Pratica Copa Express, Installation And Operation Manual

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WARRANTY TERM
TERMS AND DETAILING
a) Our products are warrantied for twelve 12 months for parts and labor, and
twenty-four months for the all heating element parts; from the date the
product is installed. If, for any reason, there is no record of the installation date
nor the purchase invoice is not found, the date of manufacture of the
equipment contained on the indicative label will be considered the date of
beginning of the applicability of this guarantee.
b) If new visits are needed to complete the delivery/installation of the product
due to the lack of adequate, electrical, or exhaust related conditions, the costs
of such visits shall be the customer's responsibility.
c) For the appliance's installation, the customer must provide all conditions
required (208v/240v single phase) in the installation blueprint. The customer
will also be responsible for transporting the equipment to the installation site.
d) The warranty only covers manufacturing and component failures,
damages caused by lack of heeding label warnings on the product will not be
covered.
e) The warranty will cover adjustments and replacement of defective parts. It
is the responsibility of the authorized service technician to return the
defective parts to Pratica Inc. for analysis when requested by the
Manufacturer.
f) Warranty service calls will not justify the extent of the warranty, returns or
exchanges of the equipment, or any other type of claim.
WARRANTY EXCLUSIONS
a) The customer should thoroughly inspect the equipment upon delivery and
contact the carrier in case of shipping damage arising from transport.
b) Prática will not respond for any issues arising for electrical building
irregularities, or a lack of abiding to the local electrical code.
c) Use or installation not in accordance with the Installation and Operation
Manual accompanying the product.
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