Proximus Forum Phone 516, User Manual

Page: 99 / 156

Managing Calls in a Team
Team Functions 97
Toggling
Transferring
Holding and transferring calls with a feature key
Using the “Hold” function, team members can accept a call that has been
parked by another team member. To use the “Hold” function, it must be
programmed to an unused feature key on the team members’ telephones.
For information on how to programme the feature keys, please refer to the
chapter entitled
Programming Functions (Features) starting on page 134.
g
To toggle (i.e. switch back and forth between the two
subscribers in the call), press the key of the held subscriber.
G h
Announce the call transfer to the other team member and
put the handset on the hook. The call on hold is now
transferred to the other team member.
G
You are speaking via a call key, e. g. the trunk key with the
call number 11.
g h
Press the “Hold” feature key to put the call on hold. Put the
handset on the hook.
On the team telephones with the call number 11
programmed on a trunk key or a team key, the LED for the
programmed key flashes. The display indicates that a call for
the call number 11 is put on hold (is parked).
g
Accepting Calls with a Team Key: Another team member
presses the team key to which the call number 11 has been
assigned.
g
Accepting Calls with a Trunk Key: Another team member
presses the trunk key to which the call number 11 has been
assigned.