108
PSG LIMITED LIFETIME WARRANTY (PRIVILEGE)
The warranty of the manufacturer extends only to the original consumer purchaser and is not transferable. This warranty
covers brand new products only, which have not been altered, modified nor repaired since shipment from the factory and
purchased through an authorised dealer. Proof of purchase (dated bill of sale), model name and serial number must be supplied
when making any warranty claim to your PSG dealer.
This warranty applies to normal residential use only. Damages caused by misuse, abuse, improper installation, lack of
maintenance, over firing, negligence, accident during transportation, power failures, downdrafts, or venting problems
are not covered by this warranty.
This warranty does not cover any scratch, corrosion, distortion, or discoloration. Any defect or damage caused by the use of
unauthorized parts or others than original parts void this warranty. An authorized qualified technician must perform the
installation in accordance with the instructions supplied with this product and all local and national building codes. Any
service calls related to an improper installation is not covered by this warranty.
The manufacturer may require that defective products be returned or that digital pictures be provided to support the claim.
Returned products are to be shipped prepaid to the manufacturer for investigation. If a product is found to be defective, the
manufacturer will repair or replace such defect. Transportation fees to ship the product back to the purchaser will be paid by
the manufacturer. Repair work covered by the warranty, executed at the purchaser’s domicile by an authorized qualified
technician requires the prior approval of the manufacturer. Labour costs and repair work to the account of the manufacturer
are based on predetermined rate schedule and must not exceed the wholesale price of the replacement part. All parts and
labour costs covered by this warranty are limited according to the table below.
The manufacturer at its discretion may decide to repair or replace any part or unit after inspection and investigation of the
defect. The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding the
wholesale price of any warranted but defective parts. The manufacturer shall in no event be responsible for any special,
indirect, consequential damages of any nature, which are in excess of the original purchase price of the product. A one-time
replacement limit applies to all parts benefiting from a lifetime coverage. This warranty applies to products purchased after
September 1
st
, 2015.
DESCRIPTION
WARRANTY APPLICATION**
PARTS
LABOUR
Combustion chamber (welds only*), heat exchanger (welds only*), and cast iron
door framing.
Lifetime
3 years
Surrounds and heat shields, auger and auger tube.
5 years
3 years
Ash drawer, trims (aluminum extrusions) and plating (defective manufacture*).
5 years
N/A
Rotary valve, glass retainers and handle assembly.
3 years
1 year
Burn pot and baffle.
3 years
N/A
Blowers, auger motor, PC board, igniter, heat sensors, switches, wiring, rheostat,
and other controls.
2 years
1 year
Paint (peeling*), ceramic glass (thermal breakage only*), gaskets, insulation,
panels, ceramic fibre blankets and other options.
1 year
N/A
All parts replaced under the warranty.
90 days
N/A
*Pictures required **Subject to limitations above.
Shall your unit or a component be defective, contact immediately your
PSG
dealer. Prior to your call make sure you have the
following information necessary to your warranty claim treatment:
•
Your name, address and telephone number;
•
Bill of sale and dealer’s name;
•
Installation configuration;
•
Serial number and model name as indicated on the
nameplate fixed to the back of your unit;
•
Nature of the defect and any relevant information.
Before shipping your unit or defective component to our plant, you must obtain from your PSG dealer an
Authorization Number. Any merchandise shipped to our plant without authorization will be refused automatically and
returned to sender.
Summary of Contents for CADDY ALTERNA II
Page 83: ...83 12 EXPLODED VIEWS AND REPLACEMENT PARTS...
Page 84: ...84 SECTION A SECTION B...
Page 85: ...85 SECTION C SECTION D...
Page 86: ...86 SECTION E SECTION F...
Page 87: ...87 SECTION G SECTION H...
Page 88: ...88 SECTION I SECTION J...
Page 89: ...89 SECTION K SECTION L...
Page 90: ...90 SECTION M SECTION N...
Page 91: ...91 SECTION O...
Page 92: ...92 HARNESS SECTION...
Page 93: ...93...
Page 94: ...94 TELECOMMUNICATION WIRES SECTION...
Page 95: ...95...
Page 96: ...96...
Page 97: ...97...
Page 101: ...101 13 GENERAL ELECTRIC DIAGRAM...
Page 104: ...104 15 3 HOT WATER OPTION 15 4 24V ADDITIONAL EQUIPMENT 15 5 AIR CONDITIONING DAMPER...
Page 105: ...105 15 6 HUMIDIFIER 15 7 HEAT PUMP...