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Warranty statement
All electrical and electronic products commercialized by Prozis via www.prozis.com
are covered by the warranty applicable to the purchase and sale of consumer goods.
GENERAL CONSIDERATIONS
This document contains the terms and conditions of Prozis’ warranty for final
consumers. This warranty is valid exclusively for consumers who purchase the
product for non-professional purposes.
WARRANTY PERIOD
Prozis guarantees the product is to remain free from material and production defects
for a 2-year period, counting from the date of initial purchase by a consumer and
respective delivery, or for longer if legally established by the applicable national
law. In the event that repair is required, this 2-year period is suspended during
repair time.
CONSUMABLES
The gradual performance decrease caused by prolonged use of the product’s
consumable components, such as batteries, is not covered by this warranty unless
the malfunction is caused by faulty design, materials or production.
HOW TO MAKE A CLAIM
If the need arises to exercise the rights conceded to you through this warranty, please
contact Prozis customer service via the communication channels provided on the
Prozis website, and follow the provided instructions or recommendations. Contact
and technical assistance information is also provided at the end of this warranty.
Any claims made regarding this warranty will only be valid if proof of purchase
is presented by the original customer. This proof of purchase may be the original
invoice or receipt, as long as it includes information regarding the date of purchase
and the product’s model name.
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