41
EN
ENGLISH
TROUBLESHOOTING
Proper cleaning, maintenance and the use of clean, dry, quality fuel will prevent common operational problems. When your Pit
Boss
®
grill is operating poorly, or on a less frequent basis, the following troubleshooting tips may be helpful.
For FAQ, please visit
www.pitboss-grills.com
. You may also contact your local Pit Boss
®
authorized dealer or contact Customer
Service for assistance.
WARNING: Always disconnect the electrical cord prior to opening the grill for any inspection, cleaning,
maintenance or service work. Ensure the grill is completely cooled to avoid injury.
ELECTRIC SMOKER
SYMPTOM
CAUSE
SOLUTION
No Power to controller
Not plugged into outlet
Plug in to power source
House breaker or GFI tripped
Reset breaker or GFI. Min. 15 amp
Bad connection at controller
Unplug connection and reconnect.
Faulty Controller
Call for replacement.
Power light/ Heating light not on
Appliance not powered on
Turn on the Controller
Faulty controller
Call for replacement.
Element not on
Bad connection at the element
Unplug connection and reconnect.
Faulty element
Call for replacement.
Cabinet Temp is inaccurate
Faulty Temp Sensor
Clean temperature probe using a soft cloth.
Call for replacement.
Faulty controller
Call for replacement.
Appliance takes excessive amount
of time to heat
Climate
Temps below 65°F (18°C) may extend heating time
Appliance plugged into an extension cord Plug appliance directly into power source. Maximum
Length extension cord 25 ft, min. gauge 12/3.
Door not closed properly
Close door and adjust latch so door seals completely
Faulty controller
Adjust door hinges
Gap between the door & smoker
Door alignment
Call for replacement door kit
Damaged door seal
Close door and adjust latch so door seals, completely
around appliance.
No smoke
No wood chips
Move appliance to level surface and adjust height
Element not staying on long enough to
heat chips due to TEMP set too low
Open vent fully.
Re-set TEMP higher to turn on the element.
Damaged wood chip box
Call for replacement.
Controller will not adjust temp
Faulty controller
Call for replacement.