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41

VIDEO CONNECTIONS (Continued)

Connecting to 480I (conventional) TV

Component connection

Video connection

S-Video connection

• Use the 480I Component terminals

on the television. See the operation
manual of your television for details.

• Use the DTV/480I button on your

remote control or on the front panel of
the unit to switch to 480I mode.

1

480I component monitor (commer-
cially available)

2

RCA cable (commercially available)

3

Digital Tuner

4

To 480I component video input
connector

• Use the video input terminal on the

television. See the operation manual
of your television for details.

• Use the DTV/480I button on your

remote control or on the front panel of
the unit to switch to 480I mode.

8

Video cord (commercially available)

9

To video input connector (commer-
cially available)

• Use the S-video input terminal on the

television. See the operation manual
of your television for details.

• Use the DTV/480I button on your

remote control or on the front panel of
the unit to switch to 480I mode.

5

TV set (commercially available)

6

S-Video cable (commercially
available)

7

To S-Video input connector

CONTROL

IN

OUT

6

5

7

3

CONTROL

IN

OUT

8

5

9

3

CONTROL

IN

OUT

1

2

3

4

Connections

Front of Digital Tuner

Remot Control

4

5

6

7

8

9

0

100

CH RETURN

ENT

AUDIO

DIGITAL TUNER

DTV/480I

INPUT

3

PLAY

1

REW

FF

¡

7

STOP

8

PAUSE

REC

AIR/CABLE

CLEAR

VCR CH

VCR

POWER

∞

5

∫Ù¿Û.?.

STANDBY/ON

DTV / 480I

DIGITAL TUNER

DTV/480I

button

Front of Digital Tuner

Remot Control

4

5

6

7

8

9

0

100

CH RETURN

ENT

AUDIO

DIGITAL TUNER

DTV/480I

INPUT

3

PLAY

1

REW

FF

¡

7

STOP

8

PAUSE

REC

AIR/CABLE

CLEAR

VCR CH

VCR

POWER

∞

5

∫Ù¿Û.?.

STANDBY/ON

DTV / 480I

DIGITAL TUNER

DTV/480I

button

Front of Digital Tuner

Remot Control

4

5

6

7

8

9

0

100

CH RETURN

ENT

AUDIO

DIGITAL TUNER

DTV/480I

INPUT

3

PLAY

1

REW

FF

¡

7

STOP

8

PAUSE

REC

AIR/CABLE

CLEAR

VCR CH

VCR

POWER

∞

5

∫Ù¿Û.?.

STANDBY/ON

DTV / 480I

DIGITAL TUNER

DTV/480I

button

Summary of Contents for SH-D505

Page 1: ...Operating Instructions DIGITAL TUNER SH D505 Operating Instructions DIGITAL TUNER SH D505 ...

Page 2: ...evision reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the deal...

Page 3: ... electric light or power circuits or where it can fall into such power lines or circuits When installing an outside antenna system extreme care should be taken to keep from touching such power lines or circuits as contact with them might be fatal OVERLOADING Do not overload wall outlets extensioncords orintegralconveniencereceptacles as this can result in a risk of fire or electric shock OBJECT AN...

Page 4: ...n Screen Menu 12 Watching Digital TV Selecting the Channels 13 Adjusting the Video Image 14 Selecting the Audio Mode 15 On screen Information 16 Closed Caption 19 Recording Timer 20 Setting Up the Digital Tuner System Setup 23 Signal Reception 23 Time Zone 24 Audio Video Setup 25 Aspect Ratio 25 Digital Audio Out 26 Channel Scan 27 User Setup 29 Language 29 Favorite Channels 29 Password 31 Channel...

Page 5: ... Connections 38 Connecting to a VCR 42 Audio Connections 42 Other Connections 44 Operation of Remote Control Operation of Remote Control 45 Appendix Troubleshooting 49 Specifications 50 Hoja de rápida referencia en español Principales componentes del sintonizador digital 51 Terminales de la parte posterior 52 Page Aide mémoire en français Elements principaux du tuner digital 53 Raccordements arriè...

Page 6: ...off Colored buttons MEMO To use this function with the timer recording on your VCR you must also set the timer recording program on the VCR See the operation manual of your VCR for timer programming details If the RED colored button is pressed again the selected reservation setting will be canceled 5 HOW TO READ THIS OPERATING INSTRUCTIONS First read Initial Setup pages 7 8 Then read Basic Operati...

Page 7: ...nguage 1 2 3 4 5 9 9 DTV TV FAVORITES SELECT INFO MENU CH LIST CH CC 1 2 3 4 5 6 7 8 9 0 100 VIEW MODE CH RETURN ENT AUDIO DIGITAL TUNER DTV 480I INPUT 3PLAY 1REW FF 7STOP 8PAUSE REC AIR CABLE CLEAR VCR CH VCR POWER VOL CABLE 5 5 5 2 3 ª STANDBY ON General Information Colored buttons 6 MEMO These settings can be changed once entered See pages 24 25 26 29 If the language setting screen does not app...

Page 8: ...d button Press to select the Input Source and the CATV Mode Press the RED colored button 7 MEMO See pages 25 26 for detailed explanations of th5 ese functions Colored buttons MEMO See page 27 28 for detailed explanations of this function This screen will appear if the Digital Tuner is unable to set the channels See page 49 8 9 10 11 If you input an incorrect number while inputting the four digit p...

Page 9: ...ture constructed from interlacing two pairs of fields each containing half the scan lines as in today s analog TVs 2 Progressive Scanning Picture constructed from single frames containing all the scan lines progressing from top to bottom as in today s PC monitors 1080I 1080 1920 720 1280 480 704 480 704 720P 480P 480I NTSC H D T V S D T V D T V 3 Universal remote control with light function The re...

Page 10: ...tch to AIR CABLE as an input source POWER button Turns power on and off for Digital Tuner Cursor buttons Used to move cursor on menu screen and the channel list INFO button Displays Info Banner VOL Volume buttons Used to control volume level for the current analog TV broadcast MENU button Turns menu screen on and off CH LIST button Turns channel list on and off Numeric buttons Used to select chann...

Page 11: ...ns are indicated by the colored buttons When a colored button is pressed the screen for that function is displayed BASIC OPERATIONS This section explains the basic operations of the remote control DTV TV FAVORITES SELECT INFO MENU CH LIST CH CC 1 2 3 4 5 6 7 8 9 0 100 VIEW MODE CH RETURN ENT AUDIO DIGITAL TUNER DTV 480I INPUT 3PLAY 1REW FF 7STOP 8PAUSE REC AIR CABLE CLEAR VCR CH VCR POWER VOL CABL...

Page 12: ...aspect ratio 16 9 4 3 Select digital audio output format AC 3 PCM Check the status of DTV signal reception e g when installing an antenna Activate automatic channel tuning for the selected input source Channels selectable with colored buttons Set password Select channels that require password Select channels to be removed from the channel list Select channels to be removed from channel surfing wit...

Page 13: ...12 30 25 01 25 04 and 35 40 are preset for the BLUE colored button pressing the button changes the channels as shown below Selecting preset channels using the colored favorites buttons Colored buttons MEMO GREEN RED YELLOW can also be used to select preset channels MEMO See pages 29 30 for favorite channel presetting MEMO Some channels may appear that are not currently broad casted Channels remove...

Page 14: ...4 3 image is horizontally expanded to fit the screen When the TV screen is 4 3 and the image is 16 9 Letterbox Two gray bars appear at the top and bottom of the screen Center The left and right portions of the image are concealed Squeeze 16 9 image is horizontally compressed to fit the screen DTV TV FAVORITES SELECT INFO MENU CH LIST CH CC 1 2 3 4 5 6 7 8 9 0 100 VIEW MODE CH RETURN ENT AUDIO DIGI...

Page 15: ...number of receivable audio signals are displayed on the screen Such as 1 3 2 3 and 3 3 DTV TV FAVORITES SELECT INFO MENU CH LIST CH CC 1 2 3 4 5 6 7 8 9 0 100 VIEW MODE CH RETURN ENT AUDIO DIGITAL TUNER DTV 480I INPUT 3PLAY 1REW FF 7STOP 8PAUSE REC AIR CABLE CLEAR VCR CH VCR POWER VOL CABLE 5 5 5 2 3 ª STANDBY ON To remove audio icon from the screen press MEMO The icon is automatically removed aft...

Page 16: ...nner 1 MEMO The selected television program is displayed in the background To view program info Small program info Program info OFF Big program info Name of program Time of program Broadcast station Channel number Main Sub Each time is pressed the screen changes as shown Press The program info will appear DTV TV FAVORITES SELECT INFO MENU CH LIST CH CC 1 2 3 4 5 6 7 8 9 0 100 VIEW MODE CH RETURN E...

Page 17: ...ew out of boundary text Big program info DTV TV FAVORITES SELECT INFO MENU CH LIST CH CC 1 2 3 4 5 6 7 8 9 0 100 VIEW MODE CH RETURN ENT AUDIO DIGITAL TUNER DTV 480I INPUT 3PLAY 1REW FF 7STOP 8PAUSE REC AIR CABLE CLEAR VCR CH VCR POWER VOL CABLE 5 5 5 2 3 ª STANDBY ON DTV TV FAVORITES SELECT INFO MENU CH LIST CH CC 1 2 3 4 5 6 7 8 9 0 100 VIEW MODE CH RETURN ENT AUDIO DIGITAL TUNER DTV 480I INPUT ...

Page 18: ...IEW MODE CH RETURN ENT AUDIO DIGITAL TUNER DTV 480I INPUT 3PLAY 1REW FF 7STOP 8PAUSE REC AIR CABLE CLEAR VCR CH VCR POWER VOL CABLE 5 5 5 2 3 ª STANDBY ON MEMO Channel list will not be displayed unless detailed info is available via DTV signal MEMO If a program or a starting time is changed by the broadcasting station its channel list may not be correct as information The channel number is display...

Page 19: ... shown MEMO Closed Caption may malfunc tion white blocks strange characters etc if signal conditions are poor or if there are problems at the broadcast source This does not necessarily indicate a problem with your set If a button is pressed to call up an on screen display while viewing a Closed Caption broadcast the closed captions will disappear momentarily Good morning How are you Good morning H...

Page 20: ...ing program on the VCR See the operation manual of your VCR for timer programming details Press Press the RED colored button Use the numeric buttons to enter the channel you wish to set Press to choose Waiting time Press to select the Waiting time until the recording Press to choose Recording time 1 2 3 4 MEMO Waiting time should be set in every 10 minutes In the case that Waiting time setting is ...

Page 21: ...d entered here will be valid only for the recording timer During normal channel selection the entry of a password will be required again RECORDING TIMER Continued MEMO Recording time should be set in every 30 minutes DTV TV FAVORITES SELECT INFO MENU CH LIST CH CC 1 2 3 4 5 6 7 8 9 0 100 VIEW MODE CH RETURN ENT AUDIO DIGITAL TUNER DTV 480I INPUT 3PLAY 1REW FF 7STOP 8PAUSE REC AIR CABLE CLEAR VCR C...

Page 22: ...Light on Light off Light off Light off Waiting time Recording time Digital Tuner Power Indicator 480I REC Indicator Set the recording timer Turn power off Start recording End recording Light on off Light on Power on Recording Power off Light on Light on Light off Light on Light off Recording time Digital Tuner Power Indicator 480I REC Indicator Set the recording timer Turn power off Start recordin...

Page 23: ...RITES SELECT INFO MENU CH LIST CH CC 1 2 3 4 5 6 7 8 9 0 100 VIEW MODE CH RETURN ENT AUDIO DIGITAL TUNER DTV 480I INPUT 3PLAY 1REW FF 7STOP 8PAUSE REC AIR CABLE CLEAR VCR CH VCR POWER VOL CABLE 5 5 5 2 3 ª STANDBY ON Colored buttons 8 Setting Up the Digital Tuner MEMO When adjusting the antenna s direction check the picture and Signal Indicator after freezing the antenna in the direction desired f...

Page 24: ...Saving Observed setting are now set 1 2 3 4 Time Zone MEMO The time is automatically set when the Digital Tuner receives a time signal in a broadcast Therefore it is important to specify the time zone as the time signal may not match your region DTV TV FAVORITES SELECT INFO MENU CH LIST CH CC 1 2 3 4 5 6 7 8 9 0 100 VIEW MODE CH RETURN ENT AUDIO DIGITAL TUNER DTV 480I INPUT 3PLAY 1REW FF 7STOP 8PA...

Page 25: ... TV FAVORITES SELECT INFO MENU CH LIST CH CC 1 2 3 4 5 6 7 8 9 0 100 VIEW MODE CH RETURN ENT AUDIO DIGITAL TUNER DTV 480I INPUT 3PLAY 1REW FF 7STOP 8PAUSE REC AIR CABLE CLEAR VCR CH VCR POWER VOL CABLE 5 5 5 2 3 ª STANDBY ON Colored buttons MEMO Aspect ratio is the width to height ratio of a video image Picture distortion may result if the aspect ratio is not set properly It is impossible to switc...

Page 26: ...screen display The Digital Audio Out setting is now set 1 2 3 4 5 DTV TV FAVORITES SELECT INFO MENU CH LIST CH CC 1 2 3 4 5 6 7 8 9 0 100 VIEW MODE CH RETURN ENT AUDIO DIGITAL TUNER DTV 480I INPUT 3PLAY 1REW FF 7STOP 8PAUSE REC AIR CABLE CLEAR VCR CH VCR POWER VOL CABLE 5 5 5 2 3 ª STANDBY ON Colored buttons MEMO The DTV broadcasts are generally televised with Dolby Digital AC 3 If your digital au...

Page 27: ...n the power is turned OFF When designated several times each day When the power cord is unplugged and reconnected or after a power failure The channel setting will be canceled when the power is turned ON Press Press the BLUE colored button Press the YELLOW colored button Press to select the Input Source Press to select the CATV Mode Setting Up the Digital Tuner 5 MEMO The DTV programs are generall...

Page 28: ...clear the on screen display This screen appears when the Digital Tuner is unable to set the channels See Troubleshooting on page 49 DTV TV FAVORITES SELECT INFO MENU CH LIST CH CC 1 2 3 4 5 6 7 8 9 0 100 VIEW MODE CH RETURN ENT AUDIO DIGITAL TUNER DTV 480I INPUT 3PLAY 1REW FF 7STOP 8PAUSE REC AIR CABLE CLEAR VCR CH VCR POWER VOL CABLE 5 5 5 2 3 ª STANDBY ON ...

Page 29: ...to select the desired language Press to clear the on screen display The language is now set 1 2 3 4 Colored buttons USER SETUP Language The preset channel function can be used to preset your favorite channels for easy channel recall Each of the four colored buttons BLUE GREEN RED and YELLOW can store up to four channels for a total of sixteen preset channels 1 2 3 You can also use the following me...

Page 30: ...5 above MEMO When both Air and Cable have been selected a total of 32 channels 16 channels each for Air and Cable may be preset The preset function cannot be performed with Air and Cable channels mixed Before carrying out the storing operation select the antenna Air or Cable Press the colored button you wish to use The BLUE colored button is used in this example Press and the numeric buttons to se...

Page 31: ... setting to restrict viewing of selected channels A new password can be chosen if you forget your original password Changing the password from the initial setting Press The screen to the right will appear Press the GREEN colored button The screen to the right will appear Press the RED colored button The screen to the right will appear Use the numeric buttons to enter your four digit password Use t...

Page 32: ...it password Use the numeric buttons to confirm your new four digit password Enter the same four digit password Press to clear the on screen display Your new password is now set 4 5 DOLBY D I G I T A L CHANNEL MENU SELECT Channel up and down buttons DTV TV FAVORITES SELECT INFO MENU CH LIST CH CC 1 2 3 4 5 6 7 8 9 0 100 VIEW MODE CH RETURN ENT AUDIO DIGITAL TUNER DTV 480I INPUT 3PLAY 1REW FF 7STOP ...

Page 33: ...ing the channel filter screen The channel filter screen is initially blank Apply the marks to the channel filter screen to restrict access MEMO To specify a channel that requires the password apply the mark to Password Required under the desired channel To remove a channel from the channel list apply the mark to Remove from List under the desired channel To remove a channel from channel surfing ap...

Page 34: ...ay You have completed channel filtering 6 7 USER SETUP Continued Channel Filtering Continued DTV TV FAVORITES SELECT INFO MENU CH LIST CH CC 1 2 3 4 5 6 7 8 9 0 100 VIEW MODE CH RETURN ENT AUDIO DIGITAL TUNER DTV 480I INPUT 3PLAY 1REW FF 7STOP 8PAUSE REC AIR CABLE CLEAR VCR CH VCR POWER VOL CABLE 5 5 5 2 3 ª STANDBY ON ...

Page 35: ...connectors and plugs match when connecting the cords CONTROL IN OUT P 38 AIR Antenna In P 36 480I NTSC Video Out P 40 480I NTSC S Video Out P 41 Digital Audio Out Coaxial P 43 Digital Audio Out Optical SR Control P 44 Audio Out P 42 Digital Expansion Port For future expansion 480I NTSC Component Out P 41 1080I 720P 480P RGB Out P 38 1080I 720P 480P Component Out P 38 RGB Component Switch Used to s...

Page 36: ...ection Use one of the following two diagrams to connect an outdoor antenna A Using a VHF UHF combination outdoor antenna B Using separate VHF and or UHF outdoor antenna Connect the outdoor antenna cable lead in to the RF Antenna In on the rear of the Digital Tuner A Combination VHF UHF Antenna B Separate VHF UHF Antenna Digital Tuner CONTROL IN OUT Digital Tuner CONTROL IN OUT ...

Page 37: ...A CONNECTIONS Continued Cable Antenna Connection 2 Digital 8VSB Cable Analog Cable Reception 1 Digital 8VSB Cable Reception CONTROL IN OUT Digital Tuner CONTROL IN OUT Cable TV line Connect to your analog cable TV receiver ...

Page 38: ... the Digital Tuner to COMPONENT 1 1080I HDTV set commercially available 2 Digital Tuner 3 BNC cable commercially available RGB connection This Digital Tuner can be connected to a high definition television 1080I using the RGB terminals for higher quality images Set the DTV OUT switch on the rear of the Digital Tuner to 1080I Set the SIGNAL SELECT switch on the rear of the Digital Tuner to RGB 1 10...

Page 39: ...ly available 2 Digital Tuner 3 BNC cable commercially available RGB connection This Digital Tuner can be connected to a high definition television 720P using the RGB terminals for higher quality images Set the DTV OUT switch on the rear of the Digital Tuner to 720P Set the SIGNAL SELECT switch on the rear of the Digital Tuner to RGB 1 720P HDTV set commercially available 2 Digital Tuner 3 R G B H ...

Page 40: ...ially available 2 Digital Tuner 3 BNC cable commercially available RGB connection This Digital Tuner can be connected to a high definition television 480P using the RGB terminals for higher quality images Set the DTV OUT switch on the rear of the Digital Tuner to 480P Set the SIGNAL SELECT switch on the rear of the Digital Tuner to RGB 1 480P Monitor commercially available 2 Digital Tuner 3 R G B ...

Page 41: ...ion See the operation manual of your television for details Use the DTV 480I button on your remote control or on the front panel of the unit to switch to 480I mode 5 TV set commercially available 6 S Video cable commercially available 7 To S Video input connector CONTROL IN OUT 6 5 7 3 CONTROL IN OUT 8 5 9 3 CONTROL IN OUT 1 2 3 4 Connections Front of Digital Tuner Remot Control 4 5 6 7 8 9 0 100 ...

Page 42: ...ote control CONNECTING TO A VCR CONTROL IN OUT 1 2 4 3 2 indicates direction of video signal AUDIO CONNECTIONS Connecting to audio equipment 1 Audio equipment commercially available 2 Digital Tuner 3 Audio cable commercially available 4 To audio input connectors 1 TV set commercially available 2 Digital Tuner 3 Audio cable commercially available 4 To audio input connectors Connecting to a stereo T...

Page 43: ...l optical digital cable is required when a Dolby Digital decoder is used Similarly you must purchase a separate cable when you use the digital audio out RCA pin 1 Digital Tuner 2 Decoder or amplifier with Dolby Digital AC 3 processing commercially available 3 Optical digital cable commercially available or coaxial cable commercially available Use the appropriate cable for your audio system 4 To co...

Page 44: ... is done through the remote sensor Make sure the power is turned off before connecting Please complete all component connections before making control cord connection When the plug is inserted the CONTROL INPUT jack the remote sensor of that component will no longer receive signals Connection cord with monaural mini plug No resistance BNC cable When the digital tuner is controlled that is performe...

Page 45: ... use of your cable TV converter box or TV refer to their operating manuals Using Your Remote Control with the Digital Tuner After installing the batteries press DTV button If you can change the channel of the Digital Tuner by pressing CH UP or DOWN on the remote control it is in the Digital Tuner position NOTE When operation buttons common to the DTV TV and cable TV converter box such as the CHANN...

Page 46: ...towards VCR and press 2 Does the remote turn the VCR ON or OFF If yes the remote is ready to operate the VCR and no further steps are needed If no continue to the identify section To Identify Your VCR Direct Entry Method Use the following steps and list to quickly find the remote control code for your VCR First look up your VCR s remote control code number before going through the direct code entr...

Page 47: ...WN on your remote control Then release both buttons 3 Within ten seconds after releasing and CH DOWN enter the two digit code number of your TV using the numeric buttons refer to list on this page The remote control is now ready to send commands to your converter Some brands have more than one remote code listed due to changes in the remote codes from early to later model years In such cases you m...

Page 48: ...trol code for your cable TV converter First look up your converter s remote code number on page 40 before going through the direct code entry steps below If this procedure does not identify your converter use the Search method of identification described in the next section 1 Press 2 Press and hold down and CH DOWN on your remote control Then release both buttons 3 Within ten seconds after releasi...

Page 49: ...x the problem ship prepaid or carry in your product to a Pioneer Electronics Service Center Make sure the antenna cable is connected properly Adjust antenna orientation using Signal Reception Consult your cable operator This unit is equipped with a microprocessor that may fail to operate properly when subjected to external noise from electrical and magnetic appliances If the remote control and Dig...

Page 50: ...ync on 75 Ω PB PR 0 35 Vp p Non sync 75 Ω Y 1 0 Vp p Negative sync on 75 Ω C Burst 0 286 Vp p 75 Ω Composite Video 1 0 Vp p Negative sync on 75 Ω Audio Output 1 8 Vrms 1 kHz 0 dB L R Output connector Pin jack Optical digital output Optical connector Pin jack Cabinet Front Plastic Top Bottom Metal Upgrade port For expansion input devices Digital expansion port For expansion input devices Dimensions...

Page 51: ...ol remoto enciende apaga el aparato y selecciona los canales para la caja de convertidor de TV por cable Cuando se pulsen botones de operación comunes al DTV TV analógica y caja de convertidor de TV por cable como por ejemplo CHANNEL UP DOWN el botón selector de modo del control remoto para el dispositivo que está siendo controlado se encenderá Para controlar otro dispositivo que no sea el que est...

Page 52: ...rese de que coinciden los colores de los conectores y enchufes CONTROL IN OUT P 38 P 36 P 40 P 41 P 43 SR Control P 44 P 42 P 41 P 38 P 38 P 38 P 37 P 43 Entrada de antena AIR Interruptor de salida DTV Permite conectar a un televisor 1080I 720P o 480P Entrada de antena CABLE Interruptor RGB componente Conmutador para salida de RGB y salida del componente del terminal de salida de BNC Salida de S V...

Page 53: ...r et couper l alimentation électrique du tuner digital Boutons du curseur Touches utilisées pour déplacer le curseur sur l écran du menu et la liste des canaux Bouton INFO Affiche les informations bandeau Boutons VOL Volume Utilisé pour régler le niveau du volume sonore pour l émission TV analogique en cours de diffusion Bouton MENU Allume et éteint l écran du menu Bouton CH LIST Liste des canaux ...

Page 54: ...lation Le fait de rassembler le cordon de raccordement du tuner digital et de la télévision avec le câble de l antenne peut provoquer des interférences électriques lorsque vous regardez des programmes télévisés Assurez vous que les cordons de raccordement du tuner digital sont écartés du câble de l antenne lorsque vous installez le tuner digital Avant d effectuer le raccordement ou de régler les c...

Page 55: ...55 Page Aide mémoire en français ...

Page 56: ...earest Pioneer Authorized Independent Service Company or if you wish to purchase replacement parts operating instructions service manuals or accessories please call the number shown below 8 0 0 4 2 1 1 4 0 4 Please do not ship your product to Pioneer without first calling the Customer Service Department at the above listed number for assistance PIONEER ELECTRONICS SERVICE INC CUSTOMER SERVICE DEPA...

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