PlexWriter 52/24/52A Installation and Users Manual
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Appendix B: Technical Support
Store Plextor’s e-mail, web site, phone, and fax numbers in a convenient location.
Keep your drive’s serial number and a copy of your sales receipt handy as well.
If you experience a problem while installing or operating your PlexWriter drive,
please refer first to the relevant sections of this manual regarding setup and
installation (Chapters 1–3). If you do not uncover the solution there, please refer next
to the maintenance and troubleshooting chapter that begins on page 33. You may
also wish to refer to the Frequently Asked Questions (FAQ) section of our web site
to assist you in troubleshooting the problem on your own.
NOTE
: We encourage you to go the Plextor web site (www.plextor.com) before
attempting to contact Technical Support. The answers to the most common questions
callers ask can be found quickly in the support area. Select PlexHelper for online
troubleshooting or FAQs for common questions.
If you have not been successful in your quest, our Technical Support Department
will help you solve problems that relate specifically to your PlexWriter drive. In
many cases, a problem that appears to be caused by your PlexWriter actually
originates in another part of your computer. In such instances, our technical support
staff will try to help you identify the part at fault and will refer you to the
manufacturer of that part for further assistance.
How to Contact Plextor Technical Support
There are several ways for you to contact Plextor’s Technical Support Department:
•
Visit our web site (www.plextor.com) for answers to Frequently Asked
Questions.
•
Send us e-mail at [email protected]. Include your telephone number and the
hours during which you can be reached. Be as detailed as possible in describing
your problem. Please include system configuration, hardware and software, as
well as versions of drivers used.
•
Call 800-886-3935 and select the tech support option.
