Shockwave 26
WARRANTY SERVICES
Questions, Assistance, and Services
Your local hobby store and/or place of purchase cannot
provide warranty support or service. Once assembly,
setup or use of the Product has been started, you must
contact your local distributor or Horizon directly. This
will enable Horizon to better answer your questions
and service you in the event that you may need any
assistance. For questions or assistance, please visit our
website at www.horizonhobby.com, submit a Product
Support Inquiry, or call 877.504.0233 toll free to speak
to a Product Support representative.
Inspection or Services
If this Product needs to be inspected or serviced and is
compliant in the country you live and use the Product
in, please use the Horizon Online Service Request
submission process found on our website or call Horizon
to obtain a Return Merchandise Authorization (RMA)
number. Pack the Product securely using a shipping
carton. Please note that original boxes may be included,
but are not designed to withstand the rigors of shipping
without additional protection. Ship via a carrier that
provides tracking and insurance for lost or damaged
parcels, as Horizon is not responsible for merchandise
until it arrives and is accepted at our facility. An Online
Service Request is available at http://www.horizonhobby.
com/content/_service-center_render-service-center. If
you do not have internet access, please contact Horizon
Product Support to obtain a RMA number along with
instructions for submitting your product for service.
When calling Horizon, you will be asked to provide your
complete name, street address, email address and phone
number where you can be reached during business
hours. When sending product into Horizon, please include
your RMA number, a list of the included items, and a
brief summary of the problem. A copy of your original
sales receipt must be included for warranty consideration.
Be sure your name, address, and RMA number are
clearly written on the outside of the shipping carton.
NOTICE: Do not ship lipo batteries to Horizon.
If you have any issue with a lipo battery,
please contact the appropriate Horizon
product Support office.
Warranty Requirements
for Warranty consideration, you must include
your original sales receipt verifying the proof-of-
purchase date.
Provided warranty conditions have
been met, your Product will be serviced or replaced
free of charge. Service or replacement decisions
are at the sole discretion of Horizon.
Non-Warranty Service
Should your service not be covered by warranty,
service will be completed and payment will be
required without notification or estimate of the
expense unless the expense exceeds 50% of the
retail purchase cost.
By submitting the item for service
you are agreeing to payment of the service without
notification. Service estimates are available upon request.
You must include this request with your item submitted
for service. Non-warranty service estimates will be billed
a minimum of ½ hour of labor. In addition you will be
billed for return freight. Horizon accepts money orders
and cashier’s checks, as well as Visa, MasterCard,
American Express, and Discover cards. By submitting
any item to Horizon for service, you are agreeing to
Horizon’s Terms and Conditions found on our website
http://www.horizonhobby.com/content/_service-center_
render-service-center.
NOTICE: Horizon service is limited to product
compliant in the country of use and ownership.
If non-compliant product is received by Horizon
for service, it will be returned unserviced at
the sole expense of the purchaser.
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