode Bypass Valve Operation optional accessory Bypass Operation ...

Page 19: ...hed outlet improper voltage C Use uninterrupted outlet ensure source is delivering proper voltage D Dead battery D Replace battery CR2032 E Defective transformer E Replace transformer F Defective PC Board F Replace PC Board Valve does not display correct time of day A Power outage s A Reset time of day replace battery CR2032 B Time of day set incorrectly B Reset to correct time of day C Switched o...

Page 20: ...lace meter F Defective PC Board F Replace PC Board Untreated water delivered to service A Bypass valve is in bypass operation faulty A Turn bypass to normal operation replace bypass B Media is exhausted due to high water usage B Check program settings or diagnostics for abnormal water usage C Fouled media bed C Clean replace media D Meter not registering faulty D Remove meter and check for rotatio...

Page 21: ...controller G Plugged refill flow controller G Clean replace refill flow controller Valve fails to draw in regenerant A Plugged injector A Clean replace injector B Regenerant piston failure B Clean replace regenerant piston C Leak in regenerant line C Inspect regenerant line for air leak D Restricted kinked drain line D Check drain line for restrictions or debris or unkink drain line E Drain line t...

Page 22: ...rm a dry reset C Main drive gear too tight C Loosen main drive gear Perform a dry reset D Incorrect voltage being delivered to valve D Check voltage of power source Perform a dry reset E Incorrect programming E Contact Puretec for assistance Error Code E3 Control valve motor ran too long and was unable to find the next cycle position A Motor failure during regeneration A Check motor connections Pe...

Page 23: ...and incorrect claims will be pursued at Puretec s discretion including chargeable inspection and labour costs incurred Warranty Australia This warranty is given by Puretec Pty Ltd ABN 44 164 806 688 37 43 Brodie Road Lonsdale SA 5160 telephone no 1300 140 140 and email at sales puretec com au This warranty is provided in addition to other rights and remedies you have under law Our goods come with ...

Page 24: ......

Search results

Summary of Contents for NTR-E3 Series

Reviews:

Related manuals for NTR-E3 Series

Brands by name

Popular brands

Puretec NTR-E3 Series, User Manual

Search results

Summary of Contents for NTR-E3 Series

Reviews:

Related manuals for NTR-E3 Series

Brands by name

Popular brands