pivotal tracker 1 Troubleshooting Manual Download Page 1 | Manualshive

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Summary of Contents for tracker 1

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Page 2: ...to search for and download the Pivotal Living app When you have located the app follow the one screen instructions to download install register and begin using the app with your Pivotal Tracker 1 band There is a quick setup YouTube video which can be viewed here An internet mobile internet connection is required and internet access fees or other service charges may apply so please contact your ser...

Page 3: ... that you are device pairing issues Sometimes it can require several attempts to pair your band with your mobile device so if you are having issues we recommend a few tips and tricks 1 Make sure your mobile device is compatible with Pivotal LivingTM Your Pivotal Tracker 1 support exists for the iOS 8 Apple and Android 4 3 ecosystem including iPhone 4S 5 5S 5C 6 iPod Touch 5 iPad 4 iPad Mini iPad A...

Page 4: ...evice button for 5 seconds Each time you turn on off the band the words Pivotal Living will show in the OLED screen We made turning it on a longer hold to help prevent our members from accidentally turning it off knowing most people want to continuously track their activity There is also a helpful YouTube video covering this here How do I set up my profile After downloading and logging into the Pi...

Page 5: ... reset the connection with the band 3 Power cycle your phone turn your mobile phone off back on 4 Clear your cache Apple http bit ly 1zvxibP Android http bit ly 1z774sm 5 Make sure Bluetooth is turned on inside your mobile device then log back in to sync Still having issues after trying the steps above Another way to manually reset the connection between your phone and your band is to 1 Log out of...

Page 6: ...ct against static electricity based resets or a refund please visit this page for more information and follow the drop down prompts at the bottom What are the details about the 12 months of free membership As you might have seen from our email newsletters and social media while many users are successfully using the app without interruption a handful of members continue to experience syncing saving...

Page 7: ...e most accurate reading from your Pivotal Tracker 1 it is recommended you wear your device on your non dominant wrist This will help ensure most day to day activities such as writing washing dishes throwing a ball or sipping your coffee don t inadvertently impact your personal health and wellness data reporting Which devices and platforms are supported The Pivotal LivingTM App and the Pivotal Trac...

Page 8: ...lly to ensure our members stay up on the latest technology each annual renewal of your Pivotal LivingTM membership includes a complimentary device and members can renew at any time What if my charger gets damaged lost or stolen Life happens People lose or damage their chargers all the time And just like mobile phone service providers we offer replacement chargers for purchase online Click this lin...

Page 9: ...m What is your privacy policy Our privacy policy is published on our home page http www PivotalLiving com What is your EULA End User License Agreement By purchasing and using our products you agree to the terms and conditions of our end user license agreement which is published on our home page http www PivotalLiving com Do you ship internationally For the time being we are focused on successfully...

Page 10: ...s different basic health indicators the Pivotal LivingTM app uses activity sensor data from select mobile phones and other participating devices in our ecosystem to provide more detailed reporting For example for any given time period when you use both the Pivotal Tracker 1 and your mobile phone on a run Pivotal LivingTM is working hard in the background to collect both fitness band and phone step...

Page 11: ...racker vibrates to wake or alert you with its Silent Alarm feature This alarm feature is set directly in your Pivotal LivingTM app and can be configured to recur every day or particular days of the week Only one alarm time can be designated at a time Set the alarm and activity reminder within the app by visiting Dashboard Band and then syncing your Pivotal Tracker 1 with your mobile device You wil...

Page 12: ... you to keep up the good work or maybe to push you a little harder to reach your goals What better motivation than that Custom Teams In this mode create a custom team for your family a running group office pool or other team to allow users to motivate each other and push each other to reach your step goal or distance goal Pivotal LivingTM allows you to join as many different groups as you like Gro...

Page 13: ... there is a member hosted support forum on Facebook Special thanks to Ashley Derek and Tracy and participating members for pioneering this great resource Returns Warranty Pivotal Living s warranty protects against unforeseen technical issues and further warrants the band is free from defects in the materials manufacturing and workmanship for a period of one 1 year from the date of shipment Our war...

Page 14: ...exposure in public or uncontrolled environments Read these instructions Keep these instructions Heed all warnings Follow all instructions Do not attempt to open the Pivotal Tracker 1 Substances contained in this product and or its battery may damage the environment and or human health if handled and disposed of improperly Do not tamper with your Pivotal Tracker 1 Do not charge your Pivotal Tracker...

Page 15: ...r any of its content providers guarantees the availability accuracy completeness reliability or timeliness of information or location data displayed by any Pivotal LivingTM Services Do not attempt to replace your Pivotal Tracker 1 battery It is built in and not changeable Charge the lithium polymer battery in accordance with the instructions supplied by Pivotal Living Use only the USB charger that...

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