Troubleshooting
®
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PH: 720.406.8946 | [email protected] | www.psaudio.com
15-042-21-1 Rev A
Instruction i
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USB – PWD not recognized, or no sound via USB
If you are unable to obtain sound via USB on a Windows based
device it is most likely the result of a partial or incorrect driver
installation. You may have also experienced a pop-up window
asking you to provide the correct Driver. In any of these cases
the remedy is quite simple. We will removed the device and force
Windows to reinstall the Device. On a Windows based machine
right click on MY COMPUTER and select PROPERTIES. This will
populate a window titled “System Properties”. From “System
Properties” selects “Hardware” -> “Device Manager”. Once in
“Device Manager” look for “Sound, Video and game controllers”.
If the PWD is correctly installed you will see a Device labels “PS
Audio 24/96 USB AudioLink” if you do not see this instead you
will see a warning symbol next to a device with an incorrect or
missing Driver. Right click on the symbol and select “Uninstall”.
Once complete you can unplug the USB connection for 10 sec-
onds and then reconnect. The Driver should now install correctly.
Owner’s Reference
Perfect Wave DAC
