Promise Technology SuperSwap 4600 User Manual Download | Manualshive

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17

Chapter 3: Troubleshooting

•

LEDs (below)

•

Interpret LED Displays (page 18)

•

Disk Drive Replacement (page 21)

•

Fan Replacement (page 22)

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Contact Technical Support (page 23)

LEDs

Figure 1. SuperSwap 4600 has one LED for Enclosure Status and two
LEDs for each disk drive

Note

As long as the WebPAM Software or Promise BIOS indicate that
your array status is Functional, your array is operating normally.

4600

Enclosure

Disk Drive 1

Disk Drive 2

Disk Drive 3

Disk Drive 4

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Summary of Contents for SuperSwap 4600

Page 1: ...SUPERSWAP 4600 USER MANUAL Version 1 0a ...

Page 2: ...y contain technical inaccuracies typographical or other errors Promise Technology assumes no liability for any error in this publication and for damages whether direct indirect incidental consequential or otherwise that may result from such error including but not limited to loss of data or profits Promise Technology provides this publication as is without warranty of any kind either express or im...

Page 3: ...een the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult Promise Technology Inc or an experienced radio TV technician for help This device complies with Part 15 of the FCC Rules Operation is subject to the following conditions 1 This device may not cause harmful interference and 2 this device must accept any int...

Page 4: ...SuperSwap 4600 User Manual iv ...

Page 5: ...he Enclosure 5 Sequential Startup Option 11 Hot Swap Drive 11 Install a Disk Drive 11 3 5 inch Drive 11 2 5 inch Drive 13 Install Drive Carrier into Enclosure 14 Remove a Disk Drive 14 RAID Management Software WebPAM 15 Chapter 3 Troubleshooting 17 LEDs 17 Interpret LED Displays 18 Disk Drive Replacement 21 Fan Replacement 22 Contact Technical Support 23 Limited Warranty 25 Return Product For Repa...

Page 6: ...SuperSwap 4600 User Manual vi ...

Page 7: ...and cross references to help you find the specific information you are looking for Also included are four levels of notices Note A Note provides helpful information such as hints or alternative ways of doing a task Important An Important calls attention to an essential step or point required to complete a task Important items include things often missed Caution A Caution informs you of possible eq...

Page 8: ...ve to your system SuperSwap 4600 also allows you to easily swap your disk drives in and out of your computer without the hassle of opening and closing your computer cabinet Figure 1 SuperSwap 4600 Front View SuperSwap 4600 accepts only Serial ATA and SAS disk drives It does not support Parallel ATA or SCSI disk drives When used with Promise Technology Serial ATA RAID 0 1 5 or 10 products such as t...

Page 9: ...tilated drive carriers Unique handle design automatically disengages drive Housing Assembly dimensions HWD 4 96 x 5 75 x 8 07 inches 126 x 146 x 205 mm Drive Carrier dimensions HWD 1 07 x 4 21 x 6 81 inches 27 2 x 107 x 173 mm Operating temperatures 32 to 110 F 0 C to 45 C Operating himidity 5 to 95 non condensing Key Features Supports 1 5 Gb s and 3 0 Gb s SATA disk drives Supports standard 7 200...

Page 10: ...ased Promise Array Management WebPAM software when using a Promise RAID controller such as FastTrak SX4300 Supports up to two daisy chained SuperSwap 4600 enclosures Check the Fit of Your SATA Disk Drives Some of the early 3 5 inch 1 5 Gb s SATA disk drives may not be compatible with SuperSwap due to the mechanical design of the disk drive Figure 3 SATA data power connector clearance If you plan t...

Page 11: ...Arrange the drive assemblies to arrange for three contiguous free 5 25 inch drive bays Remove any bezels covering them SuperSwap Drive Enclosure 4 Drive Carriers Quick Start Guide 3 pin to 3 pin SMBus Cable SATA II compliant 6 pin to 6 pin Daisy Chain Cable 16 Screws to attach 3 5 inch disk drives to drive carriers 16 Screws to attach 2 5 inch disk drives to drive carriers 8 Screws to mount Enclos...

Page 12: ...nual 6 4 Remove the drive carriers from the SuperSwap 4600 enclosure and set them aside 5 If your PC chassis uses slide brackets above attach two slides to each side of the SuperSwap enclosure Otherwise continue with Step 6 ...

Page 13: ...your computer 8 If your PC chassis has fixed mounting brackets install and snug the eight screws into the eight threaded mounting holes four on each side of the housing assembly Otherwise continue with Step 9 Note If you are installing two SuperSwap 4600s into the same computer chassis install the other SuperSwap now before making any cable connections ...

Page 14: ...r is Port 1 and it connects to Port 1 on the FastTrak controller card as shown above 10 Connect the 3 to 3 pin SMBus cable from the Management connector on the FastTrak or SuperTrak Controller card to the Management connector on the back of the housing assembly FASTTRAK SX4300 SuperSwap 4600 Port 1 Port 2 Port 3 Port 4 Port 4 Port 3 Port 2 Port 1 Serial ATA Cable FastTrak SX4300 Controller Card SM...

Page 15: ...tall a 6 pin daisy chain cable from the daisy chain OUT connector of the first SuperSwap to the daisy chain IN connector of the second You can daisy chain up to two SuperSwap 4600 enclosures Daisy Chain 6 pin Cable Daisy Chain OUT Connector Daisy Chain IN Connector SuperSwap 1 SuperSwap 2 ...

Page 16: ...tion on page 11 14 Replace the computer s cover and reinstall the power cord Cautions Promise Technology recommends that you compare the capacity of your Power Supply against the wattage required by your PC plus the disk drives you plan to install in the SuperSwap 4600 Upgrade your Power Supply if necessary Do not use a Y connector to share power between the SuperSwap 4600 and another device or to...

Page 17: ...ot Swap Drive The Promise SuperSwap 4600 enables hot swapping of disk drives Hot swapping means you can remove a drive while your system is operating and replace it with another You perform a hot swap when one of the drives has failed and needs replacement The WebPAM Software reports drive problems and identifies which drive by Channel Port number needs replacement Install a Disk Drive 3 5 inch Dr...

Page 18: ...600 User Manual 12 1 Carefully place a SATA or SAS disk drive into the drive carrier and slide it all the way to the back 2 Install and tighten the four mounting screws through the sides of the drive carrier above ...

Page 19: ...e sure the data and power connectors face out though the slot in the carrier 2 Carefully turn the drive carrier over and support the disk drive Install the four countersink screws through the holes in the bottom of the drive carrier to attach the disk drive Gently tighten the screws Data and power connectors ...

Page 20: ... handle out and swing it to the left 2 Pull the drive carrier out of the SuperSwap enclosure 3 Remove the four screws attaching the disk drive to the drive carrier 4 Lift the disk drive from the drive carrier 5 Reinstall the disk drive as described under Install a Disk Drive above Note The previous generation of SuperSwap enclosures used the key lock to activate power as well as secure the drive c...

Page 21: ...drives in the SuperSwap enclosure While the LEDs on the front of the SuperSwap 4600 indicate general conditions WebPAM reports specific values The Disk window shows the carrier position in SuperSwap enclosure and the controller port to which each disk drive is connected This feature helps you identify a disk drive that may need attention There are many other functions that WebPAM does We have only...

Page 22: ...SuperSwap 4600 User Manual 16 ...

Page 23: ... Contact Technical Support page 23 LEDs Figure 1 SuperSwap 4600 has one LED for Enclosure Status and two LEDs for each disk drive Note As long as the WebPAM Software or Promise BIOS indicate that your array status is Functional your array is operating normally 4600 Enclosure Disk Drive 1 Disk Drive 2 Disk Drive 3 Disk Drive 4 ...

Page 24: ...ition when the computer has fully booted and the disk drive is ready LEDs State Status Activity Enclosure Green Disk drive is present and ready Disk drive is present and ready Normal status Blinking n a Read write activity n a Amber Disk drive is spinning up is critical is rebuilding reports a SMART error n a 1 incident see below Enclosure is critical but still functional Attention required Red Di...

Page 25: ...ssigned to the failed drive s original location and a rebuild operation will begin automatically The LED turns amber during the rebuild then green when the rebuild is complete and successful Event The LEDs do not light Cause There is no power to the SuperSwap enclosure Fix If the rest of your computer system is working shut down the computer open the case check and correct the power connection to ...

Page 26: ... drive with the PC powered down Event The Enclosure LED is red Cause There are multiple incidents of voltage temperature or fan speed out of specification The SuperSwap is failing Fix Run the WebPAM software on the FastTrak CD and click on Enclosure View for specific information Event WebPAM reports voltage out of specification Cause The 12V or 5V supplies to SuperSwap are incorrect Fix Power down...

Page 27: ...ment If you are replacing a hot swap disk drive you can do this proceedure with the PC running To replace a disk drive under any other conditions power down the PC before you begin 1 Swing the drive carrier handle out and to the left 2 Pull the drive carrier out of the SuperSwap enclosure 3 Remove the four screws attaching the disk drive to the drive carrier 4 Lift the disk drive from the drive ca...

Page 28: ...fan from the two mounting pins and the wire away from the bracket Do not bend the bracket 5 Unplug the power connector 6 Plug the power connector of the new fan 7 Lay the wire through the bracket and place the fan onto the two mounting pins 8 Install the two mounting screws 9 Reinstall the SuperSwap enclosure into the PC chassis 10 Power up the PC and check fan function Mounting Screw Wire Bracket...

Page 29: ...del s SAS SATA ATA ATAPI drives devices and other controllers Technical Support Services United States Europe Africa Middle East Promise Online Web Site Promise Online eSupport http www promise com support technical documents drivers utilities etc https support promise com support online request form E mail Support support promise com Fax Support 408 228 1097 Attn Technical Support Phone Support 4...

Page 30: ...nd Germany E mail Support support it promise emea com Fax Support 0039 06 367 12400 Attn Technical Support Phone Support 0039 06 367 12626 If you wish to write us for support Promise Technology Italy Piazza del Popolo 18 00187 Rome Italy E mail Support support promise com tw Fax Support 886 3 578 2390 Attn Technical Support Phone Support 886 3 578 2395 ext 8811 If you wish to write us for support ...

Page 31: ... Is not valid on spare parts fans and power supplies This warranty shall not apply to defects resulting from a improper or inadequate maintenance or unauthorized modification s performed by the end user b operation outside the environmental specifications for the product c accident misuse negligence misapplication abuse natural or personal disaster or maintenance by anyone other than a Promise or ...

Page 32: ...tement or representation may be relied on to vary the terms of this limited warranty Promise s sole responsibility with respect to any product is to do one of the following a replace the product with a conforming unit of the same or superior product b repair the product Promise shall not be liable for the cost of procuring substitute goods services lost profits unrealized savings equipment damage ...

Page 33: ...and serial number required Return shipping address Daytime phone number Description of the problem Copy of the original purchase invoice The technician will assist you in determining whether the product requires repair If the product needs repair the Technical Support Department will issue an RMA Return Merchandise Authorization number Return ONLY the specific product covered by the warranty do no...

Page 34: ...mage incurred due to improper transport or packaging is not covered under the Limited Warranty When repairing returned product s Promise may replace defective parts with new or reconditioned parts or replace the entire unit with a new or reconditioned unit In the event of a replacement the replacement unit will be under warranty for the remainder of the original warranty term from purchase date or...

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