Plas-Ties XL2, Operating Manual, Page: 5 / 42

S
UPPLIES AND
S
ERVICE
PLAS-TIES twist tie material and service should be ordered from an authorized
dealer, distributor, or:
PLAS-TIES
14272 Chambers Road
Tustin, CA 92780
Telephone: (800) 854-0137 or (714) 542-4487
Fax: (714) 972-2978
Email: info@plasties.com
When contacting Plas-Ties, please have the following
information handy:
1) Model Number and Serial Number (see name plate)
2) Date of Purchase
3) Number of cycles on machine counter
4) Type of tie material in use
5) Name of part or description (for replacement parts - see Appendix for reference
guide)
SECTION I: General Information
Page 5
REQUEST FOR REPAIRS OR SERVICE
For any repair and service requests, please contact customer service at (800)
854-0137 or (714) 542-4487 to obtain an RMA number prior to sending products
back to us.
In addition to the information above and the nature of the problem, it is also important
to leave the spool of material present on the unit when the problem occurred and
send a sample of the item being tied to help in resolving repair issues.
The RMA number issued must be noted on the outside of the shipping box to expe-
dite receipt of repair unit. Please refer to the warranty section for coverage details.