Product Support
Pliant offers technical support via phone and email from 07:00 to 19:00 Central Time (UTC−06:00),
seven days per week.
1.844.475.4268 or +1.334.321.1160
Visit www.plianttechnologies.com for product support, documentation, and live chat for help. (Live chat
available 08:00 to 17:00 Central Time (UTC−06:00), Monday–Friday.)
Returning Equipment for Repair or Maintenance
All questions and/or requests for a Return Authorization Number should be directed to the Customer
Service department ([email protected]). Do not return any equipment directly
to the factory without first obtaining a Return Material Authorization (RMA) Number. Obtaining a Return
Material Authorization Number will ensure that your equipment is handled promptly.
All shipments of Pliant products should be made via UPS, or the best available shipper, prepaid and
insured. The equipment should be shipped in the original packing carton; if that is not available, use any
suitable container that is rigid and of adequate size to surround the equipment with at least four inches of
shock-absorbing material. All shipments should be sent to the following address and must include a
Return Material Authorization Number:
Pliant Technologies Customer Service Department
Attn: Return Material Authorization #
205 Technology Parkway
Auburn, AL 36830-0500
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