![background image](http://html.mh-extra.com/html/promise-technology/vess-a3340d/vess-a3340d_quick-start-manual_1617254036.webp)
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It is a good idea to go ahead and open a case now that you are registered and online.
This will make it easier for tracking technical support for your product, which can mean
faster resolution of issues that might arise in the future.
1.
In the e-Support Home page, select
Open Web Support
.
2.
In the
Select Product
menu, choose your newly registered Vess A-Series
device in the list.
Note that if you are adding a new device, choose
Click here to add
product
and follow steps 1 and 2 on the previous page.
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Vess A3340s / Vess A3340d
Storage Appliance for Video Surveillance