Appendix B: Technical Support
44
PlexWriter 52/24/52A Installation and Users Manual
Before You E-mail/Log On/FAX/Call
Please gather as much of the following information as possible before contacting us.
•
The serial number and TLA number of your PlexWriter. Your serial number can
be found both on the warranty card that accompanied the drive and on a label on
the drive itself. The TLA number appears both on the drive label and on a sticker
at the rear of internal drives.
•
The latest version of firmware you loaded onto the drive, if applicable.
•
The version of the Windows operating system you are using.
•
The brand name and model number of your computer (e.g., Dell 466/NP,
Hewlett-Packard Pavilion 752n, Apple Macintosh, etc.).
•
The type of VGA, Super VGA, or other graphics board you use.
•
Brand name and model number of any other peripherals you have installed or
connected to your computer (e.g., CD-ROM, scanner, fax board, network board).
Returning Your Drive to Plextor
In the unlikely event that you need to return a drive to Plextor, you need an RMA
(Returned Materials Authorization) number. You need this number before any
Plextor drive can be returned for repair or replacement. Here’s how you get an RMA
number and return your drive:
1. Contact Plextor Technical Support. You will receive assistance in
troubleshooting your system. If your Plextor 52/24/52A drive is determined to be
defective, you will receive a Tech Support Ticket Number.
2. Locate the RMA request form at:
https://www.plextor.com/english/support/rma_request_form.htm. Complete the
form, providing the Technical Support Ticket number and details of the
Plextor 52/24/52A failure. After completing the form, click the Submit button.
You can also contact Plextor’s RMA Department by phone (800-886-3935),
e-mail ([email protected]), or fax (510-651-9765) and get an RMA
Request Form. You can then e-mail or fax the form to Plextor to request an RMA
number.
IMPORTANT NOTE
: The RMA form will not be processed without the Tech Support
Ticket Number.
3. Plextor then sends you the RMA form with the RMA number and shipping
information included.
