Planar EP5804K User Manual Download Page 96

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Accessing Planar’s Technical Support Website

EP5804K, EP5804K-T, EP6504K and EP6504K-T User Manual

Accessing Planar’s
Technical Support
Website

Go to

http://www.planar.com/support

to locate the following support documents

and resources:

• User Guide

• RS232 User Manual

• Touchscreen drivers

• Standard warranties

• Planar support hotline number and email

Summary of Contents for EP5804K

Page 1: ...EP5804K EP5804K T EP6504K EP6504K T User Guide...

Page 2: ...s or omissions contained herein or for incidental or consequential damages in connection with the furnishing performance or use of this material Warranty and Service Plans Planar warranty and service...

Page 3: ...ed Usage 4 VESA Mounts General Description 6 Cleaning the Display 7 Package Contents 8 Unpacking the Display 8 Installing the Cable Clips 12 Dimensions 13 EP5804K 13 EP5804K T 14 EP6504K 15 EP6504K T...

Page 4: ...Functions 29 OSD Menus 37 Navigating Through the Menus 41 Using the Touch Screen 63 Performing basic functions 63 Touchscreen MultiTouch Driver Installation 65 Touchscreen PQLabs MultiTouch Platform...

Page 5: ...Table of Contents EP5804K EP5804K T EP6504K and EP6504K T User Manual iii Reset Device 83 Signal Compatibility 84 Specifications 86 Troubleshooting 89 Accessing Planar s Technical Support Website 90...

Page 6: ...Table of Contents iv EP5804K EP5804K T EP6504K and EP6504K T User Manual...

Page 7: ...58 EP5804K EP5804K T and 65 EP6504K EP6504K T the displays come standard with commercial grade features required for digital signage corporate and control room environments Also available in touch ver...

Page 8: ...your dealer for inspection WARNING Wall mounts must be secure If the display is hung on a wall the wall must be strong enough to hold it Simply mounting it to wallboard or wall paneling won t be adeq...

Page 9: ...ent of the obsolete outlet 9 Protect the power cord from being walked on or pinched particularly at plugs convenience receptacles and the point where they exit from any of the displays 10 Only use the...

Page 10: ...ng continuously changing video patterns or images However LCDs can experience temporary image retention when recommended usage guidelines are not followed What is Temporary Image Retention Temporary i...

Page 11: ...een speci ek verzamelpunt voor de recyclage van elektrische en elektronische apparatuur Door te garan deren dat u dit product op de correcte manier wegwerpt helpt u potenti le negatieve gevolgen voor...

Page 12: ...predicted to be above the specified ambient temperature for the panel Cooling may be done behind the displays and depending on the wall configuration it may be helpful to place air ducts AC at every...

Page 13: ...e cleaning Failure to do so may result in electrical shock or damage Keep the following points in mind when cleaning the surface of the display When the surface of the display becomes dirty wipe the s...

Page 14: ...oard box using foam to protect it during shipping Before unpacking the display prepare a stable level and clean surface near a wall outlet 1 Place the LCD panel box in an upright position and remove t...

Page 15: ...ay EP5804K EP5804K T EP6504K and EP6504K T User Manual 9 Item Description Quantity 1 LCD panel 1 2 Carton 1 3 Foam Cushion Top 1 4 Foam Cushion Bottom 1 5 Polyurethane Bag 1 6 Accessory Bag 1 7 Carton...

Page 16: ...the Accessory Kit 10 EP5804K EP5804K T EP6504K and EP6504K T User Manual Contents of the Accessory Kit Part Picture Quantity HDMI Cable 1 USB Drive 1 USB Cable For Touch version 1 Power cord 1 IR exte...

Page 17: ...Contents of the Accessory Kit EP5804K EP5804K T EP6504K and EP6504K T User Manual 11 Cable Clips 2 OSD Remote AAA batteries included 1 Part Picture Quantity...

Page 18: ...12 EP5804K EP5804K T EP6504K and EP6504K T User Manual Installing the Cable Clips The cable clips included in the Accessory Kit are used to assist with cable management These clips snap into place as...

Page 19: ...Dimensions EP5804K EP5804K T EP6504K and EP6504K T User Manual 13 Dimensions EP5804K LQ PP LQ PP LQ PP LQ PP LQ PP LQ PP LQ PP LQ PP 0 9 6 02817 1 2 6 LQ PP LQ PP...

Page 20: ...EP5804K T 14 EP5804K EP5804K T EP6504K and EP6504K T User Manual EP5804K T LQ PP LQ PP LQ PP LQ PP LQ PP LQ PP LQ PP LQ PP 0 9 6 02817 1 2 6 LQ PP LQ PP...

Page 21: ...EP6504K EP5804K EP5804K T EP6504K and EP6504K T User Manual 15 EP6504K LQ PP LQ PP LQ PP LQ PP LQ PP LQ PP LQ PP LQ PP LQ PP LQ PP 0 9 6 02817 1 2 6...

Page 22: ...EP6504K T 16 EP5804K EP5804K T EP6504K and EP6504K T User Manual EP6504K T LQ PP LQ PP LQ PP LQ PP LQ PP LQ PP LQ PP LQ PP LQ PP LQ PP 0 9 6 02817 1 2 6...

Page 23: ...2 3 Ethernet 4 OPS Slot 5 Touch USB 6 DisplayPort In 7 HDMI 1 and HDMI 2 8 DVI 9 VGA 10 PC Audio In 11 IR 12 Audio Out 13 USB 2 0 14 USB 2 0 15 AC Switch 16 AC In Connector locations and mounting poin...

Page 24: ...At least two very strong people to help lift units into place Plan Your Installation You should have a detailed plan of how the units are to be configured The plan should include calculations for the...

Page 25: ...SDI modules HDBaseT receivers etc To install an OPS device remove the protective cover on the display and slide the device firmly into position When installed the OPS device will be connected internal...

Page 26: ...y OSD Keypad The OSD keypad is located on the rear of the display 7 9in 200mm 15 7in 400mm 4X M8 VESA MOUNTING HOLES OSD Keypad Buttons Key Descriptions Power Power on Power off Source Source selectio...

Page 27: ...e Control Receiver The remote control receiver is located near the keypad on the rear of the display Use the IR extender cable for operating the remote from the front of the display 7 9in 200mm 15 7in...

Page 28: ...ing the display in the portrait position and looking at the rear of the display it should be rotated according to the arrow stickers on the back of the display This will allow for proper ventilation T...

Page 29: ...ntrol EP5804K EP5804K T EP6504K and EP6504K T User Manual 23 Using the Remote Control Below is a picture of the remote control and its corresponding Hex codes See the following page for button descrip...

Page 30: ...0CF3 Selects the HDMI source 2 9 P position 40AF 1AE5 Not used 10 DisplayPort 40AF 15EA Selects the DisplayPort source 11 SDI 1 40AF 10EF Not used 12 PIP 40AF 11EE Not used 13 IPC S V 40AF 0DF2 Selec...

Page 31: ...ction Customer Code Hex Code Description 21 40AF 19E6 Navigates down through submenus and settings 22 ENTER 40AF 12ED Selects highlighted menu choices 23 EXIT 40AF 05FA Closes the menu system 26 SCALI...

Page 32: ...the AC switch is set to 3 Press the power button on the remote or side control panel 1 Remove the battery cover Slide back and remove the battery cover in the direction of the arrow 2 Insert the batt...

Page 33: ...turn off power completely turn the AC switch to O or disconnect the AC power cord from the power outlet Note If there is no signal for a certain period of time the LCD panel will automatically go into...

Page 34: ...desired source button VGA HDMI 1 HDMI 2 DVI DISPLAYPORT OPS Press the source button on the display s keypad Use the arrow buttons to select one of the following input sources and press ENTER VGA HDMI...

Page 35: ...2160 for these signals some adjustments are not available and the display is automatically adjusted to the optimum brightness and contrast to maximize the performance of the LCD at high resolution To...

Page 36: ...00K 7500K 9300K User O O Red Gain Select the Red Gain 128 383 O O Green Gain Select the Green Gain 128 383 O O Blue Gain Select the Blue Gain 128 383 O O Red Offset Select the Red Offset 50 50 O O Gre...

Page 37: ...n Select the Auto scan function Off On O O O Select Source Select the main input source VGA HDMI 1 HDMI 2 DVI DisplayPort OPS O O O Audio Settings Volume Adjust the volume 0 100 O O O Bass Adjust the...

Page 38: ...tion Adjust the OSD rotation Landscape Portrait O O O OSD Language Select the OSD language English Chinese O O O OSD Timeout Select the OSD timeout seconds 5 120 sec O O O Sleep Timer Select the sleep...

Page 39: ...resolution O VGA ADC Settings ADC Mode Select ADC mode Default User O User ADC Calibration Perform an ADC calibration Yes No O Restore ADC to Default Reset the default ADC settings Yes No O IRFM Selec...

Page 40: ...ic IP address 255 255 255 255 0 0 0 0 O O O Subnet Mask Set the subnet mask 255 255 255 255 0 0 0 0 O O O Gateway Set the gateway address 255 255 255 255 0 0 0 0 O O O DNS Address Set the DNS address...

Page 41: ...le Frame compensation Yes No O O O Matrix X Sets the number of displays used in the horizontal position 1 5 O O O Matrix Y Sets the number of displays used in the vertical position 1 5 O O O Division...

Page 42: ...ondary Menu Description Setting Mode Video Graphics 3840x 2160 System Status Channel Information Source Show the name of the input source O O O Resolution Show the current resolution O O O Serial Numb...

Page 43: ...OSD Menus EP5804K EP5804K T EP6504K and EP6504K T User Manual 37 OSD Menus Image Settings Display Settings...

Page 44: ...Audio Settings 38 EP5804K EP5804K T EP6504K and EP6504K T User Manual Audio Settings Basic Settings...

Page 45: ...Basic Settings EP5804K EP5804K T EP6504K and EP6504K T User Manual 39 RTC Submenus User Mode Same Settings On Work Days Mode Same Settings On All Mode...

Page 46: ...Advanced Settings 40 EP5804K EP5804K T EP6504K and EP6504K T User Manual Advanced Settings Network Settings...

Page 47: ...Display Control System Status Navigating Through the Menus 1 With the power on press MENU The IMAGE SETTINGS menu appears 2 Within the menu use and ENTER to navigate through the menus and adjust opti...

Page 48: ...el and press ENTER Range 0 100 Contrast Increases or decreases the contrast of the picture Press or select the desired level and press ENTER Range 0 100 Sharpness Adjusts the definition of the picture...

Page 49: ...User 3200K 5000K 6500K 7500K and 9300K Red Gain Range 128 383 Green Gain Range 128 383 Blue Gain Range 128 383 Red Offset Range 50 50 Green Offset Range 50 50 Blue Offset Range 50 50 Flesh Tone Selec...

Page 50: ...Range Off On MEMC MEMC Motion Estimation Motion Compensation is a function designed to minimize display motion blur Press or select the desired level and press ENTER Range Off Low Medium High Main Dis...

Page 51: ...the desired level and press ENTER Range 6 6 Treble Adjust the high tones treble Press or select the desired level and press ENTER Range 6 6 Balance Adjust the balance of the left and right speakers P...

Page 52: ...Set the OSD transparency function Press or to select the desired level and press ENTER Range 0 15 OSD Location Adjust the menu location on the display OSD Zoom Options On Off OSD Rotation Select the...

Page 53: ...nual 47 Power LED LED on rear of display shows powered on off or standby mode Options On Off Real Time Clock Set the date and switch the alarm on and off Use to adjust these options Splash Screen Sele...

Page 54: ...5804K T EP6504K and EP6504K T User Manual Basic Menu RTC Real Time Clock Menu Real Time Configure current time setting Year Month Day Hour Minutes Weekday Timer Mode Configure power on off timers User...

Page 55: ...imes for each day of the week For each day of the week you have the following options Enable or Disable the schedule of the day Options Disable Enable Power On Power Off timer setup Power On Use the a...

Page 56: ...ys or individual weekend days Options Disable Enable For all days you have the following options Enable or Disable the schedule for Monday Friday Saturday and Sunday Options Disable Enable Power On Po...

Page 57: ...off timer For all days you have the following options Enable or Disable the schedule for all days of the week Options Disable Enable Power On Power Off timer setup Power On Use the arrow keys to spec...

Page 58: ...is feature does not continually reacquire the signal It only does so each time you select this option Options No Yes Image Position Adjust the image location VGA Mode only Options Phase Adjust the pha...

Page 59: ...lay can only wake up by sending an analog video signal through the VGA connector Options Never Sleep The display will never enter a power saving mode VGA Only The display will enter a power saving mod...

Page 60: ...ed Settings Menu 54 EP5804K EP5804K T EP6504K and EP6504K T User Manual DisplayPort Mode Selects the DisplayPort version Options DP1 1 DP1 2 Factory Reset Reset to the factory default setting Options...

Page 61: ...Note When dynamic IP is enabled the parameters received from the DHCP server are shown in the STATIC IP ADDRESS SUBNET MASK GATEWAY and DNS ADD lines Static IP Address Set the static IP address when...

Page 62: ...AMIC IP line is enabled Range 255 255 255 255 0 0 0 0 Save Network Settings Save the network configuration when the DYNAMIC IP line is disabled Options No Yes Email Alert Enable disable the following...

Page 63: ...to help you ensure that the correct image is displayed on screen before ADC calibration begins a The image in the green boxes displayed on both side of the screen has to be white and black in order t...

Page 64: ...5804K EP5804K T EP6504K and EP6504K T User Manual 4 During the calibration process the following message will appear to notify you to wait for the calibration 5 After the calibration is complete you w...

Page 65: ...orks with the DisplayPort inputs It is also important to note that the maximum cable length between displays is three meters Monitor ID Used to manually set the Monitor ID of each display in the video...

Page 66: ...ons Yes No Matrix X Sets the number of displays used in the horizontal position Options 1 5 Matrix Y Sets the number of displays used in the vertical position Options 1 5 Division X Sets the horizonta...

Page 67: ...K T EP6504K and EP6504K T User Manual 61 Advanced Settings EDID Setup DVI Select the DVI EDID Options DVI Only Same as HDMI HDMI Select the HDMI and OPS EDID Options 4Kx2K 1080P DisplayPort Select the...

Page 68: ...System Status Menu 62 EP5804K EP5804K T EP6504K and EP6504K T User Manual System Status Menu This read only menu provides information about the active sources and the latest firmware version...

Page 69: ...can use on the touch screen Note Ensure that you have installed the USB cable on the display to a computer Note If an OPS PC is installed in the OPS slot the OPS PC will automatically be connected int...

Page 70: ...Right click Press on the target Hold and wait for a blue ring to appear Release your finger Drag or select Drag one finger left or right Pan up down back forward Quickly drag your finger flick in a de...

Page 71: ...umber of the connected touchscreen Firmware Version Displays the firmware version of the touchscreen selected under the Serial Number dropdown menu Touch Points Displays the number of touch points for...

Page 72: ...Touch Functions The following table shows how to perform multi touch tasks using the touch screen for Windows 7 Home Premium Professional Enterprise and Ultimate versions Function Action Right click P...

Page 73: ...installer is included on the USB drive that came with your display Note RS232 commands over LAN can be achieved by opening a TCP connection to Port 23 to the display The LAN control functionality is m...

Page 74: ...4K T EP6504K and EP6504K T User Manual Installation Use the following instructions to install the VCOM driver 1 Launch the vcomsetup exe file 2 You may see a security warning similar to the following...

Page 75: ...ser Manual 69 3 The vcomsetup exe installer installs both the VCOM virtual serial port and also a utility WinPcap for finding your EP5804K EP6504Ks on the network Follow the steps in the two installer...

Page 76: ...nual 4 When the installers are finished you will see a VCOM icon on your desktop and you find two new folders in your start menu IC Plus corp with VCOM sub folder and WinPcap If you need to uninstall...

Page 77: ...p utility The utility starts up on the Device Info page shown below The controls on this page allow you to find and configure each display that you want to access via virtual COM ports Open a browser...

Page 78: ...Manual Click on COM Mapping to display the COM Mapping page shown below The controls on this page allow you to make virtual COM ports and select the display to which you want to map each virtual COM p...

Page 79: ...tion searches for any devices that are connected to the same network segment maximum of 254 devices as your PC Any devices found will be listed in the Device Info table Search By IP On the Device Info...

Page 80: ...re the network settings of the selected device We recommend using the on screen menus or the web interface described in the User Guide instead of this function Note To cancel this function scroll to t...

Page 81: ...virtual COM port click the Add icon on the COM Mapping page to open the following dialog window Select the display you want to control from the table and accept defaults as shown Make a note of the CO...

Page 82: ...4K T EP6504K and EP6504K T User Manual You can view details for the virtual COM port device using Device Manager shown below Removing a COM Port On the COM Mapping page select the COM port you want to...

Page 83: ...erts you do not need to use the web service and can skip this section Login When you direct your browser to the network IP address of the display you are prompted to login as shown here The default ID...

Page 84: ...Login 78 EP5804K EP5804K T EP6504K and EP6504K T User Manual When you first login you will see the System Status page as shown here...

Page 85: ...n Set user ID and password for login to the web service System IP Configuration You can view and or change the network settings here However for best results we recommend that you use the on screen di...

Page 86: ...to the network interface Nickname Enter a device tag up to 12 characters This tag will appear in email alerts which help you identify the source of the alert Load Default Setting 1 Click the LOAD but...

Page 87: ...ot Loader Upgrade In most cases you will not need to update firmware for the network interface If you do contact Planar s Technical Support Department See Accessing Planar s Technical Support Website...

Page 88: ...04K and EP6504K T User Manual TCP Mode UDP Mode and UART For normal operation you will not need to change any settings on these pages If you do need to change information Planar s Technical Support De...

Page 89: ...check the ENABLE box and enter a username and password Mail to Enter the destination email addresses Separate multiple addresses with a semi colon Mail from Enter the email address from which you want...

Page 90: ...x 768 48 363 60 004 65 O O O O 56 476 70 069 75 O O O O 60 023 75 029 78 75 O O O O 68 677 84 997 94 5 O O O O WUXGA1360 x 768 47 712 60 015 85 5 O O O O 1280 x 720 44 444 59 98 64 O O O O 44 772 59 8...

Page 91: ...00 74 038 59 95 154 O O O O EDTV 480p 31 5 60 27 03 O O O 576p 31 25 50 27 O O O HDTV 720p 37 5 50 74 25 O O O 1280 x 720 44 995 59 94 74 176 O O O 45 60 74 25 O O O 1080i 28 13 50 74 25 O O O 1920 x...

Page 92: ...2 Contrast Ratio 5000 1 Viewing Angle Typ 178 Response Time 6 5 ms Input Frame Rate FHD 50 60Hz FHD 100 120Hz QFHD 24 30Hz Color Gamut 72 NTSC Display Color 1 07G colors Pixel Pitch EP5804K T 0 334 H...

Page 93: ...106 lbs 48 kg Shipping Weight 128 lbs 58 kg EP6504K Display Weight 106 lbs 48 2 kg Shipping Weight 134 lbs 61 kg EP6504K T Display Weight 132 lbs 60 2 kg Shipping Weight 161 lbs 73 kg Mounting EP5804K...

Page 94: ...T User Manual Power Source Input Voltage Frequency AC 100V 240V 50 60 Hz Environment Storage Temperature Min 4 F Max 140 F 20 C Max 60 C Operating Temperature Min 32 F 104 F 0 C Max 40 C 9842 ft 3000...

Page 95: ...sure the correct source is selected Make sure the main power switch is turned ON Check that the source equipment is operating correctly Make sure the input signal is compatible with this display The i...

Page 96: ...K and EP6504K T User Manual Accessing Planar s Technical Support Website Go to http www planar com support to locate the following support documents and resources User Guide RS232 User Manual Touchscr...

Page 97: ...y settings 62 default setting loading in web service 80 dimensions 13 display settings menu 37 44 E exemptions for product use 8 H HD SDI board installing 20 I image settings menu 37 42 input source s...

Page 98: ...cting input source 28 service plans ii settings default 62 signal compatibility 84 signal source input 19 SMTP setup page 82 specifications 86 supported timings 84 system ip configuration page 79 syst...

Page 99: ...EP5804K EP5804K T EP6504K and EP6504K T User Manual iii...

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