VII. Appendix I: Firmware Updates, Instrument Return, and Warranty Information
VII.A. Updating Firmware
As Promega releases new purification kits, new versions of firmware may be required. The firmware
version installed on your instrument can be verified by turning the machine off and then on again. The
initial screen will display the version number of the firmware loaded on the instrument. Please note the
firmware version currently installed on your instrument before contacting Promega or your local Promega
representative for service or for new firmware.
Firmware is updated using the RS-232 port on the back of the instrument. Firmware can be updated from
any computer (Microsoft Windows
®
95 or higher) with an available serial port.
For clinical use, firmware version 4.40 or greater is required. Do not install firmware versions below 4.40.
1.
Plug the provided RS-232 Cable into the back of the instrument and into a serial port on your
computer. Note whether the cable is plugged into COM1 or COM2.
2.
Obtain the firmware upgrade program from Promega or your local Promega representative. Save the
unzipped file to your hard drive, and follow the directions provided with the new firmware.
3.
Double-click on the file icon to open the download program. Select the COM port into which the
RS-232 Cable is connected. Click the “Download” button, and wait until the program is complete. The
instrument should reset itself. Turn the unit off and then back on again. The screen will display the
new firmware version. Disconnect the RS-232 Cable from the computer. The RS-232 Cable may be left
plugged into the instrument if desired
.
Please contact Promega or your local Promega representative for assistance if you encounter any problems
during the firmware upgrade process.
VII.B. Instrument Return
The Maxwell
®
16 Instrument is designed to provide consistent performance with little maintenance. If a
problem arises with your instrument, please contact Promega or your local Promega representative for
support. If further action is required, repair options will be presented and a return authorization
assigned if necessary.
Promega is not responsible for instrumentation returned without an
authorization number.
When you ship the instrument for service, please remember to:
1.
Obtain return authorization from Promega.
2.
Decontaminate the instrument (see Section VII.D for Decontamination Instructions).
3.
Affix a signed and dated Certificate of Decontamination to the outside of the package in which the
instrument is returned (see Section VII.D).
Failure to complete and attach the Certificate of
Decontamination will result in a decontamination charge.
4.
Use the original packaging to ensure that no damage will occur to the instrument during shipping.
Any damage will incur additional charges.
Note:
If the original packaging is lost or damaged, contact
Promega or your local Promega representative for replacement packaging.
5.
Repack the instrument according to the following instruction
s:
Promega Corporation ·
2800 Woods Hollow Road
·
Madison, WI 53711-5399 USA
·
Toll Free in USA 800-356-9526
·
Phone 608-274-4330
·
Fax 608-277-2516
· www.promega.com
Printed in USA.
Part# TM300
2/08
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