Pitney Bowes DM160i Series Operator'S Manual Download | Manualshive

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SDC974A

8 • Troubleshooting

Getting Help..........................................................8-2
Display Messages ................................................8-2
Power Problems ...................................................8-2
Printing Problems .................................................8-3
Feeding Problems ................................................8-4
Display Problems..................................................8-4
Problems Adding Postage ....................................8-5
Moistening Problems ............................................8-6
Viewing System Configuration Levels ..................8-6

This chapter explains how to troubleshoot your

mailing system.

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Summary of Contents for DM160i Series

Page 1: ...Digital Mailing System DM220i series models DM160i and DM220i Operator Guide UK Version ...

Page 2: ......

Page 3: ...cklist 3 2 Home Screen 3 2 Selecting Postage 3 3 Entering Weight Manually 3 4 Using the Weighing Platform 3 4 Selecting an Account to Track Postage 3 6 Envelope Messaging 3 6 Checking and Clearing the Batch Count 3 7 Checking the Batch Count 3 7 Printing a Record of the Batch Count 3 7 Clearing the Batch Count 3 7 Printing Mail 3 8 Printing Options 3 9 Bypass Printing Seal Envelope Only 3 9 Printi...

Page 4: ...ng a New Custom Preset 4 5 Editing a Custom Preset Name 4 6 Deleting a Custom Preset 4 6 Chapter 5 Adding Postage Connecting to Data Centre About the Postage by Phone system 5 2 How does the system operate 5 2 Preparing to Refill with Postage 5 2 LAN PC or Analogue Phone Line Connection 5 2 Connection Methods 5 2 Connecting Your System via a LAN 5 3 Connecting Your System Using PC Meter Connect 5 ...

Page 5: ...he Machine to Today s Date 6 3 Adjusting the Contrast of the Display 6 3 Turning Features On and Off 6 4 Setting the Time Timeouts and Auto Date Advance 6 5 Setting Postage Funds Warnings 6 8 Setting Lock Code and Password 6 9 Setting Scale Options 6 11 Connecting to Data Centre 6 13 Advanced Features 6 19 Meter Withdrawal 6 19 Barcode Scanner 6 19 Change Language 6 19 Run Install Mode 6 19 Chapte...

Page 6: ... Postage 8 5 Moistening Problems 8 6 Viewing System Configuration Levels 8 6 Chapter 9 Supplies and Options Options 9 2 Moistener 9 2 Postal Advertisements Ad 9 2 Departmental Accounting 9 2 How to Order 9 2 Chapter 10 Reports Overview of Reports 10 2 Printable Reports 10 2 Add Postage Report 10 2 Single Account Report 10 3 Multi Account Summary Report 10 3 Account List Report 10 3 Register Funds ...

Page 7: ... 2 Turning On Accounting if purchased 11 3 Turning Off Accounting 11 3 Creating an Account 11 4 Editing an Account Setting Up Account Passwords 11 5 Turning On Account Passwords 11 6 Turning Off Account Passwords 11 6 Selecting an Account 11 7 Displaying Account Totals 11 7 Clearing an Account 11 8 Clearing all Accounts 11 9 Deleting an Account 11 10 Appendix A How to Enter Text Glossary ...

Page 8: ...vi SDC974A Table of Contents ...

Page 9: ...ter lists the key features of your mailing system tells you what s in this book and presents important safety information About Your Digital Mailing System 1 2 What is IntelliLink 1 3 Postal Requirements 1 3 Safety 1 4 Specifications 1 6 ...

Page 10: ...alculates correct postage Date and time stamp for use on incoming mail or on sensitive documents Optional accounting feature tracks postage costs by department Password protection limits access to authorised personnel Report printing capability provides hard copy records of your postage transactions In line moistener wets and seals envelopes certain models only USB communication ports Contact your...

Page 11: ...larger items must conform to postal specifications For best performance obtain tape sheets direct from your machine supplier What is IntelliLink Your mailing system takes full advantage of IntelliLink your digital gateway to an entire suite of services and information that can move your mail more efficiently and enhance your business performance IntelliLink technology gives you the ability to Add ...

Page 12: ...ng moving parts or materials while the machine is in use Keep hands loose clothing jewellery and long hair away from all moving parts Do not remove covers or defeat safety interlock switches Covers enclose hazardous parts that should only be accessed by properly trained service personnel Immediately report to service any damaged or non functioning components that renders the unit unsafe Place the ...

Page 13: ...ptimum operating performance and could cause the equipment to malfunction Contact your machine supplier for required service schedule Read all instructions before attempting to operate the equipment Use this equipment only for its intended purpose Always follow the specific occupational safety and health standards for your workplace This device is not intended for use in the direct field of view a...

Page 14: ...2x USB A 1x USB B 1x RJ11 Operating Temperature 4 C to 42 C LCD Display 4 lines 20 characters long Throughput Up to 45 letters per minute with no moistener Somewhat less with optional moistener Actual throughput will vary depending on the material used machine condition use of moistener and the skill of the operator Print Resolution 600 x 400 dpi Print Image Area at least 25 4 mm x 170 mm Ink Cart...

Page 15: ...1 7 SDC974A 1 Introduction It is certified that the Mailing System meets all applicable EU Directives The system has been designed to work on all Pan European Analogue Telecommunication Networks ...

Page 16: ...o our published specifications Material see figure below Minimum Size 127 mm x 76 mm Maximum Size 381 x 330 mm Minimum Flap Depth 22 mm Maximum Flap Depth 76 mm Minimum Thickness 0 18 mm Maximum Thickness 9 5 mm Maximum Stack Height for Mail 60 mm 381mm 76mm 330mm 127mm 76mm 22mm Maximum Minimum ...

Page 17: ...2 1 SDC974A 2 Getting to Know Your System Machine Features Front 2 2 Control Panel 2 4 Machine Features Rear 2 6 In this chapter you ll find out where everything is and what it does ...

Page 18: ...2 2 SDC974A 2 Getting to Know Your System 1 2 3 8 9 4 Machine Features Front 7 5 6 10 ...

Page 19: ...Guide for easy access 6 LED lights green when your system is on lights orange when your system is in sleep mode 7 Transport Release Lever two position Home transport rollers engaged for processing mail normal Released transport rollers disengaged so you can clear a stalled mail piece NOTE The machine will not process mail when left in the released position 8 Feed Deck supports your envelope post c...

Page 20: ...Scroll Keys allows you to scroll up and down through menu choices in the operator display If a Page Up Down key is lit it indicates additional choices are available in a menu up or down depending on key and that Page Up Down key can be pressed to access these further choices 4 Lock Power Key Dual function Prevents unauthorised use of your system if lock feature is setup and machine is in sleep mod...

Page 21: ...llows you to check your postage funds and number of mail pieces processed See Chapter 5 Adding Postage for details Add Postage allows you to add refill postage funds to your machine conveniently via modem requires analogue phone line See Chapter 5 Adding Postage for details Reports allows you to generate reports for postage accounting and other types of data See Chapter 10 Reports for details Opti...

Page 22: ...nalogue phone line you can add postage any time by pressing Add Postage and following the prompts See Chapter 5 Adding Postage for details 2 USB B Port allow connection to a PC for use with PC Meter Connect software 3 USB Ports allow you to connect a USB cable to peripherals scanner LAN scale 4 Power Receptacle connects to AC power cord supplied 5 Power Switch Turns power ON or OFF to machine Mach...

Page 23: ...atch Count 3 7 Printing Mail 3 8 Printing Options 3 9 Bypass Printing Seal Envelope Only 3 9 Printing Date Time on Incoming Mail 3 10 Printing Envelope Messaging Date Time on Incoming Mail 3 10 Printing Envelope Messaging Only 3 11 Adjusting Horizontal Print Position 3 11 Text Messages 3 12 What is a Text Message 3 12 Selecting a Text Message 3 12 Viewing a Text Message 3 12 Creating a new Text Me...

Page 24: ... view your current balance Home Screen When you power up your system the Home screen appears on the operating display If your system has been set up to require a lock code or password you are prompted to enter it A typical Home screen is show below your screen may vary slightly if you had not purchased the optional accounting feature or weighing platform If your machine has low funds see Chapter 6...

Page 25: ... feature Place the mail piece on the integrated weighing platform and have the system calculate the weight and then postage amount using the system s internal rating feature Each method is described in its own section that follows NOTE The mailing system can only print when the value is displayed between three horizontal bars i e 0 00 If the value does not display between three horizontal bars i e...

Page 26: ...low the prompts for the options and or services available for this class of service 7 Select Done when finished entering all the class options and fees Using the Weighing Platform Scale Standard Operation 1 Make sure scale is activated you will see 0 g next to SCALE on the display See Chapter 6 System Options to turn your scale on if necessary 2 Place mail piece on scale The weight of the mail pie...

Page 27: ...ompts for the options and or services available for this class of service 4 Select Done when finished entering all the class options and fees 5 Press the Weigh Rate key 6 Select Diff weighing 7 Place the mail pieces onto the scale They can be placed onto the scale in a container if required 8 Remove the first mail piece and the value will automatically set Process this mail piece in the normal way...

Page 28: ...ess Yes Enter 4 If a password has been assigned to this account you will be prompted to enter one Key in the 4 digit password if necessary 5 You return to the Home screen with the name of the account listed alongside ACCT Envelope Messaging When printing mail you can also print Envelope Messaging alongside the postal frank Envelope Messaging can consist of a Graphic Ad and or a Text Message 1 From...

Page 29: ...ring the Batch Count Checking the Batch Count 1 Press Funds 2 Press Page Down 3 The display shows the batch information 4 Press Home to return to the Home screen You can view the accumulated postage value and piece count information from the batch register and print this for your records You can also clear or reset the batch count to zero Printing a Record of the Batch Count information 1 Press Fu...

Page 30: ...p along the moistener and move the envelope towards the right 3 Position the envelope or tape sheet against the registration wall of the system and slide it to the right until the system grasps it The system prints the digital meter stamp and ejects the envelope tape sheet Registration Wall IMPORTANT Always ensure that your prints are clear and complete Poor prints may be rejected by your Postal A...

Page 31: ...your choice Bypass Printing and Seal the Envelope Only if a moistener is available If using the moistener you can set up your mailing system to seal envelopes without printing a digital meter stamp on them 1 Press Print Menu 2 Select Seal Only The Seal Only No Printing screen appears 3 Place flap along moistener and move towards the right 4 Slide the envelope to the right until the system takes ho...

Page 32: ...Envelope Messaging Date and Time on Incoming Mail You can set up your mailing system to print Envelope Messaging the date and time on incoming pieces of mail This feature is only available on certain models 1 Press Print Menu 2 Select Ad and Text and Date The AD TEXT AND DATE screen appears 3 Select a Graphic Ad Once you have selected a Graphic Ad you will also be able to select a Text Ad A Receiv...

Page 33: ... appears 5 Select Exit AD AND TEXT when finished to return you to the Home screen 3 Select a Graphic Ad and or Text Message you require to print 4 Place the envelope up against the registration wall of the system and slide it to the right until the system grasps it The system prints the Envelope Messaging with no other postal information NOTE Make sure you orient the mail piece so the Envelope Mes...

Page 34: ... a Text Message 1 Press Page Down 2 Select TEXT then Select a Text Msg The display lists all messages created on your system 3 Press Page Down to see additional choices 4 Select the message you want to use You return to the Home screen with the name of the message on the second screen Viewing a Text Message 1 Press Page Down 2 Select TEXT then View a Text Msg The display lists all messages created...

Page 35: ...age select Done 6 Enter the name you wish to call this Text Message and select OK 7 Select Create another Msg or Quit if you are finished Delete a Text Message 1 Press Page Down 2 Select TEXT then Page Down then Delete a Text Msg The display lists all messages created on your system 3 Press Page Down to see additional choices 4 Select the message you want to delete 5 You will be asked to confirm t...

Page 36: ...mend the text 6 When your first line edit is complete select Continue 7 Repeat this process until you reach the end of the message at which time the display will show EDIT COMPLETE You can now chose to rename the message review the message or select Quit to save the changes you have just made IMPORTANT INFORMATION In accordance with Postal and Advertising Standards requirements the Envelope Messag...

Page 37: ...he Normal Preset 4 3 Defining New Values for Normal Preset 4 3 Custom Presets 4 4 Selecting a Custom Preset 4 4 Viewing a Custom Preset 4 4 Defining a New Custom Preset 4 5 Editing a Custom Preset Name 4 6 Deleting a Custom Preset 4 6 This chapter discusses the Normal and Custom Presets feature available on your machine ...

Page 38: ...n ad and has a Mail Class already on the screen this is the condition that will be recorded by system when you define a preset either Normal or Custom If you need to change the values of a preset just change the machine condition by pressing the appropriate Weigh Rate Print Menu or Home keys and establishing the proper settings such as No Ad a particular mail class etc The Custom or Normal Preset ...

Page 39: ...Select this preset You return to the Home screen with the Normal Preset chosen using the values just shown B Select Continue to return to the first screen in Step 4 Defining New Values for the Normal Preset To define new values change the settings for the Normal preset 1 Establish the proper settings on the machine such as No Ad Mail Class etc that you want the preset to contain 2 Press Custom Pre...

Page 40: ...to the Home screen with the preset values chosen Viewing a Custom Preset 1 Press Custom Preset 2 Press Page Down 3 Select View Preset The display lists all presets 4 Select the preset you want to view The first screen of defined values for the Custom Preset is listed Press Page Down to see the remainder of the defined values 5 If you press Page Down to the fourth screen you have a choice A If you ...

Page 41: ...of this preset Key in a name for the preset It can be up to twelve alpha numeric characters long To access alpha characters repeatedly press the appropriate number key until the desired character displays for more information see Appendix A How To Enter Text When finished select OK The new values are saved and you return to the Custom Preset menu B If you select NO the system will display the curr...

Page 42: ...for more information see Appendix A How To Enter Text 5 When finished select OK You return to the Custom Presets menu 6 Press Home to return to the Home screen Deleting a Custom Preset Deleting a preset removes all the values assigned to it and removes it from the Presets Menu CAUTION Once you delete a preset its values are gone You can not recover a deleted preset 1 Press Custom Presets 2 Press P...

Page 43: ...m via a LAN 5 3 Connecting your system using PC Meter Connect 5 3 Connecting Your System to an Analogue Phone Line 5 3 Checking Funds Postage Available in Machine 5 3 Checking Your Postage By Phone Account Balance 5 4 Adding Postage 5 4 Printing a Funds Postage Report 5 5 Downloads from the Data Centre to Your Machine 5 5 System Update 5 6 Ad Postal Inscriptions 5 6 Software Update mandatory 5 6 P...

Page 44: ...equirements connection via your LAN may still be possible Contact your machine supplier for further details How does the system operate The system consists of a central computer situated in our Data Centre which holds details of the funds available in your Postage by Phone account Your DM220i communicates with the Data Centre and transfers funds from your Postage by Phone account into your meter P...

Page 45: ...ils of LAN connection availability LAN requirements are detailed in a guide which you can download Visit europe pb com docs and enter the reference number 8026 Connecting Your System Using PC Meter Connect PC Meter Connect software must be installed onto your internet enabled PC Contact your machine supplier for details of how you can obtain the software As you install PC Meter Connect software yo...

Page 46: ...y Phone account and your system is connected to a LAN has a direct connection to a PC or an analogue phone line 1 Press Add Postage 2 You may select Add xx to add the amount shown OR Select Add another amount Key in amount you want to add and select Continue Value must be in increments of 50 in the UK Channel Islands Isle of Man NOTE The amount shown in the Add xx selection line is the amount of p...

Page 47: ...owing Download required software updates to your machine Download advertisements or inscriptions you ordered Perform a remote inspection of your machine as required by the Postal Authority Download new postal rates Generally speaking downloads are considered either mandatory you must do them at the time you are prompted to on the screen or non mandatory you may decide to download at a later time H...

Page 48: ... required update is necessary Postal Code Update mandatory If the Postal Code Town Circle on record at the Data Centre does not match the Postal Code Town Circle of your mailing system the correct information will be downloaded into your machine When a machine is moved to a new location the Data Centre enters the new Postal Code Town Circle into the record Your system is updated when a connection ...

Page 49: ...ur machine will give you information regarding the status of the rate update and the choices available to you If the rate for a normal letter has changed and is effective immediately a screen displays showing the present preset postage and asks you if you want to reset the normal preset postage Press Yes Enter A screen displays for you to enter the new normal rate When a rate change update takes p...

Page 50: ... displays A If a download is not mandatory you will be prompted with either Get Update now or Skip get later Select the option desired B If a download is mandatory only Get update now displays and you must perform the download 7 After the download has completed a confirmation message displays A If you need to restart the system the prompt Restart now displays Select this to restart the system B If...

Page 51: ...isplay 6 3 Turning Features On and Off 6 4 Setting the Time Timeouts and Auto Date Advance 6 5 Setting Postage Values Funds Warnings 6 8 Changing the Lock Code and Password 6 9 Setting Scale Options 6 11 Connecting to Data Centre 6 13 Advanced Features 6 19 Meter Withdrawal 6 19 Barcode Scanner 6 19 Run Install Mode 6 19 This chapter presents system options you can setup or modify such as setting ...

Page 52: ...Date Time and Timeouts Setting Postage Values Funds Warnings Setting Lock Code and Passwords Scale Options accessed from the Home screen Connecting to Data Centre Most of the basic system options are accessed by pressing Options and selecting your choice from the menu accessed by using Page Up and Page Down The one exception is Scale settings which is accessed by the selection key next to SCALE at...

Page 53: ...epresenting the number of days you want to advance the date then select Add x days 1 30 4 Select Continue The new date now shows in the Home screen Adjusting the Contrast of the Display 1 Press Options 2 Select Adjust the Contrast 3 Select Increase Contrast or Decrease Contrast to change the contrast level as necessary 4 Press Clear back arrow key to return to Options menu Setting the Machine to T...

Page 54: ...the machine Accounting you can turn on or off the accounting feature See Chapter 11 Departmental Accounting for more information on accounting and accounting passwords Accounting Passwords you can turn on or off the requirement for all operators to enter passwords if passwords are set up when choosing an account Auto Rating you can turn on off the auto rating feature which calculates the postage a...

Page 55: ...ess Options 2 Press Page Down 3 Select Time and Timeouts 4 Select Normal Preset 5 Key in the amount of minutes from 1 240 before the system returns to the normal preset 6 Select OK The display returns to Time and Timeouts menu 6 Press Clear back arrow key to return to Options Menu Setting Sleep Mode Activation Time You can set the amount of time the machine waits until entering sleep mode When the...

Page 56: ... advance the date at the mail pickup time You can also turn the auto date advance feature off if you wish 1 Press Options 2 Select Time and Timeouts 3 Select Autodate advance 4 Type in the time in 24 hour format 5 Select Continue The display returns to Time and Timeouts menu 6 Press Clear back arrow key to return to Options menu NOTE If you want to turn the date advance feature off so that the dat...

Page 57: ...120 min to subtract minutes Key in the number of minutes you need to subtract and select Continue 7 The display returns to Time and Timeouts menu 8 Press Clear back arrow key to return to Options menu Setting Daylight Savings Time When Daylight Savings Time is enabled the machine s internal clock is advanced by 1 hour Daylight Savings Time is also known as Summer Time 1 Press Options 2 Press Page ...

Page 58: ...alue for a piece of mail the system displays a warning Setting the Low Funds Warning You can set up the system so that when the postage remaining reaches a certain level the system will remind you to add postage 1 Press Options 2 Press Page Down 3 Select Postage Values 4 Select Low funds warning 5 Key in the amount you want Select OK 6 Press Clear back arrow key to return to Options menu ...

Page 59: ... or enable the lock code if previously used or to change the lock code 1 Select Meter Lock Code 2 Select Change Lock Code A To disable the lock code Select Disable Lock Code At the confirmation message select Continue B To change or create a new lock code Select Change Lock Code At the prompt type in a new lock code 4 digits and select Continue Re enter the new lock code again to confirm and selec...

Page 60: ...ted to key in the existing 4 digit code and then confirm the code 5 You can then press Continue to return to the Options menu To either disable or change the lock code 1 Select Supervisor Password 2 Select Change Supervisor Password 3 Key in the existing Supervisor Password A To permanently disable the Supervisor Password select Disable Password B To change the Supervisor Password select Change Pa...

Page 61: ...lained in the following sections Zero the Scale If you have set your machine to retain the weight from the previous package or mail piece you will need to run this option to return the scale to zero weight 1 At the Home screen press the selection key next to SCALE 2 Select Zero Scale 3 The scale will zero the weight and return to the Home screen Turning Scale On or Off You may turn the scale funct...

Page 62: ...creen Change Class will require you to select a class of mail every time an item is placed onto the platform Retain Class will keep the class selected when items are removed replaced onto the platform 4 Press Clear back arrow key twice to return to the Home screen View Imperial Weight This function will not be available in all countries You may view the weight currently displayed on the scale in p...

Page 63: ...See also Chapter 5 Adding Postage Connecting to Data Centre for more information on this feature 1 Press Options 2 Press Page Down twice 3 Select Connect Data Centre 4 Select Uploads and Downloads The system automatically dials in to the centre NOTE Make sure the machine is connected to a phone cord that is attached to a LAN PC Meter Connect or an analogue phone line the type your Fax machine uses...

Page 64: ...ear back arrow key to return to Options menu Phone Parameters This menu option allows you to modify the phone connection settings on your machine dial prefix etc Entering the Dial Prefix Use this if you need to dial a prefix number like 9 to get an outside line 1 Press Options 2 Press Page Down twice 3 Select Connect Data Centre 4 Select Phone Parameters 5 Select Dialling Prefix 6 Key in the prefi...

Page 65: ...ber excluding prefix 8 Select OK You return to the Data Centre menu 9 Press Clear back arrow key to return to Options menu Change Local Number Use this if you need to change the number for Postage By Phone but only if you are directed to by a representative of your machine supplier 1 Press Options 2 Press Page Down twice 3 Select Connect Data Centre 4 Select Phone Parameters 5 Select Change Local ...

Page 66: ...s Page Down 6 Select Modem Parameters 7 To change Modem init string Select Modem init string Key in the new Modem Parameters they will contain alphanumeric characters as given by machine supplier or To Set Blind Dialling Select Skip Dial Tone Select Change to Yes Select Save and Exit This setting can be used when a non standard dial tone is used on your telephone system or To Set Modem Speed Selec...

Page 67: ... A warning message displays that reminds you that entering a wrong value may result in errors connecting to the Data Centre If you want to continue press Yes Enter otherwise press No to return to the Select to View Edit menu 7 Key in a new entry for that parameter some entries may require alpha numeric characters When finished either select Restore Default if you made a mistake or changed your min...

Page 68: ...and routes your call to a zone that ensures the lowest cost for the connection ANI LCZ Server Port The server port number identifies the port number on the ANI LCZ server to which your system connects on dial up Primary DNS Server This is the internet address of the primary domain name server DNS The domain name server converts your system name to its IP address Secondary DNS Server This is the in...

Page 69: ...age Meter Withdrawal for withdrawing postage funds Run Install Mode Meter Withdrawal Withdrawing Postage Funds This function is used to withdraw your machine from use It should only be used under direct instruction of your machine supplier Barcode Scanner This feature is not available in all countries Run Install Mode This function is used to reset some options such as time and scale code It shoul...

Page 70: ...6 20 SDC974A 6 System Options ...

Page 71: ...onal Moistener 7 6 Filling the Optional Moistener 7 6 Maintaining the Optional Moistener 7 7 Removing the Moistener Brush 7 7 Removing the Holder and Wick 7 9 Running Print Tests 7 10 Test Print 7 10 Purge 7 11 Replacement 7 12 This chapter explains how to maintain your mailing system ...

Page 72: ... the Low Ink alert IMPORTANT INFORMATION Pitney Bowes recommends that you only use genuine replacement ink cartridges that are available from Pitney Bowes Pitney Bowes blue ink cartridges have been checked and comply with Postal Authority readability requirements If alternative cartridges or refills are obtained the ink used must be approved by your Postal Authority Ink Out Replace the ink cartrid...

Page 73: ...dge guard NOTE If you are NOT changing the printhead skip to Step 5 If you have been directed by a representative of your machine supplier to change the Print Head continue with step 4A below 4A Squeeze the two grey tabs on either side of the printhead 4B While squeezing lift and tilt to the right the printhead The printhead should come up out of the machine ...

Page 74: ...inthead 4D Squeeze the two grey tabs on either side of the new printhead and slightly angle the printhead while sliding it back into its holder 4E Push the printhead back into place You should hear a click when it is seated correctly Replacing the Ink Cartridge Printhead continued CLICK ...

Page 75: ...screen 7 Rotate the guard back to the closed position 5 Remove the tape from the bottom of the new ink cartridge This should automatically be removed with the packaging 6 Lower the ink cartridge into the cavity The ridges on either side of the cartridge will slide into the grooves Ridge Ridge Groove Replacing the Ink Cartridge Printhead continued ...

Page 76: ...tener if fitted Refer to the following procedure to refill the moistener Fitting the Moistener if supplied Slide the moistener onto the machine You should hear a click as it engages CAUTION Don t overfill the moistener tank 2 Add enough sealing solution or water to bring the sealant level up to the bottom of the fill hole We recommend sealing solution because it helps keep your moistener clean and...

Page 77: ...lace the moistener brush or wick as needed See Chapter 9 Supplies and Options for instructions on ordering these supplies for your machine 1 Push down on the blue release lever on the moistener Removing the Moistener Brush Release Lever 2 Pull the moistener straight out to the left 3 Open the hinged brush holder 4 Grasp the bristles and slide the brush out of the hinged brush holder towards the fr...

Page 78: ...the brush back towards the rear of the moistener 8 If you need to clean the wick and holder continue with Removing the Holder and Wick procedure on the next page Otherwise push down on the blue release lever on the moistener CLICK Release Lever 9 Slide the moistener back onto the machine You should hear a click as it engages Removing the Moistener Brush continued ...

Page 79: ...h down on the blue release lever on the moistener Removing the Holder and Wick Wick Holder 1 Pull up and remove the holder and wick from the moistener as shown 2 Separate the wick from its metal holder Clean the wick in plain water and rinse thoroughly CLICK Release Lever 6 Slide the moistener back onto the machine You should hear a click as it engages ...

Page 80: ...m a purge as described on the following page 1 Press Options 2 Press Page Down twice 3 Select Advanced Features 4 Select Maintenance mode 5 Select Printer maintenance 6 Select Test Print 7 When prompted insert an envelope through the machine 8 You are asked if the test pattern is OK A If yes press Yes and you return to the PM Maintenance menu 9 Press Clear back arrow key 4 times to return to the H...

Page 81: ...Advanced Features 4 Select Maintenance mode 5 Select Printer maintenance 6 Select Purge 7 You have a choice of 4 purges to use Normally selecting Purge A is sufficient to purge the system unless directed by a representative of your machine supplier to do otherwise 8 The system executes a purge This may take a few moments When finished you return to the Purge screen 9 Press Clear back arrow key 5 t...

Page 82: ...inthead at the beginning of this chapter which explains this procedure in detail using illustrations 1 Press Options 2 Press Page Down twice 3 Select Advanced Features 4 Select Maintenance mode 5 Select Printer maintenance 6 Select Replacement 7 You have a choice to replace the printhead or ink tank cartridge 8 Follow the steps in Replacing the Ink Cartridge Printhead at the beginning of this chap...

Page 83: ...lay Messages 8 2 Power Problems 8 2 Printing Problems 8 3 Feeding Problems 8 4 Display Problems 8 4 Problems Adding Postage 8 5 Moistening Problems 8 6 Viewing System Configuration Levels 8 6 This chapter explains how to troubleshoot your mailing system ...

Page 84: ...ion in this chapter In many cases it can help you resolve the problem You can often restore normal operation by turning your system off and then back on If you still cannot resolve the problem call your machine supplier for help Contact details can be found on the back cover of this guide or on a separate document supplied with your system Display Messages From time to time your system will displa...

Page 85: ...te or streaked poor print quality Print nozzles clogged If printer maintenance fails to correct the problem call your machine supplier You may have to replace the printhead IMPORTANT Always ensure that your prints are clear and complete Poor prints may be rejected by Royal Mail If you notice missing lines in the print as shown in the illustration perform a printhead purge as described on page 7 11...

Page 86: ...2 Carefully pull envelope out from right 3 Make sure deck is clear of paper fragments 4 Rotate transport release lever anticlockwise to the home position To avoid stalled jammed envelopes 1 Make sure your envelopes meet our published specifications See Chapter 1 Introduction 2 Feed envelopes correctly See the instructions in Chapter 3 Running Mail Don t try to feed oversize envelopes through the m...

Page 87: ...Centre no dial tone Machine not connected to analogue phone line Make sure you ve connected your machine to a working analogue phone line the same type you connect your Fax to Also make sure the phone line connectors are firmly seated Incorrect setup of System Options One or more of the system options may be setup wrong Go to the system options instructions and check the following Does your phone ...

Page 88: ... screen Moistening Problems if moistener is fitted Envelopes don t seal Incorrect feeding Make sure you slide the envelope flap under the blue edge of the feed deck If you don t the moistener can t wet the flap Low sealant level Check the sight glass on the left side of the moistener tank If the sealant level is low add sealing solution until it reaches the bottom of the fill hole See the instruct...

Page 89: ...Postal Advertisements Ad 9 2 Departmental Accounting 9 2 How to Order 9 2 This chapter explains how to order supplies and accessories for your digital mailing system It also tells you a little about options that can help you get the most value from your equipment ...

Page 90: ...Ads if your needs require it up to a total of 20 Ads Optional Graphic Ads are conveniently loaded into your machine over your internet connection or your telephone line via software downloads Departmental Accounting The accounting feature tracks postage costs for departmental accounts See Chapter 11 Departmental Accounts for details How to Order All supplies accessories and options are available f...

Page 91: ...count Report 10 3 Multi Account Summary Report 10 3 Account List Report 10 3 Register Funds Report 10 4 Configuration Report 10 4 System Setup Report 10 4 Error Report 10 5 Rates Summary Report 10 5 Permit Summary Report 10 6 This chapter explains how to take advantage of the reports feature of your system ...

Page 92: ...port Register Funds Report Configuration Report System Setup Report Error Report Rates Summary Report Permit Summary Report Test Indicia NOTE An external printer is required for reports marked with an asterisk Add Postage Report This report lists the last 5 postage refills 1 Press Reports 2 Select Add Postage Report 3 When prompted insert tape sheet or envelope into machine The report is printed a...

Page 93: ...ental Accounting feature is set up on your system 1 Press Reports 2 Select Multi Acct Summary 3 When prompted insert tape sheet or envelope into machine The report is printed and you return back to the Printable reports menu NOTE If it is a multi page report you will be prompted to insert another envelope tape sheet 4 Press Clear back arrow key to return to Report type menu or press Home to return...

Page 94: ...tion information about your machine and Postage By Phone account 1 Press Reports 2 Select Configuration Rpt 3 When prompted insert tape sheet or envelope into machine The report is printed and you return back to the Printable reports menu NOTE If it is a multi page report you will be prompted to insert another envelope tape sheet 4 Press Clear back arrow key to return to Report type menu or press ...

Page 95: ...r back arrow key to return to Report type menu or press Home to return to the Home screen Rates Summary Report This report provides a history of postages rates that your machine has loaded and the status of the rate table 1 Press Reports 2 Select Rates Summary Report 3 When prompted insert tape sheet or envelope into machine The report is printed and you return back to the Printable reports menu N...

Page 96: ...e count the number of pieces must be reset after the report has been printed 1 Press Reports 2 Select Permit Report 3 When prompted insert envelope Note If it is a multi page report you will be prompted to insert another envelope tape sheet 4 Press Clear back arrow key to return to Report Type menu or press Home to return to the Home Screen ...

Page 97: ...p Account Passwords 11 5 Turning On Account Passwords 11 6 Turning Off Account Passwords 11 6 Selecting an Account 11 7 Displaying Account Totals 11 7 Clearing an Account 11 8 Clearing all Accounts 11 9 Deleting an Account 11 10 This chapter explains how to take advantage of the optional accounting features of the system If you have the optional INVIEW Accounting package please see note on page 11...

Page 98: ...eces of mail charged to an account since it was last cleared The value total This is the total amount of postage charged to an account since it was last cleared An account password The maintenance of your accounts is done through options on the Accounts menu accessible by pressing the selection key next to ACCT at the Home screen if feature is activated Each Accounts menu option is discussed in th...

Page 99: ...lect an Account will be displayed For information on Inview Accounting see note at the bottom of the previous page Turning Off Accounting You can temporarily turn off the Departmental Accounting whenever you wish NOTE You will not be tracking postage by account when this feature is turned off 1 From Home screen press the selection key next to ACCT to display the Accounts menu 2 Press Page Down twi...

Page 100: ...s account Key in a name for the account It can be up to twelve alpha numeric characters long To access alpha characters repeatedly press the appropriate number key until the desired character displays For more information on entering text see Appendix A How to Enter Text 4 When finished select Continue At the prompt to create another account either A Press Yes Enter and go back to Step 3 to create...

Page 101: ...me Key in a new name for the account It can be up to twelve alpha numeric characters long To access alpha characters repeatedly press the appropriate number key until the desired character displays For more information on entering text see Appendix A How to Enter Text B Select OK when done C If account passwords are turned on you are asked if you want to change the account password also If you sel...

Page 102: ...sswords ON You return back to the Accounts menu 4 Select Select an account 5 The Select an Account screen displays Press Page Down to see more choices if lit To select an account A You may either key in the account number if you know it and press Yes Enter OR B Use the appropriate selection key next to the display 6 Key in the 4 digit password for that account if required 7 You return to the Home ...

Page 103: ...tals You can view your account totals anytime using this option 1 From Home screen press the selection key next to ACCT or Select an Account to display the Accounts menu 2 Press Page Down and select Display acct totals 3 The Display an Account screen displays Press Page Down to see more choices if lit To select an account A You may either key in the first digit of the account number if you know it...

Page 104: ...play the Accounts menu 2 Press Page Down and select Clear an account 3 The Clear an Account screen displays Press Page Down to see more choices if lit To select an account A You may either key in the account number if you know it and press Yes Enter OR B Use the appropriate selection key next to the display 4 At the confirm clear prompt press Yes Enter or No if you change your mind The account is ...

Page 105: ... Clear ALL Accts or Cancel if you change your mind All the accounts are cleared and you return back to the Accounts menu 4 Press Clear back arrow key or Home to return to the Home screen Clearing All Accounts You can clear the postage totals on all accounts for example at the beginning of a new fiscal year with this option CAUTION Make sure your really want to clear all your accounts Once you do t...

Page 106: ... see more choices if lit To select an account A You may either key in the account number if you know it and press Yes Enter OR B Use the appropriate selection key next to the display 4 At the confirmation prompt to delete the account selected press Yes Enter to delete or No if you change your mind 5 In either case you return to the Accounts menu screen Press Clear back arrow key or Home to return ...

Page 107: ... cycles through 2 A B C Extended character sets are provided for foreign markets on a country by country basis In those cases a numeric key may need to be pressed several times to cycle through the complete character set associated with a key Postal Codes In postal codes all alpha characters are uppercase For postal codes that follow a fixed format of alpha and numeric characters only the appropri...

Page 108: ...t sign Plus sign Hash mark Tild Equal Sign Ampersand Percentage _ Underscore Quotation The 0 zero key on the keypad functions as the space key The decimal point key also functions as the Shift key In the alpha character entry mode any screen that accepts alpha characters this key toggles between all uppercase letters and all lowercase letters An indication of the current mode is presented at the l...

Page 109: ... unless you change it As delivered your machine has factory set defaults or normal settings You may change these if you wish Descending Register Available Unused The postage funds available for use Digital Meter Stamp The imprint produced by the machine This may include The postage amount The Date The machine s Serial Number Postal Code Information for Postal Authority use Envelope Messaging This ...

Page 110: ...thorised machine use Modem The part of the machine that dials into the Data Centre and transfers information over the phone line Postage By Phone A service that allows you to buy postage and check account status over the phone It also permits convenient postal inspection by phone PC Meter Connect Pitney Bowes software for your PC that allows your system to access the Data Centre using your PC s in...

Page 111: ......

Page 112: ...DC974 RevA 5 12 Pitney Bowes Limited 2012 We have made every reasonable effort to assure the accuracy and usefulness of this guide however we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our products SDC974A ENGLISH ...

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