Getting started
04
22
En
FAQ
• After I load a DVD disc, it ejects
automatically after a few seconds!
Most likely, the disc is the wrong region for
your player. The region number should be
printed on the disc; check it against the
region number of the player (which you can
find on the rear panel). See also
DVD-Video
regions
on page 46.
If the region number is OK, it may be that
the disc is damaged or dirty. Clean the disc
and look for signs of damage. See also
Taking care of your player and discs
on
page 43.
• Why won’t the disc I loaded play?
First check that you loaded the disc the
right way up (label side up), and that it’s
clean and undamaged. See
Taking care of
your player and discs
on page 43 for
information on cleaning discs.
If a disc loaded correctly won’t play, it’s
probably an incompatible format or disc
type, such as DVD-ROM. See
Disc / content
format playback compatibility
on page 7 for
more on disc compatibility.
• I have a widescreen TV so why are there
black bars at the top and bottom of the
screen when I play some discs?
Some movie formats are such that even
when played on a widescreen TV, black
bars are necessary at the top and bottom of
the screen. This is not a malfunction.
• I have a standard (4:3) TV and set the player
to show widescreen DVDs in pan & scan
format, so why do I still get black bars top
and bottom with some discs?
Some discs override the display
preferences of the player, so even if you
have
4:3 (Pan & Scan)
selected, those
discs will still be shown in letter box format.
This is not a malfunction.
• My AV receiver is definitely compatible with
96/88.2kHz Linear PCM audio, but it doesn’t
seem to work with this player. What’s
wrong?
For digital copy-protection purposes, some
96/88.2kHz DVD discs only output digital
audio downsampled to 48/44.1kHz. This is
not a malfunction.
To fully take advantage of the high
sampling rate audio, connect the analog
audio outputs to your amplifier/receiver.
• Why can’t I hear SACD audio through the
digital outputs?
SACD audio is only available through the
analog outputs. This is not a malfunction.
Some DVD-Audio discs too only output
audio through the analog outputs.
• Is it better to listen to DVD-Audio discs
through the analog outputs?
Some DVD-Audio discs do not output
anything through the digital outputs, and
multichannel discs are downmixed to
stereo for the digital output. In addition,
high sampling rate DVD-Audio discs
(higher than 96kHz) automatically
downsample audio output from the digital
outputs.
Using the multichannel analog audio
outputs for DVD-Audio have none of these
limitations.
• My DVD-Audio disc starts playing, but then
suddenly stops!
The disc may have been illegally copied.
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