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Frequently Asked Questions (FAQs)
Why does my Carbon Filter Water Decanter leak where the upper and lower containers fit together?
A water-tight seal between the upper and lower containers would prevent gravity filtration, so water may leak from where they fit together if both containers are full or nearly full.
To prevent this from happening, we recommend emptying the lower container completely before refilling the upper container.
NOTE: If at any time you experience an issue with the decanter leaking from areas other than where the two containers fit together, discontinue use, empty the water from the
upper and lower containers, and contact Customer Care.
Why does the upper filter container still contain water after the filtering process?
Because the Carbon Filter Water Decanter is gravity filtered, as the water level in the upper container decreases, there’s less water pressure to force water through the filter, and
the filtering process slows down. It’s normal for one to two inches of water to remain in the upper container.
Why is the filtered water cloudy?
Cloudy filtered water may indicate that the filter still contains some residual carbon dust or that it’s time to replace the filter.
Run water through the filter until the water appears clear.
Why is there a residue in the upper and lower containers?
Naturally occurring minerals in your tap water such as calcium and magnesium carbonates, bicarbonates, chlorides, and sulfates
can leave deposits in the containers, as well as cookware that has contained the filtered water. These deposits can be removed by
cleaning the containers per the instructions provided in this manual.
HAVE A QUESTION? NEED HELP?
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• Call: 800-572-6228
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(Please include your order number with your query)
5. Remove the washer and wing nut from the filter.
6. Place the filter stem through the hole in the upper filter container.
7. Secure the filter using the filter washer and wing nut.
8. Reassemble the Carbon Filter Water Decanter.
