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At The Pure Company, we pride ourselves on providing you with high-quality products you’ll love from the start and love even more over time. If, for any reason, you’re not completely satisfied with your
purchase, please call us so we can work with you to make things right.
100% Satisfaction Guarantee
Within 60 days of the purchase date, if you are not completely satisfied with your purchase, you may call Customer Care for instructions on returning the unit.
LIMITED 1 YEAR WARRANTY
For warranty service, please contact Customer Care at 1-800-572-6228 or via email at [email protected].
WHAT IS COVERED BY THIS WARRANTY
We warrant The Pure Company Signature Carbon Filter Water Decanter to the Customer, subject to the conditions herein, against defects in workmanship and material, for a period of one (1) year from the
date of Customer’s original retail purchase.
INSTALLATION AND MAINTENANCE REQUIREMENTS
This warranty is expressly conditioned upon proper installation, operation, cleaning, and maintenance, all in accordance with the Owner’s Manual. Failure to meet any of these requirements will void this
warranty. Servicing of your Pure Company Signature Carbon Filter Water Decanter by parties other than our authorized representatives and/or using parts other than genuine parts will also void this
warranty.
HOW TO OBTAIN WARRANTY SERVICE
Customer must contact The Pure Company Customer Care by calling 1-800-572-6228 or emailing [email protected] and provide proof of purchase within the above time periods. We will
repair or replace and return the product, without charge and within a reasonable period of time, subject to the conditions herein, if our examination shall disclose any part to be defective in workmanship or
material. If we, in our discretion, are unable to repair the product after a reasonable number of attempts, we will provide either a refund of the purchase price or a replacement unit, at the company’s option.
We reserve the right to inspect and/or require conformation of installation method.
WHAT IS NOT COVERED BY THIS WARRANTY
Not for commercial use. Ordinary wear and tear shall not be considered a defect in workmanship or material. These warranties do not apply for loss or damage caused by accident, fire, abuse, misuse,
improper installation, leaking, modification, misapplication, or bay any repairs other than those provided by our authorized Service Center. This warranty is non-transferable and does not cover consumable
Satisfaction Guarantee
