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Promise Technology Vess A3340d Quick Start Manual Download Page 34

r

egister

 

your

 V

ess

 A-s

eries

To register your Vess A-Series system once you logged in to the Support page, under 

Product Registration

 select 

Register

. 

Fill in all required informa

-

tion (marked with an aster

-

isk * on the menu) and click 

the 

Submit

 button to regis-

ter. You will then be logged 

in on the Support page.

Support Center online User Registration form

31

Vess A3340s / Vess A3340d

Storage Appliance for Video Surveillance

Summary of Contents for Vess A3340d

Page 1: ...Vess A3340s Vess A3340d Storage Appliance for Video Surveillance Quick Start Guide Version 1 2 2018 PROMISE Technology Inc All Rights Reserved ...

Page 2: ...ity Cover 11 Install Hard Disk Drives 13 Number of Drives Required 14 Drive Slot Numbering 14 Task 4 Management Connection 15 Management Path on site keyboard and monitor 15 Management Path network connection 16 Task 5 Connecting the Power 17 Power On Vess A3340s A3340d system 17 Front Panel LEDs 18 Task 6 Access Operating System GUI 19 Log in to Windows 7 20 Task 7 Creating Logical Drives 21 Logg...

Page 3: ...hutdown 29 Product Registration 30 Register your Vess A Series 31 Open a web support case 33 Contacting Technical Support 35 Technical Support Services 35 iii Vess A3340 Storage Appliance for Video Surveillance ...

Page 4: ...ement software how to admin ister manage and maintain the system as well as how best to scale the system to suit the requirements of your surveillance and data storage network This guide also includes information about Product Registration page 30 Contacting Technical Support page 35 Introduction The Vess A3340s and Vess A3340d Storage Appliance for Video Surveillance as the name implies combines ...

Page 5: ...s A3340d Packing List The Vess A3340s A3340d box contains the following items Vess A3340s or Vess A3340d One 1 5m 4 9 ft Power cord Vess A3340s Two 1 5m 4 9 ft Power cords Vess A3340d Screws for disk drives 40 pieces for 8 bays Sliding rail assembly for rack mounting The sliding rail assembly might be an optional feature in your region Please con tact your sales representative to learn whether thi...

Page 6: ...wer On Vess A3340s A3340d on page 2 and Front Panel LEDs on page 2 in this guide for more information Note See descriptions for LED indicators on Front Panel LEDs on page 18 Front panel overview Front with bezel removed Secure panel tubular lock LEDs visible through bezel LEDs USB ports two USB 3 0 ports Drive carriers eight drive 3 5 carriers Power button Vess A3340s A3340d front view with bezel ...

Page 7: ...work This is also where the different video and audio ports are located USB 2 0 and USB 3 0 ports and the power insert for the power connection Vess A3340s rear panel view Ports and LEDs See details on next page System fan Power insert Two PCIe slots Vess A3340d rear panel view Ports and LEDs See details on next page System fan Power inserts Two hot swappable PSU Two PCIe slots Promise Technology ...

Page 8: ... VGA port 3 Gigabit Ethernet ports 4 USB 3 0 ports 5 Audio In Out 6 Display Port 7 HDMI port 8 S PDIF out 1 2 3 4 5 6 7 8 Vess A3340s A3340d ports on rear panel 5 Vess A3340s Vess A3340d Storage Appliance for Video Surveillance ...

Page 9: ...to safely support that Vess A3340s A3340d unit when properly installed Additional loading on the rails is at the customer s risk The mounting rails will support your Vess A3340s A3340d unit only if installed as instructed Do not install hard disk drives in the system until after placing the system in the rack The Vess A3340s A3340d installs in a 19 equipment rack Please examine the illustra tions ...

Page 10: ...support the weight of the Vess A3340s A3340d using the handles on the ear brackets Cautions Do not lift or move the Vess A3340s A3340d unit by the handles on the ear brackets in front Attach each ear bracket at the front on each side of the device housing and secure with the screws included with the shipment The handle should protrude in the direction of the front of the device The example illustr...

Page 11: ... on in the right and left rack position Choose the mounting holes accordingly for your rack system Note that three holes are required on each front post the uppermost of the three to be used for the flange nuts to anchor the enclosure to the rack posts Adjust the length of the mounting rails as needed Notice that each end of the sliding rails have a lever to operate the lock mechanism that grips t...

Page 12: ... rail and insert the studs into the selected mounting hole on the rack post If necessary extend the rail to reach the post c Use the rail screws and washers to anchor the rack rail to the post d Make sure the rack rail is aligned secure stable and in the correct place e Perform steps a through c above for the other rail f Make sure the rack rails are aligned secure stable and in place See figure o...

Page 13: ...s that came with the mounting hardware to secure the enclosure to the rack Promise Technology 2 Quick Installation Guide Back left rail secured to post Front view of Vess A3340s A3340d secured to rack and placed on rail system ...

Page 14: ...ck Task 3 Installing Disk Drives The Vess A3340s A3340d system supports SATA hard disks 3 5 inch hard disk drives For a list of supported physical drives download the latest compatibility list from the PROMISE support website 1 Unlock Unlock security cover 11 Vess A3340s Vess A3340d Storage Appliance for Video Surveillance ...

Page 15: ...over to the right about 4 mm 3 Pull the cover straight back to remove Be careful not to drop the cover 3 Pull back Pull back cover to remove 2 Slide Slide security cover Promise Technology 2 Quick Installation Guide ...

Page 16: ... counter sink screws supplied with the drive Install four screws per drive Snug each screw Be careful not to over tighten 4 Reinstall the drive carrier into the enclosure 5 Repeat steps 1 through 3 until all of your disk drives are installed Counter sink screws two screws on each side Push in the center to insert the drive carrier into an empty drive bay Pull handle to release the latch then pull ...

Page 17: ...re RAID 3 3 to 32 RAID 50 6 or more RAID 5 3 to 32 RAID 60 8 or more Must be an even number of drives Drive Slot Numbering You can install any suitable disk drive into any slot in the enclosure The diagram be low shows how drive slots are numbered on the Vess A3340s A3340d Slot numbering is reflected in the web manager GUI and CLI CLU user interfaces Drive slot numbering for Vess A3340s A3340d Pro...

Page 18: ... Path on site keyboard and monitor Use a USB keyboard and a VGA Display Port or HDMI monitor to establish a direct out of band connection to the management software The VGA Display Port HDMI and USB ports are located on the back of the Vess A3340s A3340d Connect a VGA Display Port or HDMI monitor to the appropriate video monitor port and connect a USB keyboard to any USB port on the rear panel Man...

Page 19: ...h one end of an Ethernet cable to one of the ports on the same network switch or subnet used for system administration Attach the other end of the Ethernet cable to one of the Gigabit ports on the back of the Vess A3340s A3340d If you have multiple Vess A3340s A3340d systems Host PCs or Servers re peat steps 1 and 2 as required 3 Follow the instructions for connecting to and configuring the basic ...

Page 20: ...ess A3340s A3340d system With the power supplies connected the system can now be powered on To power on the Vess A3340s A3340d system press the Power button in the top left corner of the front panel Observe the LEDs on the front panel to make certain the boot up proceeds smoothly Vess A3340d Vess A3340d Power receptacles System fan 17 Vess A3340s Vess A3340d Storage Appliance for Video Surveillanc...

Page 21: ...k blinks BLUE to indicate activity on the port Global RAID Status Lights GREEN when healthy or RED if any RAID volume is offline ORANGE for critical state of any logical drive Global HDD Activity Blinks BLUE to indicate one or more drives are being accessed remains dark when no drives are being accessed HDD Status Lights GREEN when healthy RED if the RAID member is offline or there is a physical d...

Page 22: ...ert a USB keyboard into any USB port and connect a monitor using either the VGA or HDMI port See Management Path on site keyboard and monitor on page 15 for description on how to connect Windows 7 desktop quick links Promise management GUI link User documentation 19 Vess A3340s Vess A3340d Storage Appliance for Video Surveillance ...

Page 23: ...rences Follow the instructions on screen to complete your preferences selection and to establish a user name and password for the administrator After completing these final tasks the Windows 7 desktop ap pears Notice that there are two quick link icons one for the a web browser connection to WebPAM PROe and one link to a file that contains user documents Windows 7 desktop quick links Promise Techn...

Page 24: ...hen the log in screen appears Type administrator in the User Name field Type password in the Password field Click the Login button The User Name and Password are case sensitive After sign in the WebPAM PROe opening screen appears If there are any unconfig ured physical drives in the enclosure an Array Configuration menu also appears Note Make a Bookmark Firefox or set a Favorite Internet Explorer ...

Page 25: ...ence can be chosen at the login screen or after logging in from the WebPAM PROe menu header 1 Select the Language to use for the interface from the menu header in the Login screen 2 Click the language you prefer The WebPAM PROe user interface displays in the chosen language Choose Language used for WebPAM PROe interface Promise Technology 2 Quick Installation Guide ...

Page 26: ...all RAID levels except RAID 0 if at least four unconfigured physical drives are available Express Configuration You choose the parameters for a new disk array by specifying the characteristics you want You can create multiple logical drives at the same time however they will all be identical You can choose to make a hot spare drive for all RAID levels except RAID 0 if at least four unconfigured ph...

Page 27: ...size Spare Drives The physical drive slot number of the dedicated hot spare assigned to this disk array A hot spare drive is created for all RAID levels except RAID 0 when five or more unconfigured physical drives are available Automatic Disk Array Configuration menu If you accept these parameters click the Submit button The new disk array appears in the Disk Array List on the Information tab If y...

Page 28: ...reatest possible amount of data capacity Performance The highest possible read write speed Spare Drive A hot spare drive is created when you choose Redundancy Spare Drive and five or more unconfigured physical drives are available 2 In the Number of Logical Drives field enter the number of logical drives you want to make from this disk array The maximum possible number of logical drives appears to...

Page 29: ...ble capacity and the number of logical drives to be created Logical Drives The slot number of the logical drive s their RAID level capacity and stripe size Spare Drives The physical drive slot number of the dedicated hot spare assigned to this disk array all RAID levels except RAID 0 If you accept these parameters proceed to the next step If you do NOT accept these parameters review and modify you...

Page 30: ...a name for the disk array in the field provided Maximum of 32 characters letters numbers space between characters and underline Uncheck the boxes if you want to disable Media Patrol or PDM PROMISE recommends leaving these features enabled Highlight physical drives you want in the disk array from the Available list and press the button to move them to the Selected list You can also double click the...

Page 31: ...will be the data capacity of the first logical drive in your new disk array If you specify less than disk array s maximum capacity the remaining capacity is available for additional logical drives that you can create now or later 3 For the following items accept the default or choose a new value from the dropdown menu Stripe size 64 KB is the default 64 KB 128 KB 256 KB 512 KB and 1 MB are availab...

Page 32: ...automatically create a hot spare drive After the disk array is created you can create a hot spare drive for it Please download the Product Manual at www promise com for more information Logging out of WebPAM PROe There are two ways to log out of WebPAM PROe Close your browser window Click Logout on the WebPAM PROe banner Clicking Logout brings you back to the Login Screen After logging out you mus...

Page 33: ...proceed to register the product If you are already registered log in and go to the Product Registration see below To create a user account 1 Go to http www promise com Index find Support in the top menu and move your cursor to select e Support 2 Click on New User Registration 3 Complete the User Registration form and click the Submit button when finished See example form on next page Promise Techn...

Page 34: ...r Product Registration select Register Fill in all required informa tion marked with an aster isk on the menu and click the Submit button to regis ter You will then be logged in on the Support page Support Center online User Registration form 31 Vess A3340s Vess A3340d Storage Appliance for Video Surveillance ...

Page 35: ...chased click Complete Registration at the bottom of the page to finish A confirmation mes sage will appear letting you know that you have successfully registered Note that the Host Name field is not required however it is useful to create a name for easy reference when you open a web support case Promise Technology 2 Quick Installation Guide ...

Page 36: ...ean faster resolution of issues that might arise in the future 1 In the e Support Home page select Open Web Support 2 In the Select Product menu choose your newly registered Vess A Series device in the list Note that if you are adding a new device choose Click here to add product and follow steps 1 and 2 on the previous page 33 Vess A3340s Vess A3340d Storage Appliance for Video Surveillance ...

Page 37: ...nu and click on the Submit button to create the new case If you should need technical support in the future you can login and choose the existing case from the menu shown under Step 2 previously Notice the Attach Error files and subsystem logs if any message together with the Attach button This can be used to attach a service report See the product manual for instructions on generating a ser vice ...

Page 38: ...ation information including motherboard and CPU type hard drive models SAS SATA ATA ATAPI drives devices and other controllers Technical Support Services PROMISE Online Website http www promise com support support_eng asp technical documents drivers utilities etc E mail Support e Support On Line Phone Support United States 1 408 228 1400 option 4 Australia New Zealand 61 7 3191 7489 The Netherland...

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