EN
9
8
TROUBLESHOOTING
Some issues that may arise can be solved by the user. If the problem persists after
having tried the following solutions, please contact Prozis customer service.
PROBLEM
CAUSE
SOLUTION
The earphones do
not work.
The battery is low.
Charge the device’s battery.
No connection can be
made between the
earphones and my
playback device.
An earphone and/or
playback device operation
error has occurred.
Switch the earphones off, then
on, and connect again.
Check if there are other
devices connected to the
playback device.
The connection is
unstable. The distance
between the two devices
is too long.
Reduce the distance between
the earphones and the
playback device.
There is no sound.
The earphone volume or
playback device volume
is too low.
Follow the instructions to
increase the volume or
increase the playback device
volume.
The connection is
unstable.
Reduce the distance between
the earphones and the
playback device. Interrupt the
connection and retry.
manual-activebeats2.indd 9
2019-06-12 11:23
