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58

Troubleshooting and Maintenance

I. TECHNICAL SUPPORT

If you have difficulties in operating your Printer, the proce-
dures in this manual and the software User's Guide should, in
most cases, solve the problem. If you still have difficulty, con-
tact the technical support number using one of the methods
listed below.

Source

Location

Primera Knowledge Base

www.primera.com/knowledgebase.html

NiceLabel Software Help files

Open the software. Click on the

Help

Menu - Contents

Email Support

[email protected]

Chat Support

www.primera.com/knowledgebase.html

Phone Support

+49 (0) 611 92777-0 (Mon - Thu 9 a.m. - 5 p.m.,
Fri 9 a.m. - 3 p.m. CET)

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Summary of Contents for RX900e

Page 1: ...User s Manual 2011 All rights reserved For the most recent version of this manual please visit http www primera eu manuals html 280711 511287...

Page 2: ......

Page 3: ...2 B Using the Cost Estimator 23 C Replacing Ink Cartridges Low Ink Warning 24 Section 5 Printing 27 A Using NiceLabel 27 B Creating Barcodes in NiceLabel 33 C Printing from Other Programs 36 D Adjusti...

Page 4: ...iv...

Page 5: ...t build up Do not place the printer near heat sources such as radiators or air ducts or in a place subject to direct sun light excessive dust mechanical vibration or shock Allow for adequate clearance...

Page 6: ...owing items are included in the supply box Power Adapter Separate Power Cord USB Cable Software Installer CD Cyan Magenta Yellow and Black Ink Cartridges This Manual and other Printed Information The...

Page 7: ...se one label to be fed from the printer The Ink Low LED will illuminate when a cartridge has 10 or less of its ink remaining The Unload Button will unload the installed label stock by reversing it thr...

Page 8: ...and power switch found on the rear panel of the printer This illustration shows the interior of the printer Power Input Port USB Port Auxilary Port Power Switch Sensor Position Adjustment Roll Arm Fix...

Page 9: ...For optimal printing speed you must have a PC with the following recommended specifications Pentium Dual Core Processor 2 GB of RAM 10 GB of Free Hard Drive Space RFID Reader Writer Position Adjustmen...

Page 10: ...ordering large quantities Primera will only assume responsibility for custom label stock ordered from Primera Label Width Liner Width Width of Opening Black Mark Width Gap Between Labels Label Height...

Page 11: ...e two factors that determine whether the printer will accept any particular stock thickness 1 The ability for the printer to pull the paper through the print area 2 The ability for the sensor to read...

Page 12: ...pplicator to apply your labels be sure to order label stock with the correct orientation for your applicator For example most applicators will apply the side of the label first so you will want to pri...

Page 13: ...CK The following steps will guide you through loading label stock in your printer Make sure power is connected and printer is on 1 Open the Top Cover 2 Lower the Roll Guide and pull it outward to make...

Page 14: ...p 5 Flip up the Roll Guide and slide it inward until it touches the label stock The Roll Guide will automatically pull back slightly to the correct position There should be approxi mately a 1mm gap be...

Page 15: ...t not close enough to pinch the label stock 0 1 mm gap on either side If the label stock is pinched by the guides poor print quality or feeding problems could result 9 Feed the label stock further int...

Page 16: ...asure the distance from the edge of the label stock to the correct position on the stock Set the sensor to this measurement Important Note You must adjust the Stock Sensor before loading non standard...

Page 17: ...bel stock This means that you must change the Stock Sensor Mode to Reflective The printer will now look for the black mark representing the beginning of the next label instead of the diecut For more i...

Page 18: ...rograms Primera Technology PTStatus 3 Click on the Alignment Tab 3rd tab from top 4 Click on the Stock Sensor Mode button 5 Select the Stock Sensor Mode by clicking on graphic that most closely corres...

Page 19: ...e sensor is sensing the correct point on the label stock E SET THE OUTPUT MODE Toggle the Output Mode to set whether or not the last label printed will be presented or left inside the printer To adjus...

Page 20: ...ent to the printer within one second after the last label has printed the last printed label will present for tear off Present labels No Use with Rewinder In this mode the label stock does not move af...

Page 21: ...the inside cover of your RX900e and found in Section 2B 2 Before you start printing adjust the slide bar so the Reader Writer marker is approximately 1 8 3mm left or right from center chip of the ant...

Page 22: ...ess may take up to three minutes During this time the stock position and antenna power are automatically adjusted After this ten write and ten verification reads are performed on the same label 5 Writ...

Page 23: ...D printing A trial version of Bartender is includ ed on the installa tion disc To add RFID encoding to a label design using Bartender once the label size has been chosen and the blank label is on scre...

Page 24: ...D module via text commands Do not use this interface unless directed to do so by tech support Advanced Options Access advanced options by clicking the icon on the top right side of the status monitor...

Page 25: ...imera Technology PTPStatus Once open the Status Monitor consist of four tabs that are arranged on the left side of the window Each tab opens a screen that has various similar functions The tabs will o...

Page 26: ...double up arrows to expand the window to standard mode Click the double down arrows to revert to the smaller mode In the standard mode the ink percentages will be displayed along with four tabs and th...

Page 27: ...of last print is displayed at the top of the window Adjust the cartridge costs according to the actual price paid for them The estimate does not take currency into account so you can assume that what...

Page 28: ...ches 0 during a job you will be prompted to change that cartridge At this point you can change or ignore Under normal circumstances this will be your first warning The 10 warning is only triggered at...

Page 29: ...p slightly 3 Remove the cartridge 4 Locate a new cartridge and remove it from its packaging Remove the foil outer package and the clear plastic shrink wrap Also remove the cartridge cap Note If you op...

Page 30: ...to its corresponding colored slot Press down near the back of the cartridge until it clicks into position Important Note Make sure the cartridge is securely in place An improperly positioned cartridge...

Page 31: ...to guide you through creating and printing a sample label Launch NiceLabel from your computer s Start Menu Note You are not required to print from the NiceLabel software You can print from any applic...

Page 32: ...ext There is no need to be exact once you enter your text it can easily be resized and or moved about the label Upon clicking in the Document Window you will see a prompt to start typing your text b W...

Page 33: ...n be positioned anywhere within the Document Window Position your cursor in the general area where you wish your barcode to print and click to start entering your barcode information There is no need...

Page 34: ...o enter the data to be used in the barcode For this we are doing a simple UPC A barcode For more information on other types of barcodes please see Section 3B Creating Barcodes in NiceLabel c Click OK...

Page 35: ...ts NiceLabel will accept universal graphic files such as BMP JPG TIF WMF and PNG It will not accept AI PDF PSD CDR or any proprietary format from design applications or label layout programs Note Obje...

Page 36: ...n 3C for more information Click File then Print from the main menu Choose your number of copies and click OK The following actions will occur during normal operation Approximately every five passes th...

Page 37: ...al area where you wish your barcode to print and click to start entering your barcode information Once clicked you will see the Barcode Wizard i The first screen in the Barcode Wizard will allow you t...

Page 38: ...E 5 digit supplement EAN UCC 128 SSCC Bookland Addon 2 Addon 5 Linear Interleaved 2 of 5 ITF 14 ITF 16 Code 39 Code 39 Tri Optic Code 39 Full ASCII Code 32 Code 93 CODE 128 A B and C subsets MSI Codab...

Page 39: ...of the barcode presentations on the printer These settings are listed here Include Quiet Zones will enable the software to automati cally create the necessary amount of free space before and after th...

Page 40: ...mply set the custom page size just as you would set print quality in the print ing preferences In the example below the label size is 4 x 4 so the custom page size is set to 400 x 400 displayed in 01...

Page 41: ...Standard printers feed a sheet and start printing based on the start of the sheet They also prohibit printing to the edge of the sheet This is to avoid any need for alignment The RX900e senses the beg...

Page 42: ...ract from the current value to move the printed label to the left After adjusting the value click the Set button to send the value to the printer Note Before adjusting this value make sure the label s...

Page 43: ...e label Try printing again to see if it covers the entire label If not move on to step two 2 Adjust these settings in the printer driver preferences to create a 05 1 2mm overbleed Page Size Increase t...

Page 44: ...ssfully installed you will need to setup the driver with the appropriate print options Refer to the following steps to change or verify your default printer driver preferences These settings will appl...

Page 45: ...and select Printing Preferences from the drop down menu The preferences screen will appear NOTE on PC Settings Most applications allow you to change these same printer driver options from their Print...

Page 46: ...to right or as shown on the screen select portrait If you wish your printing to rotate 90 degrees from what you see on the screen so it is printing horizontally select landscape as your orientation R...

Page 47: ...s for faster black printing but at a lower dpi Using just the black cartridges for such images may result in a grainy image Media Type There are multiple media type options which correspond with the v...

Page 48: ...ted output can look entirely different Ink Saturation This option controls the amount of ink used when printing an image The default setting is 100 which will provide the most accurate color matching...

Page 49: ...ne tuning is needed increase this setting to move the image down on the label decrease this setting to move the image up on the label The unit of measure is 0 1mm This setting is found on the Alignmen...

Page 50: ...ls across will require precise adjustment of the label sensor If you are using circular or other non rectangular die cut labels see Section 2C for instructions The image is printing horizontally offse...

Page 51: ...n with certain label stock Increasing the quality increases print time because the printer makes more horizontal move ments across the label 2 Clean the Printhead Run an automatic printhead cleaning p...

Page 52: ...the driver Try Color Black or Color only To change the cartridge set ting right click on the printer in the Printers and Faxes area choose preferences click cartridge set it to Color Black or Color C...

Page 53: ...g Faulty cables or cables that are too long interrupt communications which can result in print quality issues 13 Saturation If ink is bleeding decrease saturation in driver preferences 14 Change the P...

Page 54: ...process 3 Image File Format Most graphics are created in a graphic application Since this graphic application is not usually on the same computer as the label printer doing the printing it is necessar...

Page 55: ...pe setting in the printer preferences Section 4F to achieve the best color matching There are multiple media type options which correspond with the various types of label stock sold by Primera Match t...

Page 56: ...e create on your desktop E CLEANING THE PRINTER If any ink has gotten on to the printer casing itself the case of the printer can be cleaned with an ammonia based window cleaner and a lint free cloth...

Page 57: ...y for printing However this will only occur if you leave it plugged in and turned on 2 Purchase a backup print head to maintain uniter rupted printing capability Part Number 053450 Automatic method 1...

Page 58: ...ly clean the copper contacts on the back of the printhead and on the carriage G REPLACING THE PRINTHEAD Regular replacement of the printhead is not necessary However it may become necessary if you not...

Page 59: ...hooting and Maintenance 55 2 Remove all cartridges Press the release tab at the front of the carriage to release the latch 3 Remove the printhead Grasp the printhead near the back as shown in the illu...

Page 60: ...56 Troubleshooting and Maintenance 4 Locate a new printhead and place it in the carriage 5 Close the latch until you hear a click...

Page 61: ...tatus Monitor application However if the error prevents communication with the computer the LED lights may be used to help diagnose the problem LED Explanation Intermittent Flashing Printer is doing m...

Page 62: ...you still have difficulty con tact the technical support number using one of the methods listed below Source Location Primera Knowledge Base www primera com knowledgebase html NiceLabel Software Help...

Page 63: ...rough sensor for die cut labels reflective sensor for labels and tags with black stripe can use continuous and pre printed labels and tags Supply Roll 6 152mm maximum diameter on 3 76mm core Ink Level...

Page 64: ...y a UL listed Direct Plug In Power Supply marked Class 2 or a UL listed ITE Power Supply marked LPS with output rated 12VDC 4 5A or higher This equipment has been tested and found to comply with the l...

Page 65: ...XTERIOR PANELS NO USER SERVICEABLE PARTS INSIDE REFER SERVICING TO QUALIFIED SERVICE PERSONNEL OPERATE THE UNIT WITH ONLY THE PROPER ELECTRICAL SPECIFICA TIONS AS LABELED ON THE PRINTER AND AC ADAPTER...

Page 66: ...Die Cut 14 DPI 43 49 50 Fixed Throat Guide 38 Full Bleed 39 Human Readable Tab 35 Ink Low LED 3 Ink Saturation 44 Ink Tab 21 Installing Label Stock 9 Label Cost 23 Label Size 19 36 Label Tear Bar 3 L...

Page 67: ...47 53 Replacing 49 Printing 19 27 36 PTStatus 14 21 Resolution 49 50 RFID 17 Sensor Type 15 Sensor Position 11 46 Status Monitor 21 Reflective 7 14 Roll Arm 10 Roll Guide 9 Roll Specifications 6 8 Rol...

Page 68: ...P N 511287...

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