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On site service support including parts and labour for 12 months from date of installation.
After the initial 12 months, a guarantee will apply for a further 9 years for the stainless steel
inner vessel only. During this 9 year period, in the event of a cylinder leak, a replacement
product will be issued provided that the replacement is carried out by one of our heateam
engineers, for which reasonable labour charges will apply.
The guarantee is valid provided that:
•
It has been correctly installed as per the instructions contained in the instruction
manual and all relevant Codes of Practice and Regulations in force at the time of
installation.
•
The Benchmark Checklist has been completed upon commissioning and the
Benchmark Service Record is completed for each service.
•
It has not been modified in any way, other than by POTTERTON GOLD.
•
It has not been frost damaged.
•
It has only been used for the storage of potable water.
•
It has not been tampered with or been subjected to misuse or neglect.
The fault is not scale related.
•
•
Within 60 days of installation the user completes and returns the certificate supplied
along with the proof of purchase to register the product.
•
It has been installed in the United Kingdom.
•
The fault is not caused by high chloride levels in the water supply or incorrect
disinfection methods.
Evidence of purchase and date of supply may be required. The guarantee is transferable.
This guarantee does not affect your statutory rights.
GUARANTEE