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Pliant CREWCOM CB2, Operating Manual

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Firmware Updater Application 

Pliant created the Firmware Updater Application, a companion desktop software for PC, to optimize the

process of updating CB2 system device firmware (CB2 BaseStations and CRP-12 Radio Packs).

Additionally, this application allows users to update the firmware on Pliant 6+6 Drop-In Radio Pack and

Battery Chargers (when applicable).

The Firmware Updater Application functions from a set of one-click navigation tabs and panes. The

menu bars located on the top of the screen and the Internet Access status indicator in the lower right

corner are static and remain available while the application is open. The large display in the center of the

application screen varies depending on which tab is selected by the user. The image below provides an

overview of the basic menus and indicators found throughout CrewWare.

Figure 8

Functional Areas of CrewWare Program

Product Overview - 22

Summary of Contents for CREWCOM CB2

Page 1: ...CB2 System OPERATING MANUAL ...

Page 2: ... ii ...

Page 3: ... 1160 Toll Free 1 844 475 4268 or 1 844 4PLIANT Fax 1 334 321 1162 Copyright 2020 Pliant Technologies LLC All rights reserved The Pliant CrewCom and CrewNet word marks and the Pliant P logo are trademarks of Pliant Technologies LLC Any and all other trademark references within this document are property of their respective owners While Pliant makes every attempt to maintain the accuracy of the inf...

Page 4: ...n 6 What s included with the CB2 BaseStation 7 What s included with the RP 12 Radio Pack 8 Firmware Release Notes 9 System Overview 10 Firmware Updater Application 10 Product Overview 11 CB2 BaseStation 12 CB2 BaseStation Front 12 CB2 BaseStation Rear 13 BaseStation Display 15 BaseStation Menu 16 Radio Pack 17 Radio Pack Top 17 Radio Pack Rear 19 Radio Pack Batteries 20 Firmware Updater Applicatio...

Page 5: ... Packs 35 Pairing Process 35 Sync Best Practices and Considerations 36 Firmware Updater Application Setup and Installation 38 Install the Application 38 Adding and Removing Firmware Packages 39 Update Firmware 40 Operation 44 BaseStation LEDs 46 BaseStation Settings Menu 47 Adjusting LCD Display Settings 47 System Configuration Menu 49 Adjusting Radio Settings 49 Adjusting Sync Settings 51 Deletin...

Page 6: ...n 69 Sidetone 69 Local Headset 70 Selecting the Local Headset Channel 70 Changing the Local Headset Mic Gain 70 Selecting the Local Headset Mic Type 70 Adjusting the Local Headset Sidetone 70 Using the Local Headset 71 Local Headset Pinout and Wiring 71 Lock the BaseStation Front Panel 72 Radio Pack LEDs 73 Link Quality 74 Call 75 Set Up Call 75 Restore Factory Defaults 76 Product Specifications 7...

Page 7: ...nance 85 System Maintenance and Storage 86 System Maintenance and Storage 87 Cleaning 87 Temperature and Humidity 87 License and Compliance Information 88 License Information 89 BaseStation License 89 Radio Pack License 92 Warranty Information 95 Warranty Information 96 Limited Warranty 96 Parts Limited Warranty 97 Table of Contents vii ...

Page 8: ... INFORMATION This chapter consists of the following sections System Safety Information 2 Safe Operation Recommendations 2 Safe Installation Recommendations 3 Power Information 4 CHAPTER 1 Safety Information 1 ...

Page 9: ...ommendations l Install and operate in accordance with manufacturer s instructions l Do not submerge the units in water l Do not set food water or other beverage containers on or near the units l Do not place units in areas where they will be exposed to weather l Plug the CB2 BaseStation s supplied 14VDC external power supply directly into an AC power inlet Avoid using extension cords to power unit...

Page 10: ...vice is also required if debris or other objects have fallen into a unit or if it has been dropped l This equipment is not suitable for use in locations where children are likely to be present Safe Installation Recommendations l Elevated Operating Ambient Temperature If the BaseStation is installed in a closed or multi unit rack assembly the operating ambient temperature of the rack environment ma...

Page 11: ...et l The cord to connect the BaseStation power supply to the mains supply must conform to the following specifications o The mains power cord shall have an IEC C13 connector at one end and a mains power plug at the opposite end o An IEC C13 plug has three pins The center pin carries the earth ground The remaining two pins carry neutral and live circuits o The conductors of the mains cords shall ha...

Page 12: ...es recommends keeping a Class D fire extinguisher available when charging lithium polymer batteries The chemicals inside lithium polymer batteries are highly flammable l Do not allow batteries to overheat reach temperatures of above140 degrees Fahrenheit 60 degrees Celsius l Batteries that appear swollen deformed or damaged or that do not fit properly should never be used Properly dispose of any b...

Page 13: ...er consists of the following sections What s included with the CB2 BaseStation 7 What s included with the RP 12 Radio Pack 8 Firmware Release Notes 9 System Overview 10 Firmware Updater Application 10 CHAPTER 2 Introduction 6 ...

Page 14: ...sh Drive that includes product documentation l Warranty Extension Registration Card Note A one year product warranty is standard with CrewCom products Follow the product registration instructions on the Warranty Extension Registration Card and visit Pliant s Product Registration Page to extend your product warranty to two years at no charge See Warranty Information on page 96 Introduction 7 ...

Page 15: ...hargeable Battery l Multi Blade Worldwide Battery Charger Power Supply l USB A to Micro B Cable l Radio Pack Product Overview Guide Additional Items Required In addition to your Radio Pack a compatible headset is required to complete your CrewCom System sold separately Introduction 8 ...

Page 16: ...Firmware Release Notes Download the latest CB2 System firmware release notes and firmware release from the Pliant Technologies downloads page Introduction 9 ...

Page 17: ...s intercom while also providing external connections to common established wired intercom systems As a system together with the Radio Packs the BaseStation provides up to two communication channels Devices are available in 900 MHz and 2 4 GHz ISM bands l Radio Pack on page 17 RP The portable wireless communication device connecting individual CrewCom users to the CrewCom system Each RP provides fu...

Page 18: ...tation 12 CB2 BaseStation Front 12 CB2 BaseStation Rear 13 BaseStation Display 15 BaseStation Menu 16 Radio Pack 17 Radio Pack Top 17 Radio Pack Rear 19 Radio Pack Batteries 20 Firmware Updater Application 22 Firmware Updater Application Menu 26 CHAPTER 3 Product Overview 11 ...

Page 19: ...on The Talk button enables or disables the microphone for the local headset A white TALK LED will illuminate when the mic is enabled This button has an intelligent latching function one short press will latch the talk on however pressing and holding the talk button will cause the button to act as a momentary switch See Local Headset on page 70 C Local Volume Channel Knob Turning the knob adjusts t...

Page 20: ...rols l Up Moves the cursor or marker up on screen makes adjustments in edit mode l Down Moves the cursor or marker down on screen makes adjustments in edit mode l Left Moves the cursor or level setting to the left on screen l Right Moves the cursor or level setting to the right on screen l Enter Center Selects the current cursor position or saves the current setting adjustment H USB Micro B For co...

Page 21: ... for the 2 Wire port to work See 2 Wire Intercom Connectivity on page 56 E 4 WIRE Intercom Port x 2 The RJ 45 4 Wire Intercom ports A and B interface with 4 Wire intercom systems and devices This is an audio only port and does not support data transfer The connector is balanced and transformer isolated These connections do not use standard CAT 5e cables The cables used must be wired per the CrewCo...

Page 22: ...aseStation The Aux OUT connector is a 1 4 in 6 35 mm Tip Ring Sleeve jack The Aux OUT connector is balanced and transformer isolated Nominal line level is 5 dBu See Wired Settings Menu on page 52 BaseStation Display Home Operating Screen Serves as the primary operating screen and displays the status of the BaseStation s connected Radio Packs Figure 3 BaseStation Primary Operating Screen Note The L...

Page 23: ...BaseStation Menu The following menu tree displays the BaseStation s primary menu options and settings Figure 4 BaseStation Menu Product Overview 16 ...

Page 24: ...crophone for the selected channel Talk buttons can be set from the CB2 BaseStation s menu to function with a Latch or a Momentary press In addition CrewCom uses an intelligent latching method for talk buttons When set to Latch one short press will latch the talk on however pressing and holding the talk button will cause the button to act as a momentary switch Channel Selection Button The channel s...

Page 25: ... menu button When both menu buttons are depressed for three seconds the menu mode is enabled l Change RP s channel setting by pressing and holding the menu button AND while holding press the channel button to cycle through setting options A or B A only or B only The channel button LEDs will illuminate to indicate the active option Once the desired option is displayed release the menu button to sel...

Page 26: ... Pack wearing via belt or lanyard Battery Compartment Door Secures and protects the Radio Pack s Lithium Polymer battery or 3 AA batteries When the Battery Door Release is pressed the battery door will release and detach from the Radio Pack Battery Door Magnetic Latch Secures the Radio Pack s battery compartment door Product Overview 19 ...

Page 27: ...ale XLR Headset Connector Headset connector is a 4 PIN male XLR connection A compatible headset must be provided by the user See the SmartBoom PRO and SmartBoom LITE data sheets for the pin wiring information for Pliant s SmartBoom headsets Headset Connection Wiring XLR Pin Description Pin 1 Mic Pin 2 Mic Pin 3 Speaker Pin 4 Speaker Figure 7 4 Pin Male XLR Pin Out Radio Pack Batteries Radio Packs ...

Page 28: ...ng battery time indicators only reflect battery life for lithium polymer batteries therefore those indicators will not be used when AA batteries are in use In cold weather AA batteries do not release their stored energy completely so the result is a dramatic reduction in operation time It would not be uncommon to have an AA battery only last 50 of its original life when used in very cold situation...

Page 29: ...able The Firmware Updater Application functions from a set of one click navigation tabs and panes The menu bars located on the top of the screen and the Internet Access status indicator in the lower right corner are static and remain available while the application is open The large display in the center of the application screen varies depending on which tab is selected by the user The image belo...

Page 30: ... C Firmware Package Selector Located at the top of the selected tab and will allow selection of a compatible firmware package to load to either CB2 System Devices or Battery Chargers CB2 System firmware is not compatible with CrewCom 6 6 Drop In Radio Pack and Battery chargers Firmware package selection is limited to only those packages that have been installed with the application or imported sep...

Page 31: ...can for Devices button This tile displays the current status of device s firmware update and provides interface for user to initiate and verify the update E Scan for Devices Button Once a firmware package is selected via its selector this button scans PC USB connections for compatible Pliant devices F Application Status Located in the bottom left corner of the screen and displays current applicati...

Page 32: ... can assist the user with retrieving and downloading application updates when initiated from the File Check for Application Update menu When no Internet access is available the user may update devices with any previously installed firmware package or import a new firmware package via previously saved package file See Adding and Removing Firmware Packages on page 39 for more information about addin...

Page 33: ...ing Firmware Packages on page 39 and l Update Firmware on page 40 Firmware Updater Application Menu The Firmware Updater Application s Menu Bar contains options that are typical to most software applications File and Help Figure 9 Firmware Updater Application Menu Product Overview 26 ...

Page 34: ...he 5 Bay Battery Charger 31 Using the 6 6 Drop In Radio Pack and Battery Charger 32 Install Radio Pack Batteries 33 Pair Radio Packs 35 Pairing Process 35 Sync Best Practices and Considerations 36 Firmware Updater Application Setup and Installation 38 Install the Application 38 Adding and Removing Firmware Packages 39 Update Firmware 40 CHAPTER 4 Setup and Installation 27 ...

Page 35: ...er it is placed ensure that the air input and output sections on the sides of the BaseStation are not restricted 2 Connect the BaseStation to a compatible power source using provided power supply but do not turn on power yet 3 Attach the provided omni directional antenna to the BaseStation Follow these tips when determining a location for your BaseStation and antenna Setup and Installation 28 ...

Page 36: ...way from the following o Large metal objects Stay at least two feet away from these o Large containers of liquid Most liquids are intense RF absorbers o Confined spaces Don t set up antennas in rooms or areas with RF obstacles Wide open spaces are good Stay two to four feet away from walls or ceilings 4 Power ON the BaseStation via its power switch 5 Power on your Radio Packs If already paired the...

Page 37: ...connect it to the 2 wire intercom ports s on the back of the BaseStation For full connection and configuration instructions see 2 Wire Intercom Connectivity on page 56 o If connecting a 4 wire intercom system connect it to the 4 wire intercom port s on the back of the BaseStation For full connection and configuration instructions see 4 Wire Intercom Connectivity on page 60 Note The 2 Wire and 4 Wi...

Page 38: ...ug in battery charger included with the RP to a standard wall outlet and to the Micro USB connector on the RP The connector is located under the rubberized access cover on the side of the RP The battery requires approximately 3 hours to charge from empty Using the USB Cable The Radio Pack RP may also be charged by connecting the USB A to Micro B pairing cable to the USB port of a PC and to the Mic...

Page 39: ...imately 4 hours to charge from empty batteries alone require approximately 2 5 hours to charge from empty Figure 11 6 6 Drop In RP and Battery Charger CAUTION The operating temperature for battery charging with the PBT RPC 66 Drop In Charger is 0 C to 45 C 32 F to 113 F If charger s overheat they need to be moved to a cooler area to charge batteries properly As a lithium polymer battery safety mec...

Page 40: ...e AA Alkaline batteries for approximately 5 hours 2 4GHz or 4 5 hours 900MHz 4 Place the battery door back on the RP making sure to align and insert its tab at the top first and then secure the door by pressing until it clicks Secure the magnetic door by pressing firmly until the magnet engages 5 Turn on the RP by pressing and holding the Power button on the back for three seconds Important The RP...

Page 41: ...Figure 12 RP Rear and Battery Compartment Door Setup and Installation 34 ...

Page 42: ...the antenna is connected to the BaseStation to which you are pairing and be sure that the BaseStation is powered on To pair your RP use the following steps 1 Connect a USB to Micro USB cable from the BaseStation to the device micro end goes into the RP s USB port beneath its rubber port cover The RP will power on by itself 2 Follow the prompts that display on the BaseStation LCD A Your RP must mat...

Page 43: ...ing on those systems l When syncing systems it is critical that each system be configured within certain parameters If the sync source is a separate CrewCom system the CrewCom system operator should use the CB2 BaseStation s System Configuration Menu to coordinate hopping patterns and frequency bands between systems See System Configuration Menu on page 49 for more information o In CrewCom once ho...

Page 44: ...l During normal operation and where possible one system s users should not stand too close to the other system s antenna in order to avoid desensing their Radio Pack s receiver Setup and Installation 37 ...

Page 45: ...ption for the program in the Windows firewall and or with your virus protection program Your Firmware Updater Application will automatically check for available application updates at launch if Internet access is available If you wish to download and install the updated version when prompted follow the instructions in each application pop up that displays When Internet access is available you may ...

Page 46: ...ailable for selection in the Firmware Package drop down field Application instances that do not have Internet Access will not receive the automatic firmware package updates In this case the user should do the following 1 Use a PC with Internet connection to download the relevant package files from the Pliant website s Downloads page 2 Save the downloaded file to the PC where the Firmware Updater A...

Page 47: ... Application is installed on your PC See Firmware Updater Application Setup and Installation on page 38 for more information l Power on the CB2 BaseStation and allow it to initialize entirely Firmware Update Process This process requires connecting devices directly to the PC USB for firmware updates Update times may vary by device TIP You can utilize a USB hub in order to connect and update multip...

Page 48: ...Connect a USB to Micro USB cable from the PC to the device micro end goes into the CB2 System Device IMPORTANT When updating the Pliant 6 6 Drop In Radio Pack and Battery Charger PBT RPC 66 do not connect power to the Charger until AFTER you have completed Steps 1 3 above 4 Click the Scan For Devices button at the bottom of the tab Setup and Installation 41 ...

Page 49: ... its update A progress bar will display Figure 15 Firmware Update In Progress 7 Wait for the device to complete its update DO NOT disconnect the device or click Abort until all of the device s updates are complete and an Update Complete message displays in the progress bar 8 Click the Clear button s to remove the updated device s from the screen Setup and Installation 42 ...

Page 50: ...CrewWare Figure 16 Rescanned Updated Device 10 Disconnect the USB cable from the device without clicking on anything in the Firmware Updater Application Once the device is disconnected click the Clear Abort button to remove the device tile from the screen 11 Repeat steps 2 10 above until each BaseStation Radio Pack RP and Charger is updated Setup and Installation 43 ...

Page 51: ...dio Settings 49 Adjusting Sync Settings 51 Deleting Radio Pack Pairings 51 Wired Settings Menu 52 Intercom Settings Menu 52 2 Wire Intercom Connectivity 56 4 Wire Intercom Connectivity 60 Auxiliary In 62 Auxiliary Out 64 Stage Announce 66 Radio Pack Settings Menu 68 Talk Button 68 Channel Button 68 Call Button F1 68 Stage Button F2 68 Mic Gain 69 Sidetone 69 CHAPTER 5 Operation 44 ...

Page 52: ...c Gain 70 Selecting the Local Headset Mic Type 70 Adjusting the Local Headset Sidetone 70 Using the Local Headset 71 Local Headset Pinout and Wiring 71 Lock the BaseStation Front Panel 72 Radio Pack LEDs 73 Link Quality 74 Call 75 Set Up Call 75 Restore Factory Defaults 76 Operation 45 ...

Page 53: ...about each meaning BaseStation LEDs Port LED Description Sync LEDs Left Green Sync connection is good Red Sync connection has a problem e g when a CrewNet connection is made to the sync port of a secondary or tertiary BaseStation Off No Sync connection detected Right On Green 1000 Mbps link is detected Off No Sync connection detected Operation 46 ...

Page 54: ...acklight Time Out LCD Contrast Allows adjustment to the LCD s contrast use the navigational controls to increase or decrease the level of contrast and press Enter to save your changes The default setting for LCD contrast is 3 Figure 17 Edit BaseStation LCD Contrast LCD Brightness Allows adjustment to the LCD s brightness select either High Med Low or Off for brightness level The default setting fo...

Page 55: ... selecting Disabled The default setting for LCD backlight time out is Disabled Figure 19 Edit BaseStation LCD Backlight Time Out LED Brightness Enables users to adjust the brightness of the BaseStation LED indicators Talk LED for local headset on front of BaseStation Select either High Medium Low or Off The default setting for LED brightness is High Figure 20 Edit BaseStation LED Brightness Operat...

Page 56: ...tion can be configured according to application needs The following settings and processes can be found in the BaseStation s menu under System Configuration Adjusting Radio Settings Customize RF settings for the CB2 wireless system from this menu Operation 49 ...

Page 57: ...odel CRP 12 900AN Oceania model is approved for use in Australia and New Zealand and operates only within the high band the 915 928 MHz frequency range Figure 21 Edit BaseStation Radio Band 900 MHz 2 4 GHz Radio Band Allows adjustment to the BaseStation s radio band use the navigational controls to select from Full 2400 2483 MHz Low 2400 2442 MHz or High 2440 2483 5 MHz Press Enter to save your ch...

Page 58: ...stomize synchronization settings for the CB2 wireless system from this menu Select either Sync RF Only or Link Audio and Sync RF The default sync setting is Sync RF Only See Sync Best Practices and Considerations on page 36 for more information Figure 24 Edit BaseStation Sync Settings Deleting Radio Pack Pairings Delete Radio Pack pairings from this menu Select to Delete All or choose an individua...

Page 59: ...4 Wire settings on the BaseStation LCD Due to LCD size constraints only four ports are viewable at a given time Use the Navigational Controls on the front of the BaseStation to scroll through devices and ports and move from setting to setting Use the Enter button to select a setting for editing Figure 25 Intercom Settings LCD Display A Device Displays the selected device s name B Port Displays the...

Page 60: ...connecting to a 4 Wire intercom system you must enable the port On Off before using The default setting for Intercom Type is OFF You must have external 2 Wire power for the 2 Wire port to work Figure 26 2 Wire Intercom Type Options 3 Pin Wiring Scheme Pin Clear Com AudioCom RTS 1 Common Common Common 2 Power Audio Power Audio 1 Power 3 Audio Audio Power Audio 2 Figure 27 3 Pin Male XLR Pin Out Ope...

Page 61: ... Echo Cancellation ECAN assists in reducing echo from 2 Wire and 4 Wire intercom connections For 2 Wire ports hardware connections need to be optimized with the null procedure to minimize echo in the physical link so that the software can reduce any residual echo ECAN is on by default in 2 Wire it is off by default in 4 Wire If a port is never utilized in a system ECAN can be turned off to ensure ...

Page 62: ...efault setting for 2 Wire Intercom In is 6 The default setting for 4 Wire Intercom In is 0 The OUT level control adjusts the outgoing level from the CB2 wireless system of the currently selected wired intercom channel If an intercom port is disabled the OUT Level control is inactive The default setting for 2 Wire Intercom Out is 4 The default setting for 4 Wire Intercom Out is 0 Figure 29 Intercom...

Page 63: ... Use the navigation buttons to scroll through the list and press Enter when the desired setting is highlighted B Determine if you would like to send and receive Call signals from the CB2 wireless system to the connected 2 Wire intercom system Press Enter to view and select ON or OFF See the Call section of Intercom Settings Menu on page 52 for more information C The Echo Cancellation ECAN setting ...

Page 64: ... as needed A With appropriate mic gain settings and expected nominal levels from the interfaced system the 2 Wire settings you can expect to see for RTS Clear Com and AudioCom are provided in the table below 2 Wire Intercom Settings RTS Clear Com AudioCom 2W OUT 0 0 3 2W IN 0 0 3 Operation 57 ...

Page 65: ...annel being nulled are interrupted The nulling process takes approximately 10 15 seconds per channel You may need to re adjust the intercom levels to a proper level after the 2 Wire intercom lines have been nulled Optimize 2 Wire port hardware connections by nulling them in order to minimize echo in the physical link and to enable the software to remove any residual echo You may null from the Base...

Page 66: ...e the audio from CrewCom Radio Packs as it connects to connected wired systems however those wireless Radio Packs will still communicate with one another while the null is in progress Figure 30 Auto Null in Process B After you confirm to proceed progress of the null process can be observed on the LCD Display The display will indicate Auto Null Complete once the Auto Null process is completed 5 If ...

Page 67: ...ect the 4 Wire intercom system to the appropriate ports via RJ 45 cables connectors 3 Adjust in out audio levels between the CrewCom System and the 4 Wire intercom system as needed A With appropriate mic gain settings and expected nominal levels from the interfaced system the 4 wire settings you can expect to see for RTS Clear Com and Riedel are provided in the table below 4 Wire Intercom Settings...

Page 68: ...4 Wire RJ 45 Connections RJ 45 Pin CrewCom 4 Wire Pin Pin 1 Pin 8 Pin 2 Pin 7 Pin 3 Audio Output Pin 4 Audio Input Pin 5 Audio Input Pin 6 Audio Output Pin 7 Pin 2 Pin 8 Pin 1 Operation 61 ...

Page 69: ...ied to Aux IN can be muted or unmuted on either Channel A or Channel B or to both The default setting for Aux IN Level is 0 The default setting for Aux IN mute setting is Unmuted Channel assignment changes and level adjustments can be performed via BaseStation menu The Aux IN connector is a 1 4 in 6 35 mm Tip Ring Sleeve jack The Aux IN connector is balanced and transformer isolated Nominal line l...

Page 70: ...nu scroll through the menu options to the Wired Settings and select Aux In 1 Use the navigation controls to scroll to the Master Level bar Press Enter to select it 2 Use the navigation controls to adjust the current value displayed on the LCD Note Individual Aux In assignment level adjustments are not currently supported 3 Press Enter to save or Menu Home to escape without saving changes Audio lev...

Page 71: ...eless system audio entity such as Radio Packs and the local headset of a BaseStation The default setting for Aux OUT Level is 0 Channel assignment changes and level adjustments can be performed via the BaseStation menu The Aux OUT connector is a 1 4 in 6 35 mm Tip Ring Sleeve jack The Aux OUT connector is balanced and transformer isolated Nominal line level is 5 dBu See Figure 31 for an Aux In Out...

Page 72: ... the main menu scroll through the menu options to the Wired Settings and select Aux Out 1 Use the navigation controls to scroll to the Master Level bar Press Enter to select it Note Individual Aux Out assignment level adjustments are not currently supported 2 Use the navigation controls to adjust the current value displayed on the LCD 3 Press Enter to save or Menu Home to escape without saving cha...

Page 73: ...d a Radio Pack s RP microphone signal to a dedicated external audio output When a user activates the SA function from an assigned button on an RP their microphone is re routed and is sent to the BaseStation s SA audio output Pressing the SA button enables the headset microphone regardless of the status of the Talk buttons If enabled all RPs can access this feature If more than one BaseStation is p...

Page 74: ...estination to the SA output via the XLR 3M on the back of the BaseStation To connect Stage Announce SA relay connect a relay destination to the Relay output via the phoenix connector on the back of the BaseStation Configure Stage Announce via the BaseStation s Wired Settings menu Figure 35 Stage Announce Settings Operation 67 ...

Page 75: ... Channel Button Use the BaseStation s navigation controls to select from A or B A only or B only When A or B is selected the RP user must use the Channel Selection button on his or her RP to switch between the channels The LED for the selected channel will be illuminated Call Button F1 Use the BaseStation s navigation controls to select either Enable or Disable to set the F1 button s function When...

Page 76: ... BaseStation s navigation controls to increase or decrease the electret mic gain level select from within a range of 12 to 17 dB 0 10 options in the menu Sidetone Speak into the headset microphone at a typical speaking level and adjust the sound of your own voice in your headset Use the BaseStation s navigation controls to select from the range of options Very High 0 High 6 Medium 12 Low 18 and Ve...

Page 77: ...o quiet to other listeners Headsets by different manufacturers or different models of headsets will require widely varying Mic Gain settings The default setting for dynamic local mic gain is 6 23 dB The default setting for electret local mic gain is 3 4 dB Selecting the Local Headset Mic Type Select from Auto detect Dynamic or Electret mic type If you select a mic type that does not match the dete...

Page 78: ...the microphone will remain enabled Pressing and holding TALK will cause the button to act in a momentary fashion The white TALK LED will remain lit and the microphone will remain enabled only as long as the button is pressed Local Headset Pinout and Wiring Local Headset Connection Wiring XLR Pin Description Pin 1 Mic Pin 2 Mic Pin 3 Speaker Pin 4 Speaker Figure 36 4 Pin XLR Male Local Headset Conn...

Page 79: ...tion will not function until unlocked except for the power switch which will power the unit off and the Volume knob and Talk button which will allow communication with a connected local headset When the BaseStation is first powered ON it is always unlocked Lock and unlock the BaseStation front panel by pressing and holding the Home and Enter buttons simultaneously for five seconds Operation 72 ...

Page 80: ... Pairing Found The RP is not paired either because it was unpaired or pairing was never found 2 Blinks No CB2 Found The RP could not find any of the CB2s in its scan list Alternating Blinks Firmware update in progress A B Continuous Blinking Charging blinking stops when charging completes Talk LED On Green Talk Enabled Off Talk Disabled 1 Blink Unknown Error An error was reported but it was an unk...

Page 81: ...ve an issue related to interference or the Radio Pack l What should the LQ value be during operation The LQ will not remain at an exact value during system operation Depending on what degree of outside interference or attenuation blocking is present the LQ will fluctuate during normal operation Fluctuations in LQ can and will span a wide range of values The lower the LQ the poorer the audio qualit...

Page 82: ...Station port Call can be enabled for both wireless and hardwired devices or limited to only one type See Set Up Call below Set Up Call Each BaseStation wired intercom port 2 Wire only can be individually set to send and receive a CB2 wireless system generated call signal to from a connected wired intercom system To do so turn that port s Call function ON Turning the Call function OFF only prevents...

Page 83: ...nc Settings Sync RF Only X Delete Pairings No Pairings X Operating Mode Normal X Radio Band Full X Hopping Pattern A X Intercom Type 2 Wire OFF 4 Wire OFF X Intercom Call OFF X Intercom Mic Kill 2 Wire N A 4 Wire blank X Intercom Echo Can 2 Wire OFF 4 Wire OFF X Intercom IN 2w 4w 2 Wire 6 4 Wire 0 X Intercom OUT 2w 4w 2 Wire 4 4 Wire 0 X Auxiliary IN 0 X Auxiliary OUT 0 X Stage Announce SA Relay E...

Page 84: ...PRODUCT SPECIFICATIONS This chapter consists of the following sections BaseStation Specifications 78 Radio Pack Specifications 81 CHAPTER 6 Product Specifications 77 ...

Page 85: ...m approx 1950 ft line of sight Note Functional range depends on many variables including RF signal absorption reflection and external interference 150 m approx 500 ft under typical conditions 450 m approx 1500 ft line of sight Note Functional range depends on many variables including RF signal absorption reflection and external interference Hardwired Intercom Audio Channels 2 No of Active Radio Pa...

Page 86: ... 17 5 dBu max in nominal line level 5 dBu balanced transformer isolated Aux OUT 6 35 mm 1 4 in 3 conductor jack 17 2 dBu into 600 ohms nominal line level 5 dBu balanced transformer isolated Power Input Connector 2 5 5 5 8 mm 14 VDC 1 2 A Dimensions L W H 1 RU 48 26 cm 4 39 cm 29 67 cm 19 00 in 1 73 in 11 68 in metal enclosure Weight 2 7 kg 5 9 lbs Operating Environment 20 to 50 C 4 to 122 F 10 to ...

Page 87: ... Notice About Specifications While Pliant makes every attempt to maintain the accuracy of the information contained in this manual this information is subject to change without notice and published device system functions and features are subject to firmware version Please check our website for the latest system specifications and certifications Product Specifications 80 ...

Page 88: ...ft under typical conditions 600 m approx 1950 ft line of sight Note Functional range depends on many variables including RF signal absorption reflection and external interference 150 m approx 500 ft under typical conditions 450 m approx 1500 ft line of sight Note Functional range depends on many variables including RF signal absorption reflection and external interference Audio Dynamic Range Great...

Page 89: ...5 87 cm 4 50 in 4 57 in 2 31 in Weight with Lithium Polymer battery 350 g 12 3 oz Material Polycarbonate substrate with thermoplastic elastomer overmold Operating Environment 20 to 50 C 4 to 122 F 10 to 90 Humidity RP Power Supply is 0 to 40 C 32 to 104 F Maximum Altitude 2 000 m 6 562 ft RoHS Compliant Yes IP Rating IP 65 Notice About Specifications While Pliant makes every attempt to maintain th...

Page 90: ... Zealand CRP 12 2400CE model meets the same specifications and comply with ETSI standards 300 328 v1 8 1 Non CE models are non compliant with some ETSI standards CRP 12 900AN Oceania model is approved for use in Australia and New Zealand and operates within the 915 928 MHz frequency range Product Specifications 83 ...

Page 91: ...PRODUCT SUPPORT This chapter consists of the following sections Product Support 85 Returning Equipment for Repair or Maintenance 85 CHAPTER 7 Product Support 84 ...

Page 92: ...quipment directly to the factory without first obtaining a Return Material Authorization RMA Number Obtaining a Return Material Authorization Number will ensure that your equipment is handled promptly All shipments of Pliant products should be made via UPS or the best available shipper prepaid and insured The equipment should be shipped in the original packing carton if that is not available use a...

Page 93: ...SYSTEM MAINTENANCE AND STORAGE This chapter consists of the following sections System Maintenance and Storage 87 Cleaning 87 Temperature and Humidity 87 CHAPTER 8 System Maintenance and Storage 86 ...

Page 94: ...t Pliant s Customer Service for internal cleaning Temperature and Humidity CrewCom components are designed to be very durable and can tolerate a wide range of environmental conditions however you should take all necessary precautions to keep your system devices safe dry and out of extreme conditions The Radio Packs are designed to work wherever people work While the Radio Pack design is weather re...

Page 95: ...LICENSE AND COMPLIANCE INFORMATION This chapter consists of the following sections License Information 89 BaseStation License 89 Radio Pack License 92 CHAPTER 9 License and Compliance Information 88 ...

Page 96: ...d and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may caus...

Page 97: ...n that the equivalent isotropically radiated power e i r p is not more than that necessary for successful communication Conformément à la réglementation d Industrie Canada le présent émetteur radio peut fonctionner avec une antenne d un type et d un gain maximal ou inférieur approuvé pour l émetteur par Industrie Canada Dans le but de réduire les risques de brouillage radioélectrique à l intention...

Page 98: ...exploitation de l émetteur i The following antenna types are approved for use with the BaseStation and their required impedance is 50 ohms l 2 4GHz Model l 9dBi dipole l 14dBi corner reflector l 12dBi patch l 13 9dBi yagi l 4dBi pifa l 14dBi CP beam l 900MHz Model l 5 dBi dipole l 4dBi pifa l 9 dBi yagi l 12 dBi panel D This device complies with Industry Canada licence exempt RSS standard s Operat...

Page 99: ...bject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference that may cause undesired operation B This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference when the...

Page 100: ...té nécessaire à l établissement d une communication satisfaisante C This device complies with Industry Canada licence exempt RSS standard s Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device Le présent appareil est conforme aux CNR d Indu...

Page 101: ...Radio Pack Compliance Numbers Model Numbers Compliance Model No CRP 12 2400 RP2500 CRP 12 2400CE RP2500 CRP 12 900 RP2500 CRP 12 900AN RP2500 License and Compliance Information 94 ...

Page 102: ...WARRANTY INFORMATION This chapter consists of the following sections Warranty Information 96 Limited Warranty 96 Parts Limited Warranty 97 CHAPTER 10 Warranty Information 95 ...

Page 103: ...anty does not cover any defect malfunction or failure caused by circumstances beyond the control of Pliant Technologies LLC including but not limited to negligent operation abuse accident failure to follow instructions in the Operating Manual defective or improper associated equipment attempts at modification and or repair not authorized by Pliant Technologies LLC and shipping damage Products with...

Page 104: ...rized by Pliant Technologies LLC and shipping damage Any damage done to a replacement part during its installation voids the warranty of the replacement part This limited warranty is the sole and exclusive express warranty given with respect to Pliant Technologies LLC products It is the responsibility of the user to determine before purchase that this product is suitable for the user s intended pu...

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