Planet VRT-402N, User Manual

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Chapter 9 Troubleshooting
If you found VRT-402N is working improperly or stop responding to you, please kindly read this
troubleshooting first. Some problems can be solved by you within very short time! Please contacts with
your local dealer if below methods are failed.
z Router is not responding to me when I want to access it by web browser.
1. Please check the connection of power cord and network cable of this router. All cords and cables
should be correctly and firmly inserted to the router.
2. If all LEDs on this router are off, please check the status of A/C power adapter, and make sure it’s
correctly powered.
3. You must use the same IP address section which router uses.
4. Are you using MAC or IP address filter? Try to connect the router by another computer and see if it
works; if not, please restore your router to factory default settings (pressing ‘reset’ button for over 10
seconds).
5. Set your computer to obtain an IP address automatically (DHCP), and see if your computer can get
an IP address.
6. If you did a firmware upgrade and this happens, contact your dealer of purchase for help.
z Why I can’t get connected to Internet?
1. Call your Internet service provide and check if there’s something wrong with their service.
2. If you just can’t connect to one or more website, but you can still use other internet services, please
check URL/Keyword filter.
3. Try to reset the router and try again later.
4. Reset the device provided by your Internet service provider too.
5. Try to use IP address instead of hostname. If you can use IP address to communicate with a remote
server, but can’t use hostname, please check DNS setting.
z Why I can’t locate my router by my wireless client?
1. ‘Broadcast ESSID’ set to off?
2. All two antennas are properly secured.
3. Are you too far from your router? Try to get closer.
4. Please remember that you have to input ESSID on your wireless client manually, if ESSID broadcast
is disabled.
z File download is very slow or breaks frequently
1. Are you using QoS function? Try to disable it and try again.
2. Internet is slow sometimes, being patient.
3. Try to reset the router and see if it’s better after that.
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