Primera LX1000e Operator'S Manual Download Page 64 | Manualshive

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60 Troubleshooting and Maintenance

1.  Open the Cover
2.  Locate the black Ink capture bin.
3.  Lift the latch (1) and pull the cover forward (2).

4. Look for the tube opening behind the small plastic barrier. You may need to use a flash light to see

the opening.

1

2

Behind plastic barrier

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Summary of Contents for LX1000e

Page 1: ...2019 All rights reserved For the most recent version of this manual please visit dtm print eu manuals Operator s Guide...

Page 2: ...Class A digital device pursuant to Part 15 of the FCC Rules In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures This e...

Page 3: ...nter Driver Settings 32 Section 5 Printing from a Mac LX2000 Only 38 A Adding a Printer 38 B LX2000 Utility 39 C Printing from Adobe Acrobat 42 D Printing from Belight Swift Publisher 48 E Setup a Cus...

Page 4: ...or Label Printer Provided by 2019 DTM Print GmbH More information dtm print eu DTM Print GmbH Mainzer Strasse 131 65187 Wiesbaden Germany Tel 49 0 611 92777 0 Fax 49 0 611 92777 50 Email sales dtm pri...

Page 5: ...s or connecting to a rewinder the printer should sit close to edge of a table so that the printed labels hang from the front of the printer and fall to the floor or an empty box This will prevent labe...

Page 6: ...alignment 2 Ink cartridge access door open icon Shows that the printer s ink cartridge access door or top cover is open 3 Out of paper icon Shows that the printer is out of paper 4 Paper jam icon Sho...

Page 7: ...arted 3 Pinch Rollers Sensor Adjustment Slide Bar Maintenance Station Encoder Strip Ink Cartridges Control Panel Ink Display Print Head Tear Bar Replaceable Ink Pads Maintenance Brush Cutter Track LX2...

Page 8: ...ed Interior Label Loading Area Back Roll Arm Roll Stop Roll Guide Auxilary Port Fixed Throat Guide Moveable Throat Guide Power Port Ethernet Port LX2000e Only Power Switch USB Port External Paper Sour...

Page 9: ...See table on the next page for Max and Min values in inches and mm Section 2 Label Stock Label Width Liner Width Distance from edge of Media to edge of Label Width of Opening Black Mark Width Gap Betw...

Page 10: ...rea 2 The ability for the sensor to read through the backing if the sensor is set to die cut If you are printing in continuous or reflective label sensing mode number 2 does not apply The fact that th...

Page 11: ...pen the Top Cover 2 Lower the Roll Guide and pull it outward to make room for your label stock 3 Remove any shipping tape from your label stock roll to ensure that it can unroll freely making certain...

Page 12: ...the throat of the printer to correctly position the Movable Throat Guide but not yet into the printer itself 8 Slide the Movable Throat Guide inward until it almost touches the label stock Important...

Page 13: ...tatus monitor If the External Feed is disabled the LX1000e LX2000e won t recognise the external label stock C Adjusting the Label Stock TOF Top of Form Sensor If you are using label stock other than s...

Page 14: ...a This means that the maximum diameter circular label that can be printed is 4 6 inches 116 8 mm For circular labels larger than 4 6 inches in diameter you must have a black mark printed on the back o...

Page 15: ...look similar to the graphic use this setting regardless of the size of the label Also use this setting for thru hole label material where a hole is punched through each label or a notch is cut in the...

Page 16: ...f the cutter is disabled the label present options will be available If the Cutter is enabled the present options are are no longer available but cut options become available Cutter Options LX2000e On...

Page 17: ...Present after specified number of labels This option will present after the number of labels specified in the Cut Present After___ Labels setting above Change the value and then click Set to send it t...

Page 18: ...r toward the printer Subtract from the current value to move the printed label up or away from the printer After adjusting the value click the Set button to send the value to the printer Tear off Posi...

Page 19: ...the Status Monitor consist of four tabs that are arranged on the left side of the window Each tab opens a screen that has various similar functions The tabs will only be displayed if the printer is i...

Page 20: ...atus will also be displayed on the top bar In the Ready mode the ink percentages and Print Head life will be displayed along with four tabs and the Print Counter The tabs will only be displayed if the...

Page 21: ...st printed label cost is displayed For reference the print file and date of last print is displayed at the top of the window Adjust the cartridge costs according to the actual price paid for them The...

Page 22: ...isplay continuously at 20 or less When the cartridge is empty you will be prompted to change the cartridge At the empty point there is no way to ignore the warning You must change the cartridge To cha...

Page 23: ...tly Pull out the cartridge 4 Install the new cartridge by pushing the cartridge in as far as you can and then letting go 5 Close the cover The printer will prime the new ink cartridge s and then conti...

Page 24: ...an alignment print to improve print quality Follow these instructions 1 Open PTStatus 2000 Click on the Cartridge Tab Second Tab Click the Align Print Head button 2 Tear off any printed labels Click...

Page 25: ...osition and feed the alignment paper into the printer If you do not have the alignment paper you can use an A4 sheet which is 210 mm 297 mm 8 27 11 69 5 Once the alignment is complete you will need to...

Page 26: ...n the choice to select an existing label or create a new one using a wizard Use the following instructions as a guide through the wizard setup process These instructions are based on using the include...

Page 27: ...Printing from a PC 23 3 Select Color Label 2000 Click Next 4 Select Specify Custom Settings Click Next...

Page 28: ...24 Printing from a PC 5 Set Items Per Page to Single item per page Click Next 6 Set Side Edges to No it does not Click Next...

Page 29: ...Printing from a PC 25 7 Set Printed Item Shape to Rounded Rectangle Click Next 8 Set the page size width and height to match the labels installed in the printer Click Next...

Page 30: ...Finish the remaining default wizard options will be set and no picture will be added 10 Select Embedded Picture Click the File Button to browse to the location of your photo graphic file Set the Size...

Page 31: ...e label setup summary If it is correct click Finish Your blank label will be displayed You can edit any of these settings by going to the File Menu and selecting Page Setup Basic and advanced settings...

Page 32: ...t printing Add Graphic Click the Image button Now click anywhere on your label An Image icon will appear Double click it to open up image settings and browse to the image graphic that you would like t...

Page 33: ...le Menu and select Print The Print Dialog window will appear 2 Select the Color Label 2000 3 Set the number of copies 4 To adjust Quality Settings click on Document Properties Choose the Paper Quality...

Page 34: ...tomatically prompts you for the size of the label that you are using When printing from any other program you must do this manually Before you print simply set the custom page size just as you would s...

Page 35: ...ill be stretched skewed or smaller than intended Avoid this by setting your page size or image size to match the label size 3 Choose the right printing program There are many different applications th...

Page 36: ...Decrease the Top of form by 4 This will cause the printer to start printing before the label and ensure a fully printed label Some additional adjustment may be necessary if the label was not perfectly...

Page 37: ...he Start button choose Printers and Faxes XP Printers Vista Devices and Printers Windows 7 and 8 Right click on the Color Label 2000 Icon and select Printing Preferences from the drop down menu Adobe...

Page 38: ...34 Printing from a PC BarTender Ultralite Click on Document Properties The preferences screen will appear...

Page 39: ...see on the screen so it is printing horizontally select landscape as your orientation Remember this does not change the width and height Paper Size It is only a tool for viewing a label upright on scr...

Page 40: ...s USE COLOR ONLY SETTINGS IF YOUR LABEL WILL CONTACT WATER The higher saturation settings will print slower and use more ink while the lower saturation settings will print faster and use less ink High...

Page 41: ...he width and height of the actual label in the printer Orientation of an image on the label should not change this setting See Section 2A for minimum and maximum label sizes Print in Max DPI Advanced...

Page 42: ...ce it has been discovered on your network or the USB cable has been connected 2 If the device was already added Remove it by clicking the minus 3 Add the device by clicking the plus 4 Select the LX200...

Page 43: ...of devices If it has not been added click the plus to add it B LX2000e Utility The LX2000e Utilily Icon can be found on the desktop It is located in you re Applications Primera folder You may also la...

Page 44: ...Ink Levels and Printhead Life Ink levels can be monitored at any time by using the Utility Go to Supplies Status Click on Printheads to display printhead life remaining Output Cut Mode See Section 2D...

Page 45: ...Printing from a Mac 41 Label Offsets Print Alignment See Section 2F for more information Stock Sensor Mode See Section 2D for more information...

Page 46: ...size Section 5E for each label To setup a label and print follow these instructions 1 Before printing make sure the pdf file page size matches the label size and there are no crop or proof marks on th...

Page 47: ...incorrect by looking at the preview 4 When you click on the Page Setup button for the first time you will see a message that indicates you are are leaving the Adobe software and instead using screens...

Page 48: ...44 Printing from a Mac 5 You will see the page setup is not set for any printer 6 Change Format For to Color Label 2000...

Page 49: ...ed in the second section In our example we have already created a custom size 2 5 x 2 5 according to the instructions in Section 5E 8 Once you have chosen the correct size you will see that the previe...

Page 50: ...6 Printing from a Mac 9 You may print at this point However if you would like to adjust printer quality settings click on the Printer button 10 Click on the Show Details button Show Hide Details Butto...

Page 51: ...Printing from a Mac 47 11 Click on the Layout button to reveal the Saturation Ink Quality settings 12 More details about Quality Settings can be found in Section 5F...

Page 52: ...m Belight Swift Publisher Swift Publisher is an affordable all in one desktop label printing software which can be used with a Mac It is very easy to use and saves a lot of time You can download the l...

Page 53: ...our size is not on the list Click on Custom and the symbol on the left 3 In this case we select Customize Now type in the width and height In this example we use a 4 x 3 in 101 6 x 76 3 mm label Besid...

Page 54: ...tion on how to setup a label and use the software contact Belight or visit the Help menu 5 When you are ready to print click on File Print Select the printer adjust the print settings and press print...

Page 55: ...rinting program Once the custom page size has been created it will be available for use in any program regardless of where it was originally created Use the instructions below to setup your custom pag...

Page 56: ...a Name Change the Name from Untitled to the size or the name of the label you are printing b Paper Size Paper Size should be the same as the actual label c Margins Set all Margins to zero 5 Click OK...

Page 57: ...Print Most Ink Consumption High Color Black Medium Color Only Water Contact Setting Medium Color Black Low Color Black Fastest Print Least Ink Consumption Quality Settings Within each Saturation Ink...

Page 58: ...ose the number of copies 5 Tap Print Note AirPrint does not have any ability to change the page size to match the installed label stock in the LX2000e This page formatting needs to be done inside the...

Page 59: ...the back to show where the label begins You will need to change the Stock Sensor Mode in the Status Monitor 3 Insufficient Label Gap Distance See Section 2A for label specifications 4 Page Size is Bi...

Page 60: ...inting may not be sufficient for many photos or graphics The highest quality setting may cause ink to bleed on certain graphics in combination with certain label stock Increasing the quality increases...

Page 61: ...ut do not allow the ink to soak into the surface of the media 9 Source File Image Mode The image mode of the source file may be set to RGB instead of CMYK This can cause the color matching to be off C...

Page 62: ...by other programs We recommend TIF and BMP files for graphics These formats are uncompressed JPG files also work well for graphics that include photographs All three formats can be imported into the B...

Page 63: ...ter is used some ink can build up inside the tube opening and eventually block the vacuum tube opening Ink Pads can also become saturated over time and should be replaced Tube Cleaning Maintenance Int...

Page 64: ...pen the Cover 2 Locate the black Ink capture bin 3 Lift the latch 1 and pull the cover forward 2 4 Look for the tube opening behind the small plastic barrier You may need to use a flash light to see t...

Page 65: ...fingers 7 Remove the tube It should be full of black ink One cleaning is usually enough However you may wash the tube and repeat the cleaning immediately save the tube for repeat use or discard it aft...

Page 66: ...ed below 1 Open PTStatus2000 2 Click Clean Print Head on the Cartridge Utilities Tab second tab You may need to repeat this process up to 4 times depending on how clogged the Print Head is Only repeat...

Page 67: ...sending a replacement cartridge or Print Head Notes on Ink Cartridge Print Head Replacement All replacements for defective cartridges or Print Heads must be processed through Tech Support To receive...

Page 68: ...ter Important If it does not move to the center as shown do NOT attempt to remove the Print Head It can only be removed when in the position shown below 3 Locate the white Print Head locking latch Unl...

Page 69: ...Troubleshooting and Maintenance 65 4 Remove the Print Head by pulling outward and slightly upward 5 Locate a new Print Head Install it as shown 6 Lower the latch on your new Print Head...

Page 70: ...s current label in LOAD BUTTON CUT MODE SYSTEM PAUSED Unpauses system SYSTEM BUSY PRINTING Pauses system ERRORS PRESENT Retries to correct error or just clears error state PAUSE UNLOAD BUTTON Printer...

Page 71: ...from 6 pin mini din RESUME FEED LED and PAUSE UNLOAD Cover is open LED alternately flash ALL LEDs flash in chase mode Printer is powering up I Technical Support If you have difficulties in operating...

Page 72: ...r At that time you can choose wireless Ethernet or USB If you choose one option such as USB during installation and you would like to change your choice later you can do so using the Connection Setup...

Page 73: ...if connected via USB or Ethernet If connected via ethernet it will appear in your list of available printers as a Bonjour kind To setup Wireless printing you will first need to connect via Ethernet o...

Page 74: ...work and enter your password Once Wireless has been enabled disconnected the USB or Ethernet cable Now you will need to add your printer again using the instructions in Section 5A You will be adding a...

Page 75: ...ess Go to Start All Programs Primera Technology Primera Color Label 2000 Printer Setup and Software You may also access this utility through the PTStatus2000 software Click the information icon select...

Page 76: ...outer This option will search your computer for the settings of your currently connected network and use the same settings for the LX2000e In most cases this is the easiest and fastest way to setup yo...

Page 77: ...the Printer 73 4 Enter your Password This will only appear if you have chosen the manual method 5 If the password was entered correctly you will get a message that you have connected to the network su...

Page 78: ...74 Networking the Printer 6 You will now be prompted to disconnect your USB cable 7 A new driver will appear in your printer list Color Label 2000 Network...

Page 79: ...active Ethernet port simply run the installation software on the new computer When you are prompted to choose a connection option choose the appropriate connection 2a If your PC has a wireless antenna...

Page 80: ...o your network via a different router you will receive a prompt to connect your LX2000e via USB You do not need to do this Check the box The printer is already connected to a wireless network Click Ne...

Page 81: ...you can find it in the PTStatus2000 software Go to a PC that is already connected wirelessly to the LX2000e Open PTStatus2000 Click on the info icon Choose More Details The IP address is displayed at...

Page 82: ...essfully installed D Access the LX2000e Embedded Web Server for Advanced Network Settings Type the IP address of your printer in any web browser to display the embedded web server Here you can access...

Page 83: ...w the IP address you can find it in the PTStatus2000 software Go to a PC that is already connected wirelessly to the LX2000e Open PTStatus2000 Click on the info icon Choose More Details The IP address...

Page 84: ...lates actual number of prints remaining based upon ink usage of graphics being printed patent pending Indicator Lights Power Pause Ink Controls Pause Feed Unload Cancel Operating Systems Windows 7 10...

Page 85: ...ull Bleed 32 IP Address 79 Ink Saturation 56 62 Ink Tab 15 Installing Label Stock 6 Label Cost 17 Label Size 28 Label Tear Bar 3 Left Margin Offset 6 32 59 Load Feed Button 9 Low Ink Warning 18 Media...

Page 86: ...82 Index Sensor Position 9 58 Status Monitor 15 Swift Publisher 48 Reflective 6 11 Roll Arm 8 Roll Guide 8 Roll Specifications 4 6 Roll Stop 8 TOF 9 32 58 Using BarTender 22 Wireless 71...

Page 87: ...P N 511431 201019...

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