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DC 900-2031A

Freeway 3414/3414R Hardware Maintenance Guide

Shock (operating):

10 G with one 11 ms duration, half sine wave

 

Altitude:

0 to 10,000 feet (0 to 3048m)

Passive Backplane

Single System Backplane model. Protogate P/N: 15-000-0864

AC Power Supply

Single 400W ATX P/N: 11-000-0118

Redundant 400W Power Supply 1 (ea) P/N: 11-000-0114

Power supply specifications shown in 

Table A–1

:

Certifications

CE compliant, UL/cUL approved

Table A–1: 

Power Supply Specifications

Watts

Input

Output

Mini-load

Safety

MBTF

400W

100/240V 
47-63Hz
8-4A

5V @ 35A
3.3V @ 25A
12V @ 28A
-12V @ 1.2A
-5V @ 0.5A

5V @ 2.5A
12V @ 0.5A
3.3V @ 0.2A

UL/cUL/TUV

100,000 hours at 
75% load

Summary of Contents for Freeway 3414

Page 1: ...Protogate Inc 12225 World Trade Drive Suite R San Diego CA 92128 Freeway 3414 3414R Hardware Maintenance Guide DC 900 2031A September 2019...

Page 2: ...without notice Protogate Inc accepts no liability for any errors this document might contain Copyright notice Portions of this document are taken from manuals copyrighted December 2005 by Advantech Co...

Page 3: ...ew 19 1 4 Hardware Overview 21 1 5 Major Functional Features and Components 21 1 6 Multi Processor Architecture 22 1 7 CPU Board 22 1 7 1 CPU 22 1 7 2 PCI PCIe Bus Interface 23 1 7 3 LAN Interface 23...

Page 4: ...Indicators 38 3 1 1 System Status LEDs 38 3 1 2 Power Status LEDs 39 3 2 Replacing a Power Supply 41 4 Replacing Freeway Components 43 4 1 Freeway Hardware Configuration 44 4 1 1 Front View 44 4 1 2 R...

Page 5: ...Contents DC 900 2031A 5 A Hardware Specifications 65 B Packing the Freeway for Shipment 67 Index 69...

Page 6: ...6 DC 900 2031A Freeway 3414 3414R Hardware Maintenance Guide...

Page 7: ...Figure 2 2 Freeway 3414 with top cover open 32 Figure 2 3 Fan Tray and Power Connectors 33 Figure 2 4 Fan Tray Thumb Screw 34 Figure 2 5 Fan Tray Assembly 35 Figure 2 6 Fan Filters 36 Figure 3 1 LED I...

Page 8: ...8 DC 900 2031A Freeway 3414 3414R Hardware Maintenance Guide...

Page 9: ...DC 900 2031A 9 List of Tables Table 3 1 System Status LEDs 39 Table 3 2 Power Status LEDs 40 Table 5 1 Bus Numbers Freeway 3414 3414R 59 Table A 1 Power Supply Specifications 66...

Page 10: ...10 DC 900 2031A Freeway 3414 3414R Hardware Maintenance Guide...

Page 11: ...ncorporate Freeways into their networking products Required Equipment You may need a number one Phillips head screwdriver or a straight blade screwdriver Organization of Document The Safety Precaution...

Page 12: ...nces Document Conventions The term Freeway refers to both of the Freeway models 3414 and 3414R Revision History The revision history of the Freeway 3414 3414R Hardware Maintenance Guide Proto gate doc...

Page 13: ...us at 858 451 0865 Monday through Friday between 8 a m and 5 p m Pacific time You can also email your questions to us at support protogate com We are always interested in suggestions for improving ou...

Page 14: ...14 DC 900 2031A Freeway 3414 3414R Hardware Maintenance Guide...

Page 15: ...block any of the openings on the Freeway chassis Do not place the unit near a heater Do not insert objects through openings in the Freeway chassis Doing so could result in a short circuit that might...

Page 16: ...16 DC 900 2031A Freeway 3414 3414R Hardware Maintenance Guide...

Page 17: ...vers the following topics Maintenance Philosophy Preventative Maintenance Freeway Overview Hardware Overview Major Functional Features and Components Multi Processor Architecture CPU Board WAN Process...

Page 18: ...incorrect power distribution due to a misaligned board Later chapters include basic information that will be needed before performing any maintenance operation Shutdown and Startup Procedures Section...

Page 19: ...5 to 10 years as described in Section 4 5 on page 52 1 3 Freeway Overview The Freeway enables client applications to access specialized wide area networks WANs It is user programmable and communicate...

Page 20: ...us and use Protogate s OS Protogate real time operating sys tem to run the protocol software Figure 1 1 Freeway Configuration Freeway 3027 ICPs ICP Device Driver TSI TCP IP Socket Interface TSI MSGMUX...

Page 21: ...nt 24 hours a day 7 days a week The Freeway 3414 and 3414R share the same hardware options basic configuration and operating system The major physical difference is that the 3414 has a single high eff...

Page 22: ...ing a Coldfire 5407 processor The Freeway server processor CPU board is a single board computer based on an Intel processor 1 7 CPU Board The standard Freeway uses a Protogate model CPU 49 single boar...

Page 23: ...ent Communications Processor The ICPs are programmable front end I O boards for the PCI or PCIe bus that provide high speed data communications processing off loading low level tasks that are tradi ti...

Page 24: ...nches tall Airflow is from front to back with three internal 50 CFM fans pulling fil tered air into the case from the front and blowing it out of the case at the back A half width door at the front of...

Page 25: ...Figure 1 2 shows the front panel of a Freeway 3414 3414R The right side is covered by an access door not shown that hinges at the bottom and is fastened by a keylock at the top Figure 1 2 Front View...

Page 26: ...Panel Figure 1 3 shows an example back view of a Freeway 3414 and Figure 1 4 shows an example back view of a Freeway 3414R Unused slots are covered by metal plates Figure 1 3 Example Back View Freewa...

Page 27: ...2 1 on page 28 Anti Static Precautions Section 2 2 on page 31 Opening the Top Cover Section 2 3 on page 32 Replacing the Cooling Fans Section 2 4 on page 33 Maintaining the Fan Filters Section 2 5 on...

Page 28: ...ay you will be shutting down A Standard Freeway is a Freeway with no Server Res ident Application SRA running on it An SRA is additional software that runs on the Freeway itself and is not part of the...

Page 29: ...wer cord s from the rear of the Freeway cabinet if you plan to do any hardware maintenance on the Freeway 2 1 4 Startup Procedure 1 Plug the AC power cord into the power supply on the rear of the cabi...

Page 30: ...tomatically and usually takes between 1 to 2 minutes The Freeway will boot up whether or not there is a VGA or serial console attached If you do have a console attached during startup the following lo...

Page 31: ...is very important that you use an anti static strap while working on the unit Most anti static straps consist of a wrist band that is connected by wire to a metal alli gator clip To use the anti stati...

Page 32: ...ed in Section 2 1 2 Slip the anti static strap around your wrist and attach the alligator clip to any bare metal area of the Freeway cabinet 3 Loosen the two thumb screws holding the cover at the top...

Page 33: ...rm To disable the alarm press the Alarm Reset Switch on the front panel and replace the failing fan immediately The two fans are located in an easily removable fan tray To remove the fan tray first di...

Page 34: ...t the fan assembly straight up from the cabinet as shown in Figure 2 5 Replace the fan tray assembly in reverse order making sure that the two pins on the bot tom of the assembly fit into the two hole...

Page 35: ...2 Maintaining the Freeway Cabinet DC 900 2031A 35 Figure 2 5 Fan Tray Assembly...

Page 36: ...every three months The fan filters are located behind the two access doors at the front of the cabinet as shown in Figure 2 6 Filters with light dust can be cleaned with a can of compressed air If a f...

Page 37: ...apter 3 System Indicators and Power Supply This chapter covers the following topics System Status LEDs Section 3 1 1 on page 38 Power Status LEDs Section 3 1 2 on page 39 Replacing a Power Supply Sect...

Page 38: ...the power switch and disk drives as shown in Figure 3 1 3 1 1 System Status LEDs Table 1 shows the system status LED indicators If any of the conditions monitored by the system is anything except norm...

Page 39: ...r any blockage Make sure airflow inside the cabinet is smooth and not blocked by dust or other obstructions Then inspect the fan filter and clean or replace if needed as described in Section 2 5 on pa...

Page 40: ...uide Table 3 2 Power Status LEDs LED Description Light No light 3 3V 3 3V signal Normal No or low output 5V 5V signal Normal No or low output 12V 12V signal Normal No or low output 5V 5V signal Normal...

Page 41: ...a failed unit Also the cooling fans on the failed supply will not be turning 3 Press the rocker switch at the bottom of the failed supply in the direction of the 0 symbol 4 Unplug the power cord from...

Page 42: ...ord into the bottom of the replacement power supply Then press the rocker switch at the bottom of the replaced supply in the direction of the 1 symbol At this point you should be able to see the GREEN...

Page 43: ...e Section 4 3 Replacing an ICP Board Section 4 4 Replacing a CPU CMOS Battery Section 4 5 Caution A qualified technician must perform all repairs because many of the devices inside the Freeway are sen...

Page 44: ...CPU board with SATA cables Figure 4 1 shows the front view of the Freeway cabinet with the access door removed 4 1 2 Rear View The Freeway 3414 3414R has eight available PCI slots and 3 available PCIe...

Page 45: ...4 Replacing Freeway Components DC 900 2031A 45 Figure 4 2 Freeway 3414R Rear View...

Page 46: ...key into the round lock on the disk drive tray see Figure 4 3 Turn the key one quarter turn to unlock the tray Remove the key 3 Push the eject tab below the lock until it pops out see Figure 4 3 Push...

Page 47: ...opening and push it all the way in so it is flush with the front of the Freeway 6 Insert the disk drive key into the round lock on the disk drive tray Turn the key one quarter turn to lock the tray Re...

Page 48: ...the cabinet as indicated with arrows in Figure 4 4 Three screws are on top of the drive bay and one is at the bottom near the backplane 7 Carefully lift the entire drive bay straight up from the Free...

Page 49: ...4 Replacing Freeway Components DC 900 2031A 49 Figure 4 4 CD DVD Drive Bay...

Page 50: ...d in Section 2 3 on page 32 6 Remove the board support bar by removing the screw at each end of it that holds it to the cabinet and lifting the bar out of the way 7 Remove the screw near the ICP board...

Page 51: ...cables on the rear of the Freeway These are high density connectors and may short together if the pins are bent 16 Plug in the power cord s at the rear of the cabinet 17 Power up the Freeway by openin...

Page 52: ...the BR2032 Note In order to retain the BIOS and RTC settings you must replace the CPU battery while the Freeway is plugged in To replace a CPU battery use the following procedure 1 Shut down and powe...

Page 53: ...he plus side facing out 10 Replace any ICP cards that were removed in Step 7 11 Replace the board support bar and tighten the screws that secure it in place 12 Replace the top cover on the cabinet and...

Page 54: ...54 DC 900 2031A Freeway 3414 3414R Hardware Maintenance Guide...

Page 55: ...y carefully to prevent damage to the connectors or cause incorrect power distri bution due to a misaligned board 5 1 Installing a New ICP Board Installing a new ICP board is a bit more complex than ju...

Page 56: ...careful when inserting a printed circuit board to prevent damage to the connectors and avoid causing incorrect power distribution due to a misaligned board 8 Seat the board by applying pressure evenl...

Page 57: ...dding a PCIe ICP board to the Freeway you may also need to change the bus address numbers of existing ICP boards Use the following procedure to update the bootcfg file 1 Locate the bootcfg file on the...

Page 58: ...om Protogate load the software onto the Freeway using the instructions on the installation CDROM for that protocol 5 Edit the bootcfg file and add the section with information about your new ICP board...

Page 59: ...ts All bus number changes are cumulative 2 If a board is placed in PCIe slot 8 add 2 to bus numbers of slots 0 to 7 and slots 9 to 11 3 If a board is placed in PCIe slot 9 add 2 to bus numbers of slot...

Page 60: ...ot directory on the Freeway Make sure that your FTP pro gram copies the file back as a UNIX ASCII file For more details refer to the Text Files Windows vs UNIX section in Chapter 6 of the Freeway User...

Page 61: ...2 3 on page 32 5 Remove the board support bar by removing the screw at each end of it that holds it to the cabinet and lifting the bar out of the way 6 Remove the Ethernet board from its static prote...

Page 62: ...s directory using the vi or ee editor You can also use FTP to copy this file from the Freeway to your PC and edit the file there 2 Determine the device name of the new Ethernet port s by displaying th...

Page 63: ...he non volatile area on the Freeway disk drive To save it to the non volatile area log into the Freeway menus and select 5 3 3 from the menu items as described in the Menu Update Method 5 3 3 section...

Page 64: ...64 DC 900 2031A Freeway 3414 3414R Hardware Maintenance Guide...

Page 65: ...ns behind lockable doors Front Connectors PS 2 keyboard and USB normally disabled Rear Connectors Dual 10 100 1000 Ethernet ports 9 pin serial console cable Physical Specifications Height 7 inches 177...

Page 66: ...e P N 15 000 0864 AC Power Supply Single 400W ATX P N 11 000 0118 Redundant 400W Power Supply 1 ea P N 11 000 0114 Power supply specifications shown in Table A 1 Certifications CE compliant UL cUL app...

Page 67: ...e dimensions of approxi mately 24 x 22 x 12 3 4 The original foam inserts can be replaced by 4 foam in place packaging Shipping and packing material can be purchased from your local FedEx UPS store or...

Page 68: ...ceptional circumstances you may be asked by Protogate s Customer Service to return your Freeway to Protogate Under these circumstances you will be directed by Customer Service to obtain a Return Mater...

Page 69: ...board 22 CPU 22 replacing CMOS battery 52 Customer support 13 D disk drive replacing 46 Documents reference 12 E Ethernet board installing new 61 F Fan filter 36 Features 21 Field replaceable units 18...

Page 70: ...19 Product support 13 R Reference documents 12 Replacing CD DVD drive 48 cooling fans 33 CPU CMOS battery 52 disk drive 46 ICP 50 Revision history 12 S Safety precautions 15 Serial I O 23 serial port...

Page 71: ...eport regarding the hardware software or documentation please complete this form and mail it to Protogate at 12225 World Trade Drive Suite R San Diego CA 92128 or email a PDF copy of the form to suppo...

Page 72: ...Protogate Inc Customer Service 12225 World Trade Drive Suite R San Diego CA 92128...

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