Manual for StealthTouch M5-M7 with Core Pentium & Core i-Series Model v1.0
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8.8
Touch Panel: Touch panel not responding to finger touch
Problem description: The cursor on Windows is not activated by finger touch.
1.
Try to use a keyboard/mouse to test if the system has lockup problem (system stops responding). If you are able
to use keyboard/mouse to move the cursor, go to step 2. If you are not able to use mouse/keyboard to activate
cursor, the system may have lockup problem. Restart the computer again.
2.
Be sure that Touch adapter is detected in touch utility. If touch adapter not detected, press Add on the Touchkit
utility screen to add touch adapter.
3.
Re-install Touchkit utility driver. TouchKit utility driver can be downloaded from PioneerPOS.com.
4.
Since Touch Panel Controller is controlled by Serial Controller on System Board, defective Serial Controller may
cause problem on Touch Panel. Please double-check device manager to see if you are having problem on COM
Ports. If COM Ports are having problem, you will see yellow exclamation mark in device manager under
“communication ports”.
8.9
Touch panel: Cursor always stay on the edge of the screen
Problem description: The touch active area on one side of the screen is pressed.
1.
Check for any dirt/dust accumulation on the side of the screen; otherwise re-adjust the touch screen panel.
2.
Make sure the active are around the touch panel is not pressed/touched by other objects.
