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Copyright © Puretec Pty Ltd 2016
Puretec MUL -E1 User Guide
Troubleshooting Guide
Troubleshooting Guide
PROBLEM
POSSIBLE CAUSE
SOLUTION
Hard / Untreated water delivered to service
A. Bypass valve is in bypass operation/faulty
A. Turn bypass to normal operation/replace
bypass
B. Media is exhausted due to high water
usage
B. Check program settings or diagnostics for
abnormal water usage
C. Fouled media bed
C. Clean/replace media
D. Water quality fluctuation
D. Test water and contact Puretec for assis-
tance
E. No regenerant or low level of regenerant
E. Refill regenerant tank
F. Valve fails to draw regenerant
F. Refer to 'Valve fails to
draw in regenerant'
G. Insufficient regenerant level in regenerant
tank
G. Contact Puretec for assistance
H. Leak from seal/spacer stack assembly
H. Clean/replace spacer stack assembly
Control valve uses too much regenerant
A. Incorrect refill setting
A. Contact Puretec for assistance
B. Incorrect program setting
B. Contact Puretec for assistance
C. Valve regenerating frequently
C. Check for leaking fixtures or system under-
sized.
Regenerant being delivered to service
A. Low water pressure
A. Check incoming water pressure – water
pressure must remain at minimum of 25
psi
B. Incorrect injector size
B. Replace injector with correct size for appli
-
cation
C. Restricted/kinked drain line
C. Check drain line for restrictions or debris, or
unkink drain line
Excessive water in regenerant tank
A. Incorrect program settings
A. Contact Puretec for assistance
B. Plugged injector
B. Clean/replace injector
C. Loose/damaged drive cap assembly
C. Tighten/replace drive cap assembly
D. Leak from seal/spacer stack assembly
D. Clean/replace spacer stack assembly
E. Restricted/kinked drain line
E. Check drain line for restrictions or debris, or
unkink drain line
F. Plugged backwash flow controller
F. Clean/replace backwash flow controller
G. Plugged refill flow controller
G. Clean/replace refill flow controller
