Service
Owner’s Reference
Perfect Wave DAC
®
4826 Sterling Drive, Boulder, CO 80301
PH: 720.406.8946 | [email protected] | www.psaudio.com
15-042-21-1 Rev A
Instruction i
©2010 PS Audio International Inc. All rights reserved.
If you require service in North America |
In the unlikely event
there is a problem with your PS Audio component, please
contact your dealer, distributor, or the PS Audio corporate
research center to discuss the problem before you return the
component to our facilities for repair. Products shipped to the
corporate research facilities will be refused and returned freight
collect if not accompanied by a PS Audio Service Department
issued return authorization number (RA Number).
Obtain an RA number |
Return authorization numbers must
be prominently displayed on the outside of the box and an
accompanying letter describing the problem and re-listing the
RA number must be inside the box to qualify for service.
If you are transferring your warranty, you must first contact PS
Audio or your dealer or distributor for details.
To contact the PS Audio Service Department:
TELEPHONE
720-406-8946
HOURS FAX
Monday-Friday, 9:00 am to 5:00 pm MST
FAX
720-406-8967
WEBSITE psaudio.com
If you are in the United States use the following procedure:
1. Obtain a Return Authorization Number (R/A number) and
shipping address from the PS Audio Service Department.
2. Insure and accept all liability for loss or damage to the
product during shipment to the PS Audio factory and ensure all
freight (shipping) charges are prepaid.
The product may also be hand delivered to the Colorado
facilities if arrangements with the Service Department have
been made in advance. Proof of purchase will be required for
warranty validation at the time of hand delivery.
Use original packing |
Use the original packaging to ensure the
safe transit of the product to the factory, dealer, or distributor.
PS Audio may, at its discretion, return a product in new
packaging and bill the owner for such packaging if the product
received by PS Audio was boxed in nonstandard packaging
or if the original packaging was so damaged to the point it
was unusable. If PS Audio determines that new packaging
is required, the owner will be notified before the product is
returned.
To purchase additional packaging, please contact your
authorized PS Audio dealer, distributor, or the PS Audio Service
Department for assistance.
If you are outside the United States and require service you
must contact your country’s dealer or distributor for instructions.
PS Audio warranties its products (see warranty section)
worldwide. Service for PS Audio products outside the United
States is handled through your country’s distributor or dealer.
1. Obtain a Return Authorization Number (R/A number) and
shipping address from your dealer or distributor’s Service
Department.
2. Insure and accept all liability for loss or damage to the
product during shipment to the dealer or distributor’s Service
Department and ensure all freight (shipping) charges are
prepaid.
If you have problems |
If you feel your country’s dealer or
distributor is either unwilling or unable to service your PS Audio
products, please contact our service department at service@
psaudio.com or at the above contact numbers to discuss the
situation.
Voltage Changes |
Voltage changes to match your country’s
voltage and frequency requirements to your PS Audio product
are possible only through your dealer, your country’s authorized
PS Audio distributor or the factory. Units purchased outside
your country of residence will not be changed to the appropriate
voltage unless prior arrangements have been made at the
time of purchase. Please refer any questions to your dealer or
distributor or by contacting the PS Audio service department.
Your Serial Number
Your PS Audio product serial number is:
Your purchase information
Please fill in the dealer or distributor’s information from where
you originally purchased the unit.
Date of purchase
