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cos105000-2016-00 en
12 Troubleshooting
12.1 General troubleshooting
❚
In case of any visible or assumed defects or malfunctions (of the device, accessories, software, etc.), unplug device, exclude
reconnection, mark clearly and inform h/p/cosmos service personnel via telephone and writing.
❚
In case of any visible or assumed wear and tear (of the device, accessories, labels, etc.), unplug device, exclude reconnection,
mark clearly and inform h/p/cosmos service personnel via telephone and writing.
Problem
Solution
Device cannot be switched on
Release emergency off (see “emergency off”)
Check power supply connection
Check device protection switch
Check power socket (test with another device)
Elevation does not work (E21)
Switch off
Wait 10 min (in order to cool down)
Switch on again
In case E21 still appears, unplug device, exclude reconnection, mark clearly
and inform h/p/cosmos service personnel via telephone and writing.
Device does not start but displays speed value
Switch off and on again
Check error messages (see below)
Oil leakage
Unplug device
Remove excess oil besides running belt
Remove excess oil under running belt
Check the next days and repeat if necessary.
Device indicates “pull stop”
Release emergency stops (see “safety”)
Electrostatic discharge
Choose proper floor, clothing and humidity
Bouncing noise
Device may not stand firmly
Contact
Grinding noises
Check lubrication (see “lubrication”)
Check adjustment of running belt (see “adjustment of running belt”)
Running belt outside of lateral limits
See “adjustment of running belt”
Problems with optional heart rate measurement
See “accessory: wireless heart rate measurement …”
Any other problem
unplug device, exclude reconnection, mark clearly and inform h/p/cosmos
service personnel via telephone and writing.
