EN
15
Warranty statement
All electrical and electronic products commercialized by Prozis via www.prozis.com are covered by the warranty appli-
cable to the purchase and sale of consumer goods.
GENERAL CONSIDERATIONS
This document contains the terms and conditions of Prozis’ warranty for final consumers.
This warranty is valid exclusively for consumers who purchase the product for non-professional purposes.
WARRANTY PERIOD
Prozis guarantees the product is to remain free from material and production defects for a 2-year period, counting from
the date of initial purchase by a consumer and respective delivery, or for longer if legally established by the applicable
national law.
In the event that repair is required, this 2-year period is suspended during repair time.
CONSUMABLES
The gradual performance decrease caused by prolonged use of the product’s consumable components, such as batter-
ies, is not covered by this warranty unless the malfunction is caused by faulty design, materials or production.
HOW TO MAKE A CLAIM
If the need arises to exercise the rights conceded to you through this warranty, please contact Prozis customer service
via the communication channels provided on the Prozis website, and follow the provided instructions or recommenda-
tions. Contact and technical assistance information is also provided at the end of this warranty.
Any claims made regarding this warranty will only be valid if proof of purchase is presented by the original customer.
This proof of purchase may be the original invoice or receipt, as long as it includes information regarding the date of
purchase and the product’s model name.
WARRANTY REPAIRS
Any repairs made under this warranty cannot be made by third parties. This warranty does not apply to any repairs, or
damage caused directly by such repairs, that have impacted or caused the damage that is the subject of the respective
warranty claim.
