35
Frequently asked questions
What video formats does my ProNav support?
The video player of the PNN350/PNN350WE/PNN400/PNN420 supports files types: WMV, 3GP, MPG4, FLV, AVI, ASF, DIVX 5.0, 4.0, 3.11,
XVID and MPEG2 up to 480x272 resolutions.
Why does the screen of my ProNav turn itself off frequently after a few minutes?
If your ProNav keeps turning itself off, then it may simply be down
to incorrect system settings. Please ensure that the “backlight” settings are
set to “always on” and not set to “off after 1 minute, 2 minutes etc”. You can find the backlight setting under the Settings menu on the main
menu screen of the device.
My ProNav cannot obtain a satellite fix?
If your ProNav appears to be having difficulty acquiring a GPS fix, firstly ensure that you are located outside with a clear view of the sky. If you
are inside or under cover, your ProNav may not be able to acquire a GPS fix. Adverse weather conditions may also make it more difficult to
acquire an adequate GPS fix, as well as being located near tall buildings or in heavily built-up areas.
The sound does not appear to be working on my ProNav?
First check that your ProNav is not set to mute and that the volume is turned up to maximum. If your system has an FM Transmitter, make
sure that this is NOT enabled as this will disable the speaker on the unit. Simply set the "FM Setting" slider to "0" to disable it. (This is located
the under the FM button under the Settings menu, accessed from the main screen of the device). If you are not receiving voice commands
when driving, please ensure that the speaker icon is not muted, (this is located in the bottom right of the drive screen). Please also check that
the volume on the navigation section after “Setup” is set to 100 and not muted.
My ProNav does not appear to be able to connect to my computer?
If your computer is running Windows XP or an earlier Windows operating System, you may need to download a free copy of Microsoft
ActiveSync from a number of websites on the internet. If your computer is running Windows Vista or Windows 7, you will need Windows
Mobile Device Centre. Once you have installed the program, turn your unit on and wait for the main screen to load and connect the unit to
your laptop or PC using the USB cable. If you have a PNN220, PNN300, PNN350 or PNN400 you will need to press the green button in the
centre of your screen when it appears on your ProNav.
What audio formats does my ProNav support?
The audio player of the PNN350/PNN350WE/PNN400/PNN420 supports files types: WMA, MP3 and WAV.
When I switch on my ProNav a popup message appears telling me that the software is out of date?
This message appears approximately one year after your ProNav is first used and is merely advisory, suggesting that you might want to
update your mapping. Your unit will work as normal; however, the message will now appear every time you turn your system on. If you wish to
purchase a map update please go to
www.pronav.co.uk
and go to the “Online Shop” and select “Mapping updates”.
