Proximus Forum Phone 516 User Manual Download

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Managing Calls in a Team

Team Functions

Using trunk keys

Using team keys

Using direct-call keys

Accepting Calls

For information on how to use this function, please also refer to the chapter
entitled

Accepting Calls

starting on page 65.

Using trunk keys

Calls are indicated on the appropriate trunk key by a visual signal and (if
configured) acoustically as well.

Trunk key 1 is automatically seized when you lift the
handset, press the hands-free/open-listening key or the
headset key (prerequisite: the headset is switched on, see
page 118). You can make internal and external calls.

If you have programmed several trunk keys on your system
telephone, you can seize them separately.

To call another team member, simply press their team key.

Via direct-call keys you can call team members even if they
have programmed a substitute.

You can accept the call by picking up the handset, or

pressing the trunk key, or

pressing the hands-free/open-listening key, or

pressing the headset key (prerequisite: the headset is
switched on, see page 118).

Summary of Contents for Forum Phone 516

Page 1: ...Forum 500 Forum 5000 Forum Phone 516 Forum Phone 526 Forum Phone 536 User Guide ...

Page 2: ...ation please consult your system administrator or your Proximus dealer Internet www proximus be pabx Forum 5000 and Forum 500 This user guide applies to the Forum 5000 and Forum 500 product families The Forum 500 product family comprises the Forum 523 524 Forum 525 526 and Forum 550 560 communications systems The Forum 5000 product family comprises the Forum 5500 Forum 5004 Forum 5008 and Forum 50...

Page 3: ... Key 16 MenuCard Key 16 C Key 16 Info Key 17 Hands Free Open Listening Key 17 Muting Key 18 Disconnect Key 18 Headset Key 18 Enquiry Key 18 Plus Minus Key 18 ESC Key 19 Arrow Key 19 OK Key 19 The Locking of Your Telephone Interface by the System Administrator 19 Labelling the Keys 20 Display and MenuCards 21 Changing the Language 21 Info Line s 22 Key Lines 23 MenuCard Display 24 Invoking MenuCard...

Page 4: ...ng Adjusting Telephone Volume 44 General Functions 45 Assignment of Internal and External Call Numbers 45 Signalling on the Call Keys 45 Calls in the Call Waiting Queue 46 Accepting a Call During Automatic Dialling 47 Block Dialling Automatic Dialling 47 Muting 48 Call charge Display Duration Display 49 Adjusting the Volume with the Plus Minus Key 49 Redialling 50 Hands free Mode Open listening Mo...

Page 5: ...l 68 Voicebox Queries 68 Enquiry Toggling Transfer and Conference 69 Enquiry Toggling by means of the R Key or Another Call Key 69 Transferring an Internal External Call to an Internal Subscriber 70 Transferring an External Call to an External Subscriber 71 MenuCard Subscr Subscriber on hold 71 Internal External Three Party Conference 72 MenuCard Conference 72 Special Calls Functions 73 Accepting ...

Page 6: ...Direct call Key 100 Remote Controlled Functions 101 Remote Controlled Dialling Call Through 101 Remote Programmable Call Forwarding 103 Remote Programmable Voicebox Configuration and Query 104 Setting up an Internet Connection from Remote ISP Trigger Call 105 Features and MenuCards 106 How to Set Features 106 Main Menu 106 MenuCard Main Menu 106 MenuCard Calls 108 MenuCard Call Forwarding 113 Menu...

Page 7: ...amming Call Numbers Destinations 132 Programming Functions Features 134 Stacking or Linking Functions 136 Status Key 138 Busy Keys 139 Programming the Call number Busy Key on the Terminal 140 Using the Busy Key Call Number 142 Using the Busy Key Device 143 Appendix 144 Environmental Information 144 Tones and Ringer Signals 145 Index 146 Support 153 ...

Page 8: ...6 ...

Page 9: ...xtensions which offer additional programmable keys please refer to page 29 You can activate the features and programme functions on the telephones themselves or equally conveniently use the Configurator of the communications system About this user guide The description of the various functions of your system telephone covers unfortunately many pages Not every user has the time and leisure to read ...

Page 10: ...or have any questions consult your system administrator Using Your Telephone Safety Precautions WARNING Do not open the telephone or the connected accessories as this could lead to you touching live parts Note Repairs must only be carried out by authorised Proximus service personnel Keep fluids and chemicals away from the telephone and its accessories Use only the AC adapter plug included in the d...

Page 11: ...or television sets in dusty places or places subjected to vibrations shocks or extreme temperature fluctuations Place the telephones on a non slip surface The surface finish of your furniture may affect the telephone s pedestals softening them and causing them to leave undesirable marks on your furniture Cleaning Simply wipe your telephone with an antistatic or slightly damp cloth Never use a dry ...

Page 12: ...nd D depending upon the direction in which the pedestals have been attached Wall Mounting To mount your telephone to the wall remove the pedestals Using a screwdriver pry the retention pin 1 for the handset out of its receptacle turn it upside down 2 and insert it again To mount your telephone to the wall drill two holes at 119 mm distance apart Insert 6 mm screws in the holes Make sure their head...

Page 13: ...et features and functions For more details refer to the section entitled Display and MenuCards starting on page 21 Key assignment on the Forum Phone 516 i 3 DEF 2 ABC 1 6MNO 5 JKL 4GHI 9WXYZ 8TUV 7 PQRS 0 R ABC C OK ESC Programmable keys Trunk key Call key 1 Plus minus key C key MenuCard key ABC key Redial key Enquiry key Headset key Disconnect key Muting key Hands free open listening key Info key...

Page 14: ... i 3 DEF 2 ABC 1 6MNO 5 JKL 4GHI 9WXYZ 8TUV 7 PQRS 0 R ABC C OK ESC Programmable keys Trunk key Call key 1 Plus minus key C key MenuCard key ABC key Redial key Enquiry key Headset key Disconnect key Muting key Hands free open listening key Info key ESC key Arrow key OK key Dial keypad ForumTM Phone ...

Page 15: ... i 3 DEF 2 ABC 1 6MNO 5 JKL 4GHI 9WXYZ 8TUV 7 PQRS 0 R ABC C OK ESC Trunk key Call key 1 Programmable keys Plus minus key C key MenuCard key ABC key Redial key Enquiry key Headset key Disconnect key Muting key Hands free open listening key Info key ESC key Arrow key OK key Dial keypad ForumTM Phone ...

Page 16: ...It is possible to assign several external call numbers to the key If you wish to make a call lifting the handset seizes the key and the trunk line you can immediately dial an internal or external number depending on the system setting Long pressing the key displays a MenuCard which allows you to programme the key s settings see the section entitled MenuCard Prog call key starting on page 131 A sys...

Page 17: ... can programme features and destination call numbers yourself directly on the programmable keys of the device that have not been set by the system administrator See the chapters on Programming Functions Features starting on page 134 and Programming Call Numbers Destinations starting on page 132 for more information To use a configured programmable key do the following Short key press The programme...

Page 18: ...hanged MenuCard Key M Shows MenuCards in the display Short key press A selection of features that can be used in the current device status e g during a call is shown Long key press The MenuCard for the Main menu with all available settings is shown Note You need the appropriate authorisation to operate this key on your system telephone Consult your system administrator if your authorisation has to...

Page 19: ...lephone the headset is switched on see page 118 Hands Free Open Listening Key LTo make calls using the microphone and or loudspeaker The illuminated LED of the key indicates that hands free telephoning is activated The LED flashes when open listening is activated Situation By pressing the key You receive a call You accept the call without picking up the handset hands free mode the LED is illuminat...

Page 20: ...ver the handset To enable press the headset key during the call Listening in over the headset is now activated the LED on the headset key flashes Enquiry Key RTo initiate and end an enquiry call After you have ended an enquiry call switch back to the call being held with this key Plus Minus Key This key offers various functions which depend on the device status It adjusts the volume during open li...

Page 21: ...the selected menu items functions or settings The Locking of Your Telephone Interface by the System Administrator The system administrator can lock your telephone s interface via a setting for your user group All keys of your telephone no longer function aside from a few exceptions e g the number keys and the call key 1 You can then make calls with your telephone but no system functionality can be...

Page 22: ...roceed as follows to label the insert Press down slightly on the bottom part of the cover and slide it up to remove it Remove the label strip Replace the printed strips Insert the cover in the slot and slide it down until it snaps into place Printing label strips Using the Configurator of the Web console you can print the labels for a selected system telephone with the current key assignment Telep...

Page 23: ...tion regarding the aforementioned key extensions can be found in the chapter Key Extensions starting on page 29 Display and MenuCards Changing the Language Use the following procedure to set the display language In the Main menu you can use the 4 Phone settings MenuCard to change the language see page 118 g Press the key long key press then P select Modify text O Press the OK key Z In the followin...

Page 24: ...s Forum Phone 516 Forum Phone 526 the system administrator can adjust the setting so that the date is shown instead of the user name For the system administrator configuring the display of the user name and the date Assign the user name in the Configurator User manager User menu Configure the display of the date in the info line of the Forum Phone 516 Forum Phone 526 system telephones in the Confi...

Page 25: ...re identified by additional symbols on the call keys For details refer to the section entitled Telephoning starting on page 36 Key lines on the Forum Phone 526 1 Call key in idle state internal call number or a user assigned text 2 Call key during dial and connection state dialled call number 3 Destination key with names programmed programmed name Key lines on the Forum Phone 526 4 Call key during...

Page 26: ...s below it contain all the selectable features or lists of names and call numbers A MenuCard covers some of the key lines but it is still possible to execute all the functions features assigned to the keys e g accepting a call on a call key Invoking MenuCards and Selecting Items from the List Use the keys described in the section entitled Key Assignments starting on page 11 to invoke a MenuCard se...

Page 27: ...longer than the display window you will see an arrow at the bottom of the window indicating there are additional items When the first entry in a menu is selected and you press the up arrow key you go to the last entry of this menu When the last entry in a menu is selected and you press the down arrow key you go to the last entry Number keys 2 In the Main menu you can also make your selection by en...

Page 28: ... The plus minus key lets you toggle between the on off states while the OK key moves you to the next item in the setting window Entering Deleting Digits Forum Phone 526 s display In an input line e g for a call number you can make entries changes straight away The cursor indicates the position at which the input or deletion is made If numerical inputs are longer than the display field the digits d...

Page 29: ...ss deletes the complete entry Deleting Lists In displayed lists e g the call list you delete individual items from the list with a short press of the C key C Long pressing the C key C deletes the entire list but only after the query Are you sure Press O to delete the list Entering Text In input lines for text the numerical keypad automatically switches to the entry of letters You can enter the fol...

Page 30: ...automatically at the end of each line You can move the cursor by using the plus minus key A short press of the C key C deletes individual digits characters in front of the cursor whereas long pressing the key deletes the complete entry Automatic Exit MenuCards close automatically under the following conditions An open menu is automatically closed after 60 seconds if you do not make any additional ...

Page 31: ...m telephones either three key extensions of the model Forum 500 Keypad Paper FP 526 53 or three key extensions of the model Forum 500 Keypad Display FP 536 A combination of these key extensions is however not possible The following equipment combinations are possible Key extension with the features Connectable to a system telephone Forum 500 Keypad Paper FP 526 536 36 keys with LED indi cator Labe...

Page 32: ...rating the Key Extension Keys The keys of the key extension are used in the same way as programmed keys as described in this user guide see the following sections Programming Call Numbers Destinations starting on page 132 Programming Functions Features starting on page 134 Programming the Call Keys starting on page 98 Choosing a Key Level Keys can be programmed on three levels with a key extension...

Page 33: ...see also page 118 in the chapter entitled MenuCard Phone Settings If the headset is switched on you can accept or end a call by pressing the headset key K on the system telephone which switches off the microphone and handset on the telephone If the headset is switched off the headset key operating function on the system telephone is not operational Note If a cordless DHSG headset is used the heads...

Page 34: ...key K is illuminated or press the call key g and when necessary press the hands free open listening key L Hands free open listening is switched on LED of the key L flashes You are telephoning over the handset and want to switch to the headset Press the headset key K keep it pressed and replace the handset h You continue the call over the headset LED of the key K is illuminated You are telephoning ...

Page 35: ...ndset The second person listens in on the call over the handset LED of the key K is illuminated End listening in h Replace the handset LED of the key K is illuminated or press the hands free open listening key L Open listening is switched on persons present can listen in on the call LED of the key L flashes End open listening Press the hands free open listening key L LED of the key L is off You ar...

Page 36: ...witched on LED of the key L flashes You want to switch of the headset Press the headset key K long key press The headset is switched off LED of the key L flashes LED of the key K is off or press the hands free open listening key L long key press The headset is switched off LED of the key K is off Hands free open listening is switched on LED of the key L is illuminated You are telephoning over the ...

Page 37: ...e Connected headsets must conform with the standard DIN EN 60 950 1 Point 6 2 Safety of information technology equipment including electrical business equipment Please contact your customer consultant if you require further information about the connectable headsets adapters and adapter cables You are telephoning over the headset hands free open listening is switched on LED of the key L flashes Yo...

Page 38: ...h you can call or may be called On the display this key is labelled with the internal call number under which internal callers can reach you The internal call number is allocated to an external call number under which you may be reached by external callers Alternatively the call key may have a text label The system administrator may have set this up when the system was configured When you receive ...

Page 39: ...ion you may have to enter a code manual line seizure or not automatic line seizure before entering an external call number The system administrator will inform you what this code is the default setting upon delivery is the code digit 0 Internal call numbers are also entered differently for automatic or manual line seizure Calling with manual line seizure external with dialling code i You press the...

Page 40: ...s ranked according to local national or international calls can be defined in the Configurator menu User manager User groups Settings External and Immediate External line seizure Blocked call numbers are managed in the Configurator menu Telephony Lists Black lists Redialling The call numbers you have most recently dialled are stored in the redial list To redial one of these call numbers you have t...

Page 41: ... call key flashes The symbol appears in the display The number of the person calling is shown if the number is transmitted If the telephone book of the Forum 500 Forum 5000 has an entry for this call number the name of the caller will be shown instead of their number Redial a particular call number in the redial list W Press the redial key P Use the arrow key to select the number H Pick up the han...

Page 42: ...e LED of the info key i is flashing To return a call Accepting a call H G Pick up the handset conduct call If you are already telephoning and receive another call G g Press the call key The first caller will be placed on hold You may now speak with the second caller To terminate the second call T Press the disconnect key g Press the call key where the first call is being held G Now you may speak w...

Page 43: ... number not included in the call list in the menu Telephony Settings Call list no entry if phone number missing setting Querying Toggling Transferring Querying and toggling During one call you may make another call e g to obtain information M Press the MenuCard key long press O Press the OK key 1 Calls is selected O Press the OK key 1 Call lists is selected O Press the OK key 1 Missed calls is sel...

Page 44: ...peak with the first caller again G R Press the R key The subscriber you were talking to before is put on hold Z Dial the internal call number If the internal subscriber answers G h Inform them that you are transferring a call and replace the handset in the telephone cradle If the internal subscriber does not answer or is busy h Replace the handset in the telephone cradle or M Press the MenuCard ke...

Page 45: ...flu encing how long the transferred call will last The connection is established via the Forum 500 Forum 5000 and occupies two call channels For the system administrator system settings for transferring calls You can define the length of time after which a user trying to transfer a call is called back in the Configurator menu Telephony Extended Timer setting Timeout on calling External call transf...

Page 46: ... telephone conversation press the hands free open listening key By switching on the loudspeaker you may continue your call in hands free mode L h Keeping the hands free open listening key depressed replace the handset in the telephone cradle Then release the hands free open listening key G To adjust volume during a call use the plus minus key for handset volume or if you re using a headset for hea...

Page 47: ...Forum 5000 The telephones can be reached selectively by means of call distribution of the numbers to the internal numbers call keys As you see telephone 1 and telephone 2 both ring when a call is made to the number 4701 1234 At the same time telephone 1 can also be reached on the number 4701 1678 Signalling on the Call Keys Call key is the general term for all keys of your telephone which you use ...

Page 48: ... in the queue for too long are removed and the callers then hear the busy tone The period of time until an external call is released is set by the network operator In most European countries this is usually three minutes Your telephone can have a call waiting queue even if it belongs to a subscriber group where it simultaneously affects call forwarding If several call numbers are configured for yo...

Page 49: ...t yet dialled and you receive a call at that moment When you pick up the handset the following operations are possible The call number you entered is dialled You accept the call The Prefer incoming connections option determines which of these operations is carried out The system administrator configures this option in the web configurator in the Telephony Settings menu Block Dialling Automatic Dia...

Page 50: ...for a different terminal You can use your system telephone for dialout for a different terminal e g a DECT headset To do so save a destination call number on your system telephone via the MenuCard 6 Connections the menu entry 2 Dial 0 Remote dialling please refer to page 123 also The saved call number will be dialled automatically when you press the headset key within 30 seconds After 30 seconds t...

Page 51: ...Volume with the Plus Minus Key Use the plus minus key to adjust the volume of the loudspeaker in hands free open listening mode the volume of the handset during a call via the handset or the volume of the headphone during a call via a headset When the telephone is in its idle state again it reverts to the default menu setting You can change the default setting using the 1 Volume menu item in the 4...

Page 52: ...lect the entry phone number or name and lift the handset The call number will now be dialled automatically O P Alternative If you do not pick up the handset and then press the OK key you can execute the following functions Dial Press the OK key or pick up the handset The phone number will be dialled If there are other call numbers saved to the entry selected these are offered for selection M mobil...

Page 53: ...y again Blocked Unblocked Call Numbers Your telephone can be blocked from dialling all or selected external numbers Emergency numbers can be entered in a special list irrespective of your trunk line access rights and so always be dialled Consult your system administrator for details For the system administrator Blocked and unblocked call numbers are managed in the Configurator menu Telephony Lists...

Page 54: ...tem administrator if you have questions concerning this function Switching to keypad dialling Note In the call state keypad dialling is automatically active Once the called subscriber answers the call which could be an external answering machine for example you can execute the required functions by pressing the number keys For the system administrator Authorisation for keypad dialling is set in th...

Page 55: ...ng outgoing connections instead of sending the real call number of the caller send another call number Thus instead of being shown your number the subscriber you have called is shown for example a service call number The feature CLIP no screening must be enabled by the network provider and activated in the system configuration by the system administrator When you receive an external call where the...

Page 56: ...more information MenuCards Before and During a Call Example The state dependent MenuCards are illustrated at the end of each of the following sections Note As a rule the features are only available to you if they can actually be executed M When your telephone is in the idle or the connection state a short press of the MenuCard key provides you with state dependent MenuCards displaying frequently u...

Page 57: ...ill not be able to use the Pick up selective function Note If the called subscriber is a member of a user group for which pick up protection is active Pick up and Pick up selective are not possible Take You accept a current call from a different terminal at your telephone and continue your call on your telephone The prerequisite is that your telephone and the other terminal have the same internal ...

Page 58: ...ne Seizure If your telephone is set to manual line seizure all trunk keys on your telephone first seize an internal line and you can dial an internal number straight away When making external calls you must first press the line seizure code digit presetting 0 Note This also applies to all enquiry calls and call forwarding to external destinations but not to call forwarding MSN Your system administ...

Page 59: ...handset your call key is seized and or g Press the particular call key hands free mode and or K Press the headset key headset operation requires that the headset is switched on see page 118 Z Dial the external call number H Lift the handset your call key is seized and or g Press the particular call key hands free mode and or K Press the headset key headset operation requires that the headset is sw...

Page 60: ...ands free mode and or K Press the headset key headset operation requires that the headset is switched on see page 118 Press the star key twice Z Dial the internal call number H Lift the handset your call key is seized and or g Press the particular call key hands free mode and or K Press the headset key headset operation requires that the headset is switched on see page 118 Z Dial the internal call...

Page 61: ...nternal Subscriber When you call an internal subscriber whose number is busy your call will appear on their display and signalled with the call waiting tone exception hunt groups to a busy comfort hunt group are not signalled with a call waiting tone You hear the ringing tone yourself The system administrator can determine that a special ringing tone is used for call waiting calls Based on this sp...

Page 62: ...izure code digit for the default route For information on the current routes and their codes please contact your system administrator Busy Display for Bundles and Routes on the System Telephone The system telephones can display whether all lines trunks of a bundle or a route are busy To do this you must programme a feature key function key for the system telephone in the Configurator in the Teleph...

Page 63: ...ersation MenuCard Phone Book You can add the other party s phone number to a telephone book as a new entry 1 New entry or you can add it to an existing entry 2 Add Please see Add Phone Numbers to Telephone Book from Lists or during a Call starting on page 88 Booking Number You can use a booking number to record the call data of connections to external subscribers and save it in the Forum 500 Forum...

Page 64: ...r which there is a recall is defined by the administrator during the configuration of the system Pick up Accepts a call for another telephone in your pick up group Your first call is put on hold Not possible if there are already two active calls Note If a called subscriber is a member of a user group for which pick up protection is active then you cannot pick up calls to that subscriber s number P...

Page 65: ...sible only if the system administrator has activated this function for your user group Only then will the Booking number menu item be displayed For external connections established by you it is important how the route that you are using for the connection has been configured by the system administrator Among other things the system administrator specifies whether a booking number is entered throug...

Page 66: ...er telephone To do this enter the number of that telephone If the other telephone is already in the call state e g an answering machine is in announcement mode you pick up the call The subscriber for whom you picked up the call must belong to a user group for which Call removal authorisation is activated otherwise Pick up selective is not possible Not possible if there are already two active calls...

Page 67: ...on or call forwarding You hear the ringing tone Call for a virtual number Tele Secretary In the Forum 500 Forum 5000 numbers can be configured to which no telephone and no subscriber are assigned virtual numbers The system administrator can forward a virtual number to another internal number the number of your telephone for example H Lift the handset or i Press the info key hands free mode or g Pr...

Page 68: ...play will show a next to the call number If the indicated call number is saved as a phone book entry as usual the name will be shown along with a question mark Note Display of the can be deactivated by the system administrator Automatic Call Connection In certain operational modes e g in hands free operation or when making calls with a headset it can be useful to be able to accept subsequent calls...

Page 69: ...ine on which you are speaking This puts your first call on hold and connects you to the new caller T Press the disconnect key to end the current call g Press the call key again G You are now reconnected to the subscriber you put on hold G You are conducting a call hear a notification tone default and see the call on the display g Press the flashing call key This puts your first call on hold and co...

Page 70: ...press the MenuCard key then select the following from the Call MenuCard Reject call You reject the call The caller hears a busy signal Deflect call You do not accept the call yourself but deflect it to another subscriber after entering this subscriber s call number as the destination Dest You can only use the Deflect call function if your user group is authorised to forward calls to internal and o...

Page 71: ...ay in the info line and Z Dial the internal or external call number for manually seized trunk calls with the line seizure code digit e g 0 see page 56 or g Press another call key to place an enquiry call with a team member The original call is put on hold while you are consulting with the third person g To toggle i e switch backwards and forwards between the two calls press the key of the held sub...

Page 72: ...an be changed on the Forum 500 Forum 5000 by your system administrator Ask your administrator what the current time is While a call is being transferred to another internal subscriber the caller hears music on hold The setting Music on hold upon transfer on calling in the Configurator of the Web console specifies whether callers continue to hear music on hold on recall or whether they hear the rin...

Page 73: ...ou are making an internal or external enquiry call M Briefly press the MenuCard key then select the following from the Subscr on hold MenuCard Transfer You connect the subscriber on hold to the subscriber with whom you are currently speaking Conference This initiates a three party conference Toggle This function enables you to switch between the subscriber with whom you are currently speaking and ...

Page 74: ...of them MenuCard Conference M Briefly press the MenuCard key then select the following from the Conference MenuCard Disconnect 34565483 This removes an external subscriber from the conference Disconnect 1234 This removes an internal subscriber from the conference G If the subscriber answers inform them of the conference and P select the Conference menu item from the MenuCard Subscr on hold The con...

Page 75: ...special tone indicates that the ringer signal was an appointment call You can also end the appointment call with the e key or by lifting the handset Elapsed and active appointment calls are displayed in the Info MenuCard Baby Call You can save an internal or external call number in the menu item 4 Baby call of the MenuCard 5 Protection If the menu item has been activated this programmed call numbe...

Page 76: ...r your announcement the subscriber has to take the call just like a normal call please refer to the section Responding to an announcement on page 75 also If you make an announcement to a group of system telephones e g to a hunt group number on which calls are signalled simultaneously all subscribers called hear the announcement at the same time You hear a signal tone via your telephone when the an...

Page 77: ...ment For an announcement without intercom That function requires that your user group has to have Announcement accept authorisation granted by your system administrator H L To respond lift the handset or press the hands free open listening key or K Press the headset key requirement for headset operation headset must be activated see page 118 or M Briefly press the MenuCard key P Select Accept in t...

Page 78: ...arded either immediately after a specified period of time delay or if the line is busy You can configure more than one call forwarding mode at the same time P In the MenuCard Announcement select Reject if you want to reject the announcement call The subscriber making the announcement then hears the busy tone or T g You can also reject the announcement by pressing the disconnect key or a feature ke...

Page 79: ...filters to establish call forwarding settings that apply to callers with specific call numbers or callers with suppressed numbers Potentially this could be the reason why specific calls do not reach you If you have any questions concerning this functionality please consult your system administrator Least Cost Routing Least Cost Routing LCR can be evaluated with call forwarding to external numbers ...

Page 80: ...ls The system prevents call forwarding chains from forming a loop e g when the call forwarding destination refers back to the call forwarding source When the system detects a call forwarding loop no further call forwarding is carried out This can mean that despite call forwarding being programmed calls are nonetheless signalled on your device A loop is also detected during call deflection If you r...

Page 81: ...inistrator needs to make sure the following prerequisites are met A Caller history function key must be programmed on your telephone in the Configurator menu Telephony Devices System phones The Caller history authorisation must be activated for your user group in the Configurator menu User manager User groups Operating the function In idle mode the function key is labelled with the text that was e...

Page 82: ... 6 or 24 hours with an additional memory module installed in a Forum 5004 5008 5012 communications system The recordings are stored in a separate list You can display this list from the main menu see also the chapter MenuCard Calls starting on page 108 In addition you can view and edit the recordings list through the web application Forum CTI Prerequisites In order for you to be able to record cal...

Page 83: ... on the system telephone by means of a programmed function key or via the status dependent MenuCard Conversation For programming the function key select the 6 Connections entry on the Main menu MenuCard 4 Call 0 Call recording off For more infor mation please refer to the Programming Functions Features starting on page 134 chapter See the MenuCard Conversation starting on page 61 chapter for more ...

Page 84: ...record the call himself If a call cannot be recorded the communications system produces a negative acknowledgement tone If a call could not be recorded the communications system will send you a short message Refer to the MenuCard Info starting on page 130 chapter for more information on reading short messages Start recording M Briefly press the MenuCard key The Conversation MenuCard is displayed P...

Page 85: ...cording restarts as soon as you speak with the external party again e g once you have finished the enquiry call The communications system saves each recorded call segment in an audio file Access to these audio files is reserved for the system administrator As soon as the connection to the external party is terminated call recording is ended Note on data protection You must inform the external part...

Page 86: ... doorbell is displayed Opening the door while the handset is on hook Opening the door during a call H Lift the handset M Press the MenuCard key P To open the door select the Door opener menu item in the MenuCard displayed G If the doorbell signal is triggered during a call you will hear the call waiting tone g Press the call key to which the door call is being signalled This puts your first call o...

Page 87: ...the 6 Connections 8 Door call entry from the Main menu see page 126 Signal when the handset Is on hook H Lift the handset If your system is connected to an entrance intercom you can speak to your visitor Otherwise you will hear a special door tone when you lift the handset Signal during a call G If the doorbell signal is triggered during a call you hear a call waiting tone Proceed as described in ...

Page 88: ... in your communications system s telephone book This number includes the centrally administered telephone book the personal entries of all subscribers and provided you are using the multi company version of the Forum 500 Forum 5000 the entries in the companies telephone books How many entries you can save in your personal telephone book is determined by your system administrator when configuring t...

Page 89: ...e communications systems Briefly press the ABC key You see the Name input field in the upper line of the display If you now press the O key the complete list of phone book entries saved on the communications system is displayed The list is sorted alphabetically and you can page to the desired entry Z O Search mode if the entries are stored on an LDAP server Enter the first few letters of the desir...

Page 90: ...ee MenuCard Conversation starting on page 61 Select the Phone Book menu item 1 New entry You can add the phone number to a telephone book 2 Add You can add the phone number to an existing telephone book entry Add phone number as new telephone book entry P O Select 1 New Entry and press the OK key P O Personal Central Company You can add the entry to your personal telephone book If your system admi...

Page 91: ...fault and press the OK key P O You can define whether or not your own call number is automatically transmitted if you call this call number Select Transmit number and confirm with the OK key P O Select in the Transmit number MenuCard which kind of call number the list entry is to be saved as Office Mobile Private and confirm with the OK key P O Select one of the following options and confirm the s...

Page 92: ...book and press the OK key P O In the relevant telephone book select the entry you would like to add to please also refer to the explanations under Look up name in the section MenuCard Phone book starting on page 87 P O Office Mobile Private Define the kind of phone number the list entry should be saved as Confirm your selection with the OK key Z O Add more information to the entry as described in ...

Page 93: ...he system administrator has to configure a user interface for you for a system telephone This involves saving your internal call number along with a certain terminal type in the database of the communications system When you load this user interface to a system telephone you can programme keys add telephone book entries edit lists etc as you usually do All these settings are always saved along wit...

Page 94: ... key The MenuCard Login will open Z P Under No enter your internal call number and under PIN enter your user PIN If necessary the system administrator will have given you a user PIN to ensure that no other user can log in to your user interface and use or alter your telephone settings If you have not yet received a user PIN skip this entry with the arrow key If multiple user interfaces are saved t...

Page 95: ...em telephone via this programme You can configure the Forum CTI so that when you launch the programme you are automatically logged in to a system telephone This programme also offers logging out of a system telephone For more details please refer to the online help of the Forum CTI For the system administrator The Hot Desking function is activated in the menu Telephony Devices Hot Desking This is ...

Page 96: ...efer to the chapter entitled Team Functions in the Mounting and Commissioning Forum 523 Forum 525 526 Forum 550 560 Forum 5004 5008 5012 resp Commissioning and Maintenance Forum 5500 guide For information on the display texts please refer to the chapter entitled Display and MenuCards starting on page 21 for information on the call keys refer to the chapter entitled Key Assignments starting on page...

Page 97: ...e handset press the hands free open listening key or the headset key prerequisite the headset is switched on see page 118 You can make internal and external calls g If you have programmed several trunk keys on your system telephone you can seize them separately g To call another team member simply press their team key g Via direct call keys you can call team members even if they have programmed a ...

Page 98: ... signalling mode via the trunk keys see the section entitled MenuCard Prog team key starting on page 100 Using direct call keys g Via direct call keys you can only make calls to team and trunk keys programmed with the same call number No calls are signalled to direct call keys Enquiry Toggling and Transferring For information on how to use these functions please also refer to the chapter entitled ...

Page 99: ...scriber G h Announce the call transfer to the other team member and put the handset on the hook The call on hold is now transferred to the other team member G You are speaking via a call key e g the trunk key with the call number 11 g h Press the Hold feature key to put the call on hold Put the handset on the hook On the team telephones with the call number 11 programmed on a trunk key or a team k...

Page 100: ...e Forum 500 Forum 5000 MenuCard Prog call key Trunk Key g Long press the trunk key then select 1 Modify text You will see the text currently assigned to the key This text is displayed on the display of your telephone To change the text press O Delete the existing text with the C key and enter new text if required Press O and confirm this with Save If you delete the text only the key s call number ...

Page 101: ...otection On or Off for all calls for internal calls only or for external calls only If call protection has been activated this trunk key will only indicate calls by means of a visual signal even if they are made from a direct call key 6 Ring tone You can set the 1 Volume and 2 Melody for different types of incoming calls 1 External calls 2 Internal calls 3 VIP call 4 Door call for each trunk key P...

Page 102: ...al calls only or for external calls only If call protection has been activated this team key will only indicate calls by means of a visual signal even if they are made from a direct call key 4 Ring tone You can set the 1 Volume and 2 Melody for different types of incoming calls 1 External calls 2 Internal calls 3 VIP call 4 Door call for each team key Proceed as described in the section 2 Ring Ton...

Page 103: ...and it must be changed from the factory setting 0000 to another value for the features described below to function All the owners of voiceboxes can also call their voiceboxes from external telephones if they are authorised to do so They can remotely access and edit their messages as well as modify the central settings of their voiceboxes Remote Controlled Dialling Call Through Without internal num...

Page 104: ...rum 5000 In addition the number reserved in the Forum 500 Forum 5000 can also be assigned an internal call number via which the dialling is to be performed In the case of remote controlled dialling there is no check on authorisation Least Cost Routing LCR is used with remote dialling provided the system administrator has correspondingly configured LCR and its application in the Forum 500 Forum 500...

Page 105: ...his remotely programmed forwarding overwrites any other existing call forwarding Call forwarding On Busy and After Delay are not affected Incorrect or non existent call numbers are Z Enter the reserved call number Z Enter the system PIN Press the star key Z Enter your internal call number Press the star key Z Enter the trunk line seizure code e g 0 Z Enter the destination call number Press the has...

Page 106: ...emote Programmable Voicebox Configuration and Query If the system administrator has configured remote query authorisation for your voicebox you can query and configure your voicebox from an external telephone Using the call number of Forum Voicemail this number is included in the incoming call distribution you dial the MSN or the system number assigned by the system adminis trator to the internal ...

Page 107: ...a a dialup connection a user can initiate from external that the system establishes an Internet connection ISP Trigger call The system is then reachable via the Internet and enables to set up a connection for a VPN connection via RAS Note The ISP Trigger call function is only available with a Forum 523 communications system Z Enter the reserved call number Z Enter the system PIN Press the star key...

Page 108: ...ey or by switching the function on or off see Programming Functions Features starting on page 134 Using the star and hash keys Many features can be set by entering code digits Code digits are entered using the or keys in combination a specific string of code digits Code digit input is intended primarily for analogue telephones in your system The code digits can also be used on your system telephon...

Page 109: ...e received or sent You can also schedule appoint ments and activate pre defined messages Presence function 4 Phone settings In this menu group you can adjust the telephone s settings to suit your personal requirements e g volume ring tone settings and display contrast 5 Protection Here you can activate call protection or the telephone lock among other things 6 Connections This menu group provides ...

Page 110: ...aller s name is displayed instead of the call number A call when busy is indicated by the handset symbol The symbol indicates calls which were forwarded to you When you receive an external call where the caller indicates a different number than the one actually being transmitted your display will show a next to the call number If the indicated call number is saved as a phone book entry as usual th...

Page 111: ... can see and edit the list of messages received P O Select an entry call number or name and press the OK key A You can open the telephone book by pressing the ABC key while the handset is on the hook see below for further explanation O If you press the OK key while the handset is on the hook you can then perform the following actions Dial Call the caller back Press the OK key or pick up the handse...

Page 112: ...is entered in the telephone book and the date time and length of the selected message When you have multiple trunk keys configured on your telephone the trunk key on which the message was received is indicated 4 Recordings You will only see this menu entry if the system adminis trator has enabled the function Call recording for you also see chapter Call Recording starting on page 80 You can see an...

Page 113: ...ence room or the conference invi tation is shown as a name 2 Charges For each trunk key you can view the charges for the last call as well as the total charges 3 Remote charges You can view the charges of other Forum 500 Forum 5000 users by entering the other user s internal number or by selecting a number from the telephone book Note This function requires that the system administrator has assign...

Page 114: ... hunt group s Refer to the Mounting and Commissioning guide Forum 523 524 Forum 525 526 Forum 550 560 Forum 5004 5008 5012 or Commissioning and Maintenance Forum 5500 for detailed infor mation on the Hunt groups topic Note The system administrator can set up a comfort hunt group such that the last accessible group member can log out If you are the last accessible member of the comfort hunt group a...

Page 115: ...pter entitled Manual or Automatic Line Seizure starting on page 56 Duration When programming call forwarding after time enter the time in seconds after which a call is to be forwarded 10 120 seconds If you do not enter a value the default time interval provided by the system administrator at system configuration is used default 20 seconds Then select whether Internal calls External calls or Int ex...

Page 116: ...page 134 you can also enter a Text to label the key with The label is displayed in the Forum 500 Forum 5000 s Configurator for informational purposes Activate the function using On Activated call forwarding Immediately After delay Busy is indicated in the MSNs selection list by a before the call number A before the entry e g MSN Group 1 means that different call forwarding types are acti vated in ...

Page 117: ...f the procedure is the same as configuring the Call diversion function see page 113 6 Follow me This type of call forwarding is configured on another than your own terminal The user s PIN number for the source telephone is required for this function see page 120 On the other terminal select the 6 Follow me item from the 2 Call forwarding MenuCard As Source enter the internal call number for which ...

Page 118: ...CTI Please see the Forum 500 Forum 5000 s online help for more information 2 E Mail Here you can see a list of incoming e mails sender Select an entry You will see the e mail s Subject text The Forum 500 Forum 5000 can be configured to notify you when you receive an e mail When you receive an e mail an additional window shows details on the sender for four seconds on system tele phone displays 3 A...

Page 119: ...et volume receiver volume You can change the microphone volume under Menu 7 Headset in the 4 Phone settings MenuCard see page 118 2 Ring tone You can configure the ring tones for incoming calls on your tele phone collectively or individually You can specify whether a ring tone is to apply to the entire telephone or whether calls to particular call keys are to be signalled in different ways When yo...

Page 120: ...unction on your system phone This applies for all CTI applica tions except for the application Forum CTI 6 Charge settings The charges for automatically dialled external calls can be displayed on the system telephone as an amount Charge per call provided your network operator transmits information about charges Alternatively the Duration for internal or external calls can be displayed on the syste...

Page 121: ... select the Device menu entry and press O The most recently activated call protection appears in the first line To change this setting select O then the type of protection Int ext calls Internal calls or External calls you want to use Press O to confirm your choice and activate the function with On You can switch call protection on or off using the plus minus key You can also configure call protec...

Page 122: ...e LED of the info key i is illu minated while the info key is without function then 4 Baby call Enter the destination Dest Activate the baby call with On 5 Change PIN Enter your old user PIN then enter your new PIN twice Contact your system administrator if you have forgotten your user PIN Your user PIN can have up to six characters 6 Delete keys After entering you user PIN PIN all functions and n...

Page 123: ...The following features are carried out if this is permitted by the current call state of your telephone These features are also in the call dependent MenuCards Some entries in the 6 Connections MenuCard are only shown when you programme the function onto a function key please refer also to the chapter Programming Functions Features starting on page 134 M P Select 6 Connections then select 1 Call p...

Page 124: ...garding programming of function keys Select 2 Dial followed by 1 Announcement You initiate an announcement to other system terminals Under To enter the call number Announcements can also be directed to call numbers at which several callers can be reached e g a hunt group call number Note If a called user has activated the announcement protection see page 119 this feature is not carried out 2 Inter...

Page 125: ... number to be called under Dest You may also select the desired call number under the Phone book menu entry Select the On option to save the dialout The next time the subscriber whose device ID you entered picks up the handset or when using a headset presses the headset key the saved destination call number will be dialled automatically This programmed number remains saved for 30 seconds After 30 ...

Page 126: ... put on hold and can now be transferred to another member of the team see also the section on Holding and transferring calls with a feature key starting on page 97 6 Intercept The numbers of malicious callers can be saved in the network operator s exchange if they offer this service The function can also be used also if the caller has already hung up 7 Reject This rejects the call this can also be...

Page 127: ...a user group defined by the system administrator Switching the user group means different authorisations e g international dialling authori sation The switch only applies to the next call made from this terminal Please contact your system administrator for information on altered authorisations when switching the user group No call number Enter the internal call number of the terminal whose authori...

Page 128: ...t and delete entries in your personal telephone book If your system administrator has assigned you or the user group you belong to the necessary authorisation you can also edit the central telephone book and your company telephone book You will find more information about company telephone books in the Mounting and Commissioning Forum 523 Forum 525 526 Forum 550 560 Forum 5004 5008 5012 resp Commi...

Page 129: ... Private call number and press the OK key to confirm The system offers you the next free speed dialling number You can either accept this or specify another speed dialling number which is still free Repeat these steps to assign a speed dialling number for another call number of the telephone book entry You can exit entering speed dialling numbers by selecting the Ok menu item in the Abbrev no Menu...

Page 130: ...ber is always displayed no Your call number is always suppressed If necessary repeat the entry in order to configure the display of your own call number for another call number of the phone book entry Terminate configuration by selecting the Ok menu entry in the Transmit number MenuCard P O To save the telephone book entry select the Save menu item and press the OK key P O In the Phone book MenuCa...

Page 131: ...lephone The 3 Server menu menu entry will be offered to you in this case For further information please consult the respective programme documentation 4 ACD This menu is only offered if the Forum ACD internal application in your communications system is activated and if you are an agent of one or multiple ACD groups If your system administrator has granted you the corresponding authorisations you ...

Page 132: ... deactivates the automatic time control Note MSN forwarding always remains in effect regardless of the currently active time group 2 Date Time The date and time are taken from the exchange with the first external outgoing call If your network operator does not transmit this information you can set the date and time here yourself You can only program these functions if the system administrator has ...

Page 133: ...g items Call prot all See Main menu menu group 5 Protection Divert all calls See Main menu menu group 2 Call forwarding Restricted dial Your telephone lock is activated To unlock your telephone press O enter your user PIN and press O to confirm See also Main menu menu group 5 Protection Hunt group Hunt group numbers are configured for your telephone You can activate or deactivate the signalling of...

Page 134: ...able keys see the chapter on Key Extensions starting on page 29 Note You can only programme programmable keys if your system administrator has provided you with the authorisation to do so Consult your system administrator if your authorisation has to be changed You can also use the Configurator of the Web console in the Telephony Devices System Phones menu to assign destinations or functions to pr...

Page 135: ...o save a call number that has been saved in the phone book to a destination key The first and last name of the phone book entry will automatically be included and the call number of the entry saved as destination call number P O Select the Phone book menu entry and then the desired entry Then press the OK key P O If there are multiple call numbers saved to this entry select the call number you wou...

Page 136: ...ff by pressing the key e g call forwarding The function assigned to a key is active switched on when the key s LED lights up If the programmed function conflicts with your terminal s current settings a menu will open when you press the relevant feature key You can use this menu to activate or deactivate the function again The following examples will help to explain this Example 1 forwarding MSN gr...

Page 137: ... item you turn on call waiting protection for all call keys With the Off menu item you turn off call waiting protection for all keys Programming a function onto a key You can also combine multiple functions on a single key For more information on this please see the section on Stacking or Linking Functions starting on page 136 Changing a programmed feature key g Long press the programmable key the...

Page 138: ...settings on a single feature key You can programme more functions in a link than you can on a single feature key A concrete setting for a function can be saved in a link e g on off for call protection or a concrete display language This means that a function in a link has an exactly defined switching function in comparison with the functioning of a single feature key A stack and a link have five f...

Page 139: ...ed functions are executed consecutively When all functions have been executed correctly you will hear a positive acknowledgement tone Z O Select Text to label the key If you do not enter a text the key will be labelled with the default text either Stack or Link Press the OK key P O Select Add and make a selection from the MenuCard shown Features to programme a feature key see Programming Functions...

Page 140: ...ns of this programme via what are referred to as the status keys of your system telephone A status key is thus a kind of special function key It is programmed similarly to a function key Programming a status key g Long press the programmed key then P O select the desired entry To change the entry press the OK key P Z Select another function or change the programmed call number for a destination ke...

Page 141: ...phones menu Busy Key Device This busy key monitors all trunk keys configured on a terminal If one of these trunk keys is busy the busy key signals that the terminal is busy A Device busy key can only be programmed on the web console of the Forum 500 Forum 5000 communications system in the Telephony Devices System phones menu P Z O Select the Key ID item from the Status key MenuCard Enter the numbe...

Page 142: ...files menu For further information on busy keys and PBX networking please refer to the online help and in the Mounting and Commissioning guide Forum 523 524 Forum 525 526 Forum 550 560 Forum 5004 5008 5012 or Commissioning and Maintenance guide Forum 5500 Programming the Call number Busy Key on the Terminal g Press the programmable key for a long time The Prog feat key MenuCard is displayed P O Se...

Page 143: ...the call number directly if external line seizure is manual If external line seizure is automatic first press the star key twice Please see the section on Manual or Automatic Line Seizure starting on page 56 for a more detailed explanation of automatic and manual line seizure Option Configuring acoustic signalling When the call number programmed is called this can be signalled acoustically on the ...

Page 144: ...ss when the call number is not busy the LED is off the busy key The internal subscriber whose call number is assigned to the busy key is called The busy key LED blinks when there is an incoming call To accept the call g H LED off Press the busy key and pick up the handset This means the call number called remains available The accepted call can be transferred to the originally called subscriber vi...

Page 145: ...e monitored device is busy If the monitored device is idle this is not signalled by the busy key Calling subscribers via the busy key Note A Device busy key cannot be used to pick up or transfer accepted calls g LED off Press when the terminal is not busy the LED is off the busy key The internal subscriber is called on one of the available trunk keys ...

Page 146: ...ur environment and to diminish the pressure on the natural resources we encourage you to use the appropriate take back systems Those systems will reuse or recycle most of the materials of your end life equipment in a sound way The crossed bin symbol invites you to use those systems If you need more information on the collection reuse and recycling systems please contact your local or regional wast...

Page 147: ...tinuous tone Positive acknowledgement tone Negative acknowledgement tone Special internal dialling tone Special external dialling tone Call waiting tone Special sensor tone Calls External call Internal call VIP call Callback Sensor call Time axis in seconds 0 1 2 3 4 5 6 The tones and ringer signals mentioned above are valid for Belgium in other countries they may differ ...

Page 148: ...ll 124 accepting 65 accepting via busy key 142 connecting automatically 66 deflecting 68 ending 61 pick up 121 recording 63 80 110 124 rejecting 68 transferring to external party 71 transferring to internal party 70 Call distribution 45 Call diversion see call forwarding 98 Call forwarding 113 all 131 door 114 door call 85 Follow me 115 for other users 115 MSN 113 remote programmable 103 to voiceb...

Page 149: ...Dialling 122 for another terminal 123 restricted 131 Digits deleting 26 entering 26 Direct call key 100 Disconnect external subscriber 72 internal subscriber 72 Disconnect key 18 Display 118 Door call 126 Door opener 55 63 68 71 73 84 122 Doorbell 84 85 Doorphone 85 DTMF 52 Duration display 49 E E Mail 116 Enquiry 69 Enquiry key 18 Entrance intercom 85 Entrance intercom calls 85 ESC key 19 F Featu...

Page 150: ...8 Logout Hot Desking 121 M Main menu 56 Applications 107 Call forwarding 107 Calls 107 Central settings 107 Connections 107 Messages 107 Phone book 107 Phone settings 107 Protection 107 MenuCard Active features 131 Applications 129 Busy 64 Call 68 Call forwarding 113 Call waiting 68 Calls 108 Central settings 129 Conference 72 Connections 121 Conversation 61 Info 130 Main menu 106 Messages 115 Pho...

Page 151: ...e 99 100 117 incoming call types 117 key 117 message 118 S Safety precautions 8 Selecting list items 24 Server menu 129 Setting windows 26 Speed dialling 87 Stack feature keys 136 Status key 138 Substitution 98 Switch authorisation 125 T Take 55 62 122 Team key lists 100 Tele secretary 65 Telephone lock 51 120 Text entering 27 modifying 98 100 Three party conference 72 Time 130 Time control 129 13...

Page 152: ...150 Index W Wall mounting 10 ...

Page 153: ...Notes Index 151 Notes ...

Page 154: ...Notes 152 Index Notes ...

Page 155: ...rs SMEs and residential customers Large companies in Dutch 0800 22 500 0800 22 200 in French 0800 33 500 0800 33 200 in German 0800 44 500 0800 44 200 in English 0800 55 500 0800 55 200 SMEs and residential customers Large companies in Dutch 0800 22 500 0800 14 888 in French 0800 33 500 0800 14 888 in German 0800 44 500 0800 14 888 in English 0800 55 500 0800 14 888 ...

Page 156: ...Subject to changes Status 11 2016 For more information Visit us in the Internet at www proximus be pabx Contact your Proximus dealer ...

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