4826 Sterling Drive, Boulder, CO 80301
PH: 720.406.8946 [email protected] www.psaudio.com
Service 14
®
Service
©2014 PS Audio Inc. All rights reserved.
Owner’s Reference
DirectStream DAC
How Do I Get Warranty Service?
To locate an authorized PS Audio repair center, for service assistance, or for help with
the operation of a product or just for information, please contact PS Audio customer
support.
Warranty Service Within the US
•
You must first obtain a Return Merchandise Authorization Number (RMA#) to
receive warranty service and prior to returning any item. Contact PS Audio or an
authorized PS Audio repair center to receive an RMA#.
•
You must put the RMA# on all returns. If it is not clearly marked, PS Audio will
return the package back to you, freight collect.
•
You should include a description of the problem, along with the RMA# inside the
packaging.
•
Original packaging should be used for the safe transit of your PS Audio unit to
the repair center. If you do not have the original packing, PS Audio can sell and
ship to you replacement packaging.
•
You are responsible for the cost of shipping the product to a PS Audio
authorized repair center. You should insure the product for its full retail cost
in the event it gets lost or damaged in transit. PS Audio is not responsible for
damage incurred in products sent to us.
•
Shipping your product in non-PS Audio packaging may void this warranty. PS
Audio reserves the right to charge you for new factory packaging to return your
product after a repair.
How State Law Applies
This warranty gives you specific legal rights, and you may also have other rights which
vary from state to state.
Warranty Service Outside of the US
PS Audio has authorized distribution in many countries of the world. In each country,
the authorized importing distributor has accepted the responsibility for warranty of
products sold by that distributor. Warranty service should be obtained where the
product was purchased.
If you require
service in North
America
Obtain an RA
number
State law
Use original
packing
If you are outside
the US
