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R0003pr-0720
IMPORTANT!
If you experience a problem with your vehicle, fi rst check the Problems and Solutions Guide below. If you still experience a problem, please contact
Consumer Relations.
PROBLEM
POSSIBLE CAUSE
SOLUTION
Vehicle does not run
Undercharged battery
Charge the battery. A new battery should have been charged
for at least 18 hours before using the vehicle for the fi rst time.
After fi rst-time use, recharge the battery for at least 14 hours
after each use. Never charge the battery longer than 30 hours.
Check all connectors. Make sure the charger connector is plugged
into the battery, and that the charger is plugged into the wall.
Make sure power fl ow to the wall outlet is “ON”.
Charger is not working
There is no sure way to tell if your charger is working unless you
have a volt meter. If you suspect there is a problem with your
charger, contact Consumer Relation.
Tripped thermal fuse
The built-in thermal fuse may “trip” and shut down operation of
the vehicle if the vehicle is overloaded or the driving conditions
too severe. Once a fuse has “tripped”, remove your foot from the
pedal and wait approximately 25 seconds before operating the
vehicle again. To avoid repeated automatic shutdowns, do not
overload the vehicle by exceeding the 59 kg (130 lbs) maximum
weight capacity or by towing anything behind the vehicle. Do not
drive up hills or run into fi xed objects, which can cause the wheels
to stop spinning while power is still being supplied to the motors.
If a thermal fuse continually trips, contact Consumer Relations.
Loose wire or loose connectors
Check all wires and connectors. Make sure the motor harness
connector is plugged into the battery, and that there are no loose
wires around the motors.
Dead battery
If your battery is old or if you have not followed Battery Care
instructions, your battery may be dead. If you are unsure whether
or not the battery is dead, contact Consumer Relations.
Electrical switch damage
The electrical switches can become corroded due to exposure to
water or moisture, or can jam due to loose dirt, sand or gravel.
Contact Consumer Relations.
Motor damage
Contact Consumer Relations.
Vehicle was running but
suddenly stopped
Loose wire or loose connectors
Check all wires and connectors. Make sure the motor harness
connector is plugged into the battery, and that there are no loose
wires around the motors.
Tripped thermal fuse
The built-in thermal fuse may "trip" and shut down operation of
the vehicle if the vehicle is overloaded or the driving conditions
too severe. Once a fuse has “tripped”, remove your foot from the
pedal and wait approximately 25 seconds before operating the
vehicle again. To avoid repeated automatic shutdowns, do not
overload the vehicle by exceeding the 59 kg (130 lbs) maximum
weight capacity or by towing anything behind the vehicle. Do not
drive up hills or run into fi xed objects, which can cause the wheels
to stop spinning while power is still being supplied to the motors.
If a thermal fuse continually trips, contact Consumer Relations.
PROBLEMS AND SOLUTIONS
