POSBank BLUO D25 User Manual Download Page 131

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131

6. Troubleshooting

(1) Network Issues

Symptom

Corrective Procedure

Cannot access LAN

▪

Check if hub or switch is working correctly

▪

Check RJ45 cable connection

▪

Check if LAN LEDs are on/off

▪

Reinstall LAN card

▪

Replace motherboard

(2) MSR Issues

Symptom

Corrective Procedure

MSR does not respond

▪

Check MSR reader cable connection

▪

Check motherboard and LCD cable connection

▪

Check MSR board cable connection

(3) USB Issues

Symptom

Corrective Procedure

USB port doesn’t work

▪

Check Windows device manager for device recognition

▪

Check USB device status and connection

▪

Erase and re-install USB driver

▪

Change USB device

(4) LCD Issues

Symptom

Corrective Procedure

LCD backlight doesn’t work

▪

Check LCD cable connection

▪

Check inverter cable connection

▪

Replace inverter cable

▪

Change LCD panel

Summary of Contents for BLUO D25

Page 1: ...Point of sale system BLUO D25 Use r manual BLUO_D25_UM_eng_PBUM_E Rev002 140926...

Page 2: ...EPARATING HDD MODULE 32 3 SEPARATING MOTHER BOARD SUB PCB MODULE 36 4 SEPARATING ADAPTER MODULE 40 5 SEPARATING STAND BACK 42 3 INSTALLATION OF OPTION DEVICE 44 1 INSTALLATION CDP MODULE OPTION 44 2 I...

Page 3: ...manual Revision History Changes to the BLUO D25 Use r manual are listed below Rev No Revision History Date author BLUO_D25_UM_eng_PBUM_ Rev001 140221 D25 2014 07 18 BLUO_D25_UM_eng_PBUM_ Rev002 140926...

Page 4: ...9pin LAN Realtek RTL 8111E Ethernet Controller Audio Realtek ALC 892 Line out Mic in Display port VGA x 1 port Options MSR Comply with ISO 7811 Support 1 2 3 track Speaker 2 x 0 8W Stereo Side USB 4...

Page 5: ...5 Specification Outside size...

Page 6: ...for technically qualified personnel It is not intended for general audiences Document Organization The chapters in this Product User s manual are arranged as follows 1 product package contents 2 syst...

Page 7: ...FCC rules Operation is subject to the following two conditions 1 This device may not cause harmful interference 2 This device must accept any interference received including interference that may caus...

Page 8: ...ed to the manufacturer Neither this manual nor any of the material contained herein may be reproduced without express written consent of the author BLUO D25 and POSBANK are trademarks of POSBANK Co Lt...

Page 9: ...ished replacement parts free of charge with one way shipping costs borne by the seller The customer shall however be responsible for the return delivery costs The 2nd year also includes free of charge...

Page 10: ...ous damage to the product 7 Slots and openings in the cabinet and the back or bottom are provided for ventilation to ensure reliable operation of the product and to protect it from overheating These o...

Page 11: ...formance and reduced life cycle 5 Do not interfere with or obstruct metal components inside product Doing so may cause the risk of fire or electric shock 6 Do not pull on power cable or peripheral dev...

Page 12: ...mitting equipment such as heaters motors fluorescent lights TVs etc as it may cause interruption or interference with normal operation Installation location For optimal performance the product should...

Page 13: ...e to shocks or vibration 7 Install product away from sewing machines welding equipment electric stoves audio equipment and other high frequency generating equipment 8 Installation and use in close pro...

Page 14: ...nal main unit power cable user manual and driver CD are included in the package If any items are missing or damaged please contact your dealer for assistance All user manuals and drivers are available...

Page 15: ...15 Optional Devices 2nd LCD monitor 12 1 Optional Devices 2nd LCD monitor 10...

Page 16: ...1 Remove protective film from touch screen to prevent possible operating difficulties 2 Attach all optional parts before setting up the main POS unit 3 Product Outline Each part of product may differ...

Page 17: ...nents on this side of the system Front view 1 LCD MONITOR Touch panel display 2 LAN LED 3 Storage Default HDD LED 4 Power LED 5 Magnetic stripe reader MSR Option 6 Smart card reader SCR Option 7 Dalla...

Page 18: ...18 Side view 1 I O port cover 2 Storage Default HDD 3 Customer display Option 4 USB port Option 1 4 2 3...

Page 19: ...19 5 I O port Details I O ports may differ according to product model or options I O view 1 Raise the I O COVER 1 I O view 1...

Page 20: ...20 Standard I O port...

Page 21: ...21 6 Setting up Keyboard Mouse Connection Connecting the keyboard to the PS 2 port on the bottom panel or connecting the USB type keyboard and mouse to the USB port on the bottom panel...

Page 22: ...evices optional devices are only functional with specific driver software installed If multiple USB devices are used together this may result in abnormal functionality Using a USB hub with external ad...

Page 23: ...When connected properly the LAN LED light will be switched on Through a network hub Refer to the table below for the LAN port LED indications LINK ACT LED SPEED LED Status Description Status Descripti...

Page 24: ...n connection Audio Out port lime This port connects a headphone or a speaker In4 channel 6 channel and 8 channel configuration the function of this port becomes Front Speaker Out Microphone port pink...

Page 25: ...25 10 Setting up Printer Connection Connect printer cable to either Serial USB port as required...

Page 26: ...r Cable Connection The BLUO D25 POS system is equipped with a 12V 5A power adapter Connect the cable to the DC IN port on system IO panel CAUTION Do not pull on the adapter cable Disconnect cable with...

Page 27: ...12 Switching On POS 1 Press POWER button on the POS unit POWER LED will light up The power switch is located right hand side of the main body under the display unit 2 Confirm that Windows loads correc...

Page 28: ...ability we recommend closing Windows from the O S Please make sure that you have closed all applications before closing Windows 1 Click Start and select Turn off Computer 2 Click Shut Down to close Wi...

Page 29: ...r will automatically install by clicking SETUP EXE in your driver CD If you require any help with installing or using our OPOS system please contact our customer service center Folder of contents of P...

Page 30: ...ning main unit or installing optional devices LCD Monitor module Step1 Please lift up the I Ocover Step2 Remove the adapter cable Disconnect cap from base ofUnit Caution Power must be disconnected bef...

Page 31: ...31 LCD monitor module Step4 Lift up the LCD monitor module and detach from the Stand...

Page 32: ...lling optional devices HDDModule Step1 Please lift up the I Ocover Step2 Remove the adapter cable Disconnect cap from base ofUnit Caution Power must be disconnected before replacing HDD Before replace...

Page 33: ...33 HDDModule Step4 See printed image for details Zoom in Check an arrow sign...

Page 34: ...34 HDDModule Step5 Lift up the HDD HDDTray Step6 Open four Tray hinges carefully in opposite directions as in image Step7 HDD will be separated smoothly Push...

Page 35: ...35 HDDModule Step8 Assemble HDD bottom to join Tray bottom Caution Power must be disconnected before replacing HDD Before replace the device remove static electricity of technician...

Page 36: ...r installing optional devices Mother boardModule SUB PCB Step1 Please lift up the I Ocover Step2 Remove the adapter cable Disconnect cap from base ofUnit Caution Power must be disconnected before repl...

Page 37: ...37 Mother boardModule SUB PCB Step4 Turn two hand screws Step5 Lift up the LCD monitor module and detach from the Stand...

Page 38: ...38 Mother boardModule SUB PCB Step6 Remove the two screw and Disassembly Rear case Step7 Turn two hand screws and remove Main bracket...

Page 39: ...9 Mother boardModule SUB PCB Step8 Turn screws and replace Mother board Step9 Turn screws and replace SUB PCB Step10 Reassemble a unit using the Reverse procedure of step 1 7 above Mother board SUB PC...

Page 40: ...l devices Adapter module Step1 Please lift up the I Ocover Caution Power must be disconnected before replacing HDD Before replace the device remove static electricity of technician Step2 Remove the ad...

Page 41: ...41 Adapter module Step4 Turn hand screws and remove Adapter bracket Step5 Replace the Adapter Adapter Adapter bracket...

Page 42: ...Stand back Warning Completely remove power cable when opening main unit or installing optional devices Stand back Step1 Press upper side of Stand as in image Step2 Pull up the hook on bottom of the ba...

Page 43: ...43 Stand back Step 3 Disassemble Stand back by pulling down to outward Caution Remove AC cable before disassembling Stand back...

Page 44: ...ening main unit or installing optional devices CDP Option Step1 Please lift up the I Ocover Step2 Remove the adapter cable Disconnect cap from base ofUnit Caution Power must be disconnected before rep...

Page 45: ...45 CDP Option Step4 Assemble the CDP with the Hinge of the body Step5 Fasten 3 screws to fix the CDP Step6 Put holes in the sample place RJ11 Port...

Page 46: ...46 CDP Option Step7 Reassemble a unit using the Reverse procedure of step 1 3 above...

Page 47: ...g optional devices 2nd display 10inch 12 1inch Display Option Step1 Please lift up the I Ocover Step2 Remove the adapter cable Disconnect cap from base ofUnit Caution Power must be disconnected before...

Page 48: ...48 2nd display 10inch 12 1inch Display Option Step4 Assemble the 2 nd display with the Hinge of the body Step5 Fasten 3 screws to fix the 2 nd display Step6 Put holes in the sample place RJ11 VGA Port...

Page 49: ...49 2nd display 10inch 12 1inch Display Option Step7 Reassemble a unit using the Reverse procedure of step 1 3 above...

Page 50: ...on MSR module Option Warning Completely remove power cable when opening main unit or installing optional devices MSR Option Step 1 Lift up the I O Cover Step2 Assemble 2 hand screws from Side using ha...

Page 51: ...51 MSR Option Step3 Assemble the MSR Step4 I O part put holes in the sample place RJ45 PORT...

Page 52: ...on the toolbar Position SUPPORT Firmware and Drivers Step7 Search the MSR at search engine Step8 Download the MSR mapper file file name POS Peripherals MSR Utility _Magnetic Stripe Reader MSR Utility...

Page 53: ...53 Step10 Click NEXT Step11 After the installation is complete Select Device to Make sure that the choice is normally a FW update...

Page 54: ...54 Check MSR Module type C type Do MSR DO not SCR I button Interface Only USB D type Do MSR DO not SCR I button Interface USB Serial E type Do MSR SCR I button Do not X Interface USB Serial...

Page 55: ...Button module Option Warning Completely remove power cable when opening main unit or installing optional devices MSR SCR I Button Option Step 1 Lift up the I O Cover Step2 Assemble 2 hand screws from...

Page 56: ...56 MSR SCR I Button Option Step3 Assemble the MSR SCR I BUTTON Step4 I O part put holes in the sample place RJ45 PORT...

Page 57: ...on the toolbar Position SUPPORT Firmware and Drivers Step7 Search the MSR at search engine Step8 Download the MSR mapper file file name POS Peripherals MSR Utility _Magnetic Stripe Reader MSR Utility...

Page 58: ...58 Step10 Click NEXT Step11 After the installation is complete Select Device to Make sure that the choice is normally a FW update...

Page 59: ...59 Change the SCR I BUTTON Module Step1 Separate the SCR I BUTTON from MSR module Step2 Turn screws and change the SCR module and I button SCR I button CABLE...

Page 60: ...nit or installing optional devices Speaker Option Step1 Please lift up the I Ocover Step2 Remove the adapter cable Disconnect cap from base ofUnit Caution Power must be disconnected before replacing H...

Page 61: ...61 Speaker Option Step4 Turn two hand screws Step5 Lift up the LCD monitor module and detach from the Stand...

Page 62: ...62 Speaker Option Step6 Remove the two screws and disassembly Rear cover Step7 Turn two hand screws and remove Main bracket...

Page 63: ...63 Speaker Option Step8 Assemble 2 Speakers to inner Side of body by screw Step9 Connect each Speaker to Speaker cable Step10 Reassemble a unit using the Reverse procedure of step 1 7 above...

Page 64: ...it or installing optional devices LPT Option Step1 Please lift up the I Ocover Step2 Remove the adapter cable Disconnect cap from base ofUnit Caution Power must be disconnected before replacing HDD Be...

Page 65: ...65 LPT Option Step4 Turn two hand screws Step5 Lift up the LCD monitor module and detach from the Stand...

Page 66: ...66 LPT Option Step6 Remove the two screw and Disassembly Rear case Step7 Turn two hand screws and remove Main bracket...

Page 67: ...67 LPT Option Step8 Remove the LPT dummy from I O bracket Step9 Assemble the LPT with the I O bracket LPT dummy...

Page 68: ...68 LPT Option Step10 Reassemble a unit using the Reverse procedure of stpe1 5 above...

Page 69: ...it or installing optional devices USB PCB Option Step1 Please lift up the I Ocover Step2 Remove the adapter cable Disconnect cap from base ofUnit Caution Power must be disconnected before replacing HD...

Page 70: ...70 USB PCB Option Step4 Turn two hand screws Step5 Lift up the LCD monitor module and detach from the Stand...

Page 71: ...71 USB PCB Option Step6 Remove the two screw and Disassembly Rear case Step7 Turn two hand screws and remove Main bracket...

Page 72: ...72 USB PCB Option Step8 Use cutter and ripper to remove USB dummy ZOOM IN...

Page 73: ...73 USB PCB Option Step9 Mother board put holes in the Sample place as show above Step10 Reassemble a unit using the Reverse procedure of stpe1 5 above...

Page 74: ...it or installing optional devices RAM option Step1 Please lift up the I Ocover Step2 Remove the adapter cable Disconnect cap from base ofUnit Caution Power must be disconnected before replacing HDD Be...

Page 75: ...75 RAM option Step4 Turn two hand screws Step5 Lift up the monitor module and detach from the Stand...

Page 76: ...76 RAM option Step6 Remove the two screw and Disassembly Rear case Step7 Turn two hand screws and remove Main bracket...

Page 77: ...77 RAM option Step8 Place Mother board as in image Stetp9 Install the Memory ZOOM IN...

Page 78: ...78 RAM option Step10 Assemble the SODIMM from the socket Retaining clip DDR SODIMM notch...

Page 79: ...79 RAM option Step11 Reassemble a unit using the Reverse procedure of stpe1 5 above...

Page 80: ...it or installing optional devices 2nd storage HDD Option Step1 Please lift up the I Ocover Step2 Remove the adapter cable Disconnect cap from base ofUnit Caution Power must be disconnected before repl...

Page 81: ...81 2nd storage HDD Option Step4 Turn two hand screws Step5 Lift up the LCD monitor module and detach from the Stand...

Page 82: ...82 2nd storage HDD Option Step6 Remove the two screw and Disassembly Rear case Step7 Turn two hand screws and remove Main bracket...

Page 83: ...83 2nd storage HDD Option Step8 Assemble 4 screw from HDD bracket as show above ZOOM IN 1 2...

Page 84: ...84 2nd storage HDD Option Step9 Turn two screws and Assemble HDD bracket Step10 Connect each Data cable and Power cable ZOOM 1 ZOOM 2...

Page 85: ...85 2nd storage HDD Option Step11 Reassemble a unit using the Reverse procedure of stpe1 5 above...

Page 86: ...it or installing optional devices Smart battery Option Step1 Please lift up the I Ocover Step2 Remove the adapter cable Disconnect cap from base ofUnit Caution Power must be disconnected before replac...

Page 87: ...87 Smart battery Option Step4 Turn two hand screws Step5 Lift up the LCD monitor module and detach from the Stand...

Page 88: ...88 Smart battery Option Step6 Remove the two screw and Disassembly Rear case Step7 Turn two hand screws and remove Main bracket...

Page 89: ...p8 Push and sliding the smart battery module Step9 Turn two screws and assemble the Smart battery module Step10 holes in the sample place Image reference and connect smart battery board Smart battery...

Page 90: ...ry Option Step11 Connect cable to other sub smart battery board Step12 Reassemble Mother board reverse procedure of Step1 7 Step13 Reassemble a unit using the Reverse procedure of stpe1 5 above Smart...

Page 91: ...nit or installing optional devices Cash drawer Option Step1 Please lift up the I Ocover Step2 Remove the adapter cable Disconnect cap from base ofUnit Caution Power must be disconnected before replaci...

Page 92: ...92 Cash drawer Option Step4 Turn two hand screws Step5 Lift up the LCDmonitor module and detach from the Stand...

Page 93: ...93 Cash drawer Option Step6 Remove the two screw and Disassembly Rear case Step7 Turn two hand screws and remove Main bracket...

Page 94: ...94 Cash drawer Option Step8 Use cutter or ripper to remove Io bracket blanking ZOOM IN...

Page 95: ...95 Cash drawer Option Step9 Assemble a hexa bolt and fasten Screw to cash drawer ZOOM IN...

Page 96: ...96 Cash drawer Option Step10 Assemble cable to Mini PCI Board Step11 Insert Mini PCI Board and fasten two screws...

Page 97: ...97 Cash drawer Option ZOOM IN No1 Cash drawer to Mini PCI No2 Mini PCI to Mother board COM5 Cash drawer MINI PCI 2 1...

Page 98: ...g components use a grounded wrist strap or touch a safely grounded object or a metal object such as the power supply case to avoid damaging them due to static electricity 3 Hold components by the edge...

Page 99: ...99 2 Motherboard Layout This includes description of the jumpers and connectors on the motherboard Motherboard view...

Page 100: ...r Main Cable 9 Resistive 5 wire touch 10 USB Touch Select 11 Mini PCI E 12 COM5 13 Parallel 14 LVDS Inverter 15 Inverter DDC Select 16 Speaker L 17 Speaker R 18 Inverter 19 12V 5V Select for 2 nd Disp...

Page 101: ...FF the computer and unplug the power cord 2 Remove the onboard battery 3 Move the jumper cap from pins 1 2 default to pins 2 3 Keep the cap on pins 2 3 for about 5 10 second them move the cap back to...

Page 102: ...102 2 COM1 COM2 RI 5V 12V Select JCOMPWR1 JCOMPWR2 3 LVDS Backlight control mode JLVDS_P1 3 4 R1 Default 1 2 5V 1 2 12V 1 2 1 None PWM Mode PWMMode Default 1...

Page 103: ...103 4 LVDS Backlight power selection JLVDS_P3 5 VGA2 power selection CRT_SEL 1 3 3V 5V Default 1 1 5V 12V Default 1...

Page 104: ...104 6 OnboardTouch function Enable Disable selection USB_SEL 1 Disable Enable Default 1...

Page 105: ...es the Setup utility When you start up the computer the system provides you with the opportunity to run this program Press Del during the Power On Self Test POST to enter the Setup utility otherwise P...

Page 106: ...eturn to the main menu from a sub menu or prompts you to quit the setup program Move to the item in the left or right hand Move to previous or next item Enter Brings up a selection menu for the highli...

Page 107: ...u appears Use the legend keys to enter values and move from field to field within a sub menu as you would within a menu Use the Esc key to return to the main menu Take some time to familiarize yoursel...

Page 108: ...screen appears The BIOS menu screen displays the items that allow you to make changes to the system configuration To access the menu items press the up down right left arrow key on the keyboard until...

Page 109: ...em specifications The BIOS automatically detects the items in this menu Use this menu for basic system configurations such as time date etc 1 System Language English 2 System Time The time format is H...

Page 110: ...s in the left frame of the screen such as Chipset configuration to go to the sub menu for that item You can display an Advanced BIOS Setup option by highlighting it using the Arrow keys All Advanced B...

Page 111: ...111 2 4 Launch PXE 0Prom Disable Configuration options Disabled Enabled...

Page 112: ...d Wake on LAN control Disabled Enable Disable WOL function Wake on Ring control Disabled Enable Disable Wake on Ring function PS2 KB MS PME control Disabled PS2 keyboard Mouse PME Control any key or c...

Page 113: ...Disable for other OS OS not optimized for Hyper ThreadingTechnology Execute Disable Bit Enabled XD can prevent certain classes of malicious buffer overflow attacks when combine with a supporting OS Wi...

Page 114: ...ion IDE Devices configuration SATA Controller Enable SATA ports 1 2 Device names if Present and Enable Configuration SATA as AHCI Select a configuration for SATA controller SATA Port 1 2 Enable SATA p...

Page 115: ...cy USB support AUTO option disable legacy support if no USB device are connected DISABLE option will keep USB device available only for EFI applications EHCI Hand off Enable This is a workaround for O...

Page 116: ...COM1 Serial Port 2 configuration Set parameters of serial port 2 COM2 Parallel Port configuration Set parameters of parallel port Serial Port 3 configuration Set parameters of serial port 3 COM3 Seri...

Page 117: ...meters of serial port 6 COM6 AC Power Loss state Always OFF Set the state after power loss Watch Dog count Mode Second s Mode Select watch Dog count mode Watch DogTime outValue Timer will start to cou...

Page 118: ...118 2 10 Hardware Monitor Smart Fan Mode configuration Smart Fan Mode select...

Page 119: ...119 System smart fan mode Disable System smart Fan mode select CPU smart fan mode Disable System smart Fan mode select...

Page 120: ...120 2 11 Chipset...

Page 121: ...121 2 12 Host Bridge Host bridge parameters Memory Frequency and Timing Display memory Frequency andTiming settings...

Page 122: ...122 2 13 Boot Display Configuration...

Page 123: ...123 2 14 LCD Panel type VBIOS Default Select LCD Panel used by internal Graphics Device by Select the appropriate setup item...

Page 124: ...124 Color depth 24Bits Select color Depth for LVDS...

Page 125: ...125 2 15 South Bridge parameters Into South Bridge Subdiredtory...

Page 126: ...Devices Set parameters of INTEL IO controller Hub TPT devices PCI Express Root port 4 Set parameters of PCI Express Root port 4 settings Onboard LAN controller Enabled Enable or Disable onboard LAN co...

Page 127: ...127 2 16 Boot...

Page 128: ...128 2 17 Security Administrator password Set administrator password User password Set User password...

Page 129: ...scard changes and Exit Exit system setup without saving any changes Save changes and Reset Reset teh system after saving the changes Discard changes and Reset Reset system setup without saving any cha...

Page 130: ...any of the setup options Restore Defaults Restore Load Default values for all the setup options Save as User Defaults Save the changes done so far as User Defaults Restore User Defaults Restore the Us...

Page 131: ...ond Check MSR reader cable connection Check motherboard and LCD cable connection Check MSR board cable connection 3 USB Issues Symptom Corrective Procedure USB port doesn t work CheckWindows device ma...

Page 132: ...es off abruptly and system does not load Check A C cable connection Check motherboard power connection Check CPU settings status Check DRAM settings Check power button cable connection Change power ad...

Page 133: ...2 Disconnect all cables from the POS main unit before attempting reparation 3 Keep all components in the static proof packaging provided until ready for installation 4 If the device still is not func...

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