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Ping Warranty Statement

Privacy Policy and Terms & Conditions

Your Ping(s) are warranted for one year from the date of purchase for hardware or manufacturer defects. You will 

need to contact our customer service team to receive an RMA number for exchange in the event that they are 

unable to successfully resolve the issue(s) you are experiencing. To qualify for an exchange, your device must not 

be physically damaged in any way. For any questions pertaining to warranty, please email [email protected].

Our Privacy Policy and Terms and Conditions are available for review at the following URLs:

https://pinggps.com/privacy-policy

https://pinggps.com/terms

Compliances

FCC/ISED REGULATORY NOTICES
Modification statement

P

ing GPS has not approved any changes or modifications to this device by the user. Any changes or modifications could void the 

user’s authority to operate the equipment.

Ping GPS n’approuve aucune modification apportée à l’appareil par l’utilisateur, quelle qu’en soit la nature. Tout changement ou 

modification peuvent annuler le droit d’utilisation de l’appareil par l’utilisateur.

Interference statement 

This device complies with Part 15 of the FCC Rules and Industry Canada licence-exempt RSS standard(s). Operation is subject to 

the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including 

interference that may cause undesired operation of the device.

Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio exempts de licence. L’exploitation est 

autorisée aux deux conditions suivantes : (1) l’appareil ne doit pas produire de brouillage, et (2) l’utilisateur de l’appareil doit accepter 

tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le fonctionnement.

FCC Class B digital device notice

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. 

These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment 

generates,  uses  and  can  radiate  radio  frequency  energy  and,  if  not  installed  and  used  in  accordance  with  the  instructions,  may 

cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular 

installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the 

equipment o

ff

 and on, the user is encouraged to try to correct the interference by one or more of the following measures:

- Reorient or relocate the receiving antenna.

- Increase the separation between the equipment and receiver. 

- Connect the equipment into an outlet on a circuit di

ff

erent from that to which the receiver is connected. 

- Consult the dealer or an experienced radio/TV technician for help.

CAN ICES-3 (B) / NMB-3 (B)

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de classe B est conforme à la norme canadienne ICES-003. 

EU COMPLIANCE STATEMENT

Hereby, Ping GPS declares that the radio equipment type P0100D1 is in compliance with Directive 2014/53/EU. The full text of the EU 

declaration of conformity is available at the following internet address: 

http://pinggps.com/ce-doc

Radio equipment type P0100D1 operates in the following frequency bands: 850 MHz/1900 MHz/ . The maximum radio-frequency 

power transmitted in these bands is 1.819 watts. 

Safety statement

DO NOT attempt to open the Ping Device. Risk of explosion if battery is replaced with incorrect type. DO NOT attempt to open, 

disassemble or service the internal battery. Battery replacement or other repairs to the Ping device must be performed by a qualified 

technician. DO NOT crush or puncture the Ping device/battery. DO NOT short the contacts for battery charging. DO NOT expose 

to temperatures above 140

o

 F (60

C). Properly recycle or dispose of the device. Do not dispose in fire or water. The Ping device is 

intended to be charged by an external limited power supply according to the clause 2.5 of the IEC 60950-1. DO NOT charge the 

device with A/C adapters rated higher than 5V.  

WEEE DIRECTIVE

This symbol means that your Ping device and/or its battery shall not be disposed of with household waste. Please dispose of this 

product at the end of its life cycle at a proper collection facility/receptacle as designated and regulated by local law.  

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Summary of Contents for Ping

Page 1: ...PFUM_Rev14 May 2018 The World s Smallest GPS Locator User Manual ...

Page 2: ...tting Started 3 7 Charging Your Ping Device s 3 Install the Ping Smartphone App 4 Setting Up Your Ping Device s Activation 5 Setting Up Your Ping Device s Permissions 6 Setting Up the Data Network 7 User Interface Overview 8 15 Ping Device Functionality 8 Check in and SOS Alerts 9 Check in SOS Alert Notifications 10 Smartphone App Overview 11 Tracking Location 12 Standby Mode Motion Power Manageme...

Page 3: ...ween 10 99 LEDs remain lit solidly blue when fully charged Note DO NOT use rapid charge type A C adapters to charge your Ping device s Make sure that the voltage rating on any A C charger used is rated 5V or less Your Ping device s will report battery life every time it communicates with the app You will see prompts from the app when the battery is at 10 remaining Img 3 2 5 remaining Img 3 3 or if...

Page 4: ...mg 4 2 to create your account You will then be prompted to review and accept a short list of terms img 4 3 Once complete you can begin adding Ping devices by following the prompts in the app Page 5 also contains information regarding this process To setup your Ping device begin by downloading and installing the Ping smartphone app to your iPhone or Android smartphone The Ping app is compatible wit...

Page 5: ...colors for 2 minutes while in pairing mode 5 At this point the phone will automatically pair with the Ping device Once pairing is successful you may add information for the person pet or object that the current Ping device will be assigned to img 5 3 Note Each device can only be associated with one user account If attempting to activate a device that is already associated with your account Img 5 4...

Page 6: ...sion Once you grant permission or skip the activation process is complete Repeat the steps on page 5 to add additional Ping devices Note You will only be asked for Permission to Speak after adding your first device If you skip this step the app will subsequently remind you that notifications are set to off Img 6 2 Although notification and other permission settings can be changed at any time via t...

Page 7: ...til the LEDs glow red Img 8 5 When LEDs are red release the button to send the SOS alert The LEDs will flash blue followed by green to confirm the SOS alert was successfully triggered The LEDs will periocally glow blue when the SOS alert is being sent and will flash green when the SOS alert is sucessfully sent See pages 9 10 for more details regarding Check in Power Off To power off press and hold...

Page 8: ...ompt select Device Configuration Img 9 3 5 From the Device Configuration page Img 9 4 set the toggle switch for Enable Check ins and Enable SOS Functionality to the OFF position to disable or to the ON position to enable Note It is recommended that Check in and SOS Alert functions should remain enabled for any Ping devices that will be used for the purpose of keeping track of a person s location i...

Page 9: ...evice location displays on the map highlighted in blue Img 10 3 For SOS Alerts the device location displays on the map highlighted in red Img 10 6 Note the initial location provided for Check ins and SOS Alerts are approximations based on cell towers You can request a more specific GPS based location within the app for Check ins SOS Alerts will automatically attempt to locate via GPS after providi...

Page 10: ...com Note If you have allowed for push notification from Ping as recommended see page 5 Permissions you will receive Check in and SOS Alert notifications even when the app is closed on your smartphone Note For optimal battery life utilize Privacy Mode during hours of the day in which it is not necessary for Ping devices to be connected to the cellular network For example if you have a Ping device a...

Page 11: ...mg 10 2 3 When a location request is received the device will also attempt to lock on to satellite signal via GPS When GPS lock occurs the device will follow up with a second SMS to the app containing a more precise location and the map will update by zooming in to the more precise location img 10 3 Due to the nature of GPS technology there may be instances in which GPS lock is not possible such a...

Page 12: ...er Management enhances the battery life of your Ping device when in Standby Mode If the accelerometer does not detect motion for three hours your Ping device will automatically obtain and transmit its current position to the app Then it will disconnect from the cellular modem and power it off Bluetooth wireless technology remains active as does the accelerometer The Ping device will automatically ...

Page 13: ...de and Airplane Mode Enable disable Check in SOS functions on the device Remove the Ping device from your account This will allow the Ping to be paired to another account and smartphone 2 Data Plans Global Coverage This menu allows you to select a dataplan and add global coverage As previously mentioned users in the United States Canada and Mexico will receive the first year of the dataplan free Y...

Page 14: ...nable disable Privacy Mode and Airplane Mode 1 Open the Ping app 2 From the My Devices page Img 12 1 select the device for which you want to adjust the settings 3 From the device page select the Settings icon in the upper right hand corner Img 12 2 4 From the Ping Settings prompt select Device Configuration Img 12 3 5 From the Device Configuration page Img 12 4 set the toggle switch for Airplane M...

Page 15: ... 3 5 The Advanced Settings page Img 15 4 will display the current firmware on the device and whether or not a new firmware is available If a new firmware is available select the Update Firmware button to begin updating your device Note When installing a firmware update your device must be located near the phone to which it is paired Do not power the device or the phone off during a firmware update...

Page 16: ...nger your remains in a power save mode the longer the battery will last between charges How long does it take to fully charge the Ping s battery It takes approximately 3 hours to charge your battery from 5 to full charge How do I clean my Pings You can hand wash your Pings using warm water and a mild detergent such as dish soap Do not use hot water Are Pings dishwasher safe machine washable Althou...

Page 17: ...close to the Ping that you are trying to add If you still have issues try performing a hardware reset on the Ping see next item below and resetting your phone by powering off and restarting How do I perform a hardware reset on my Ping Locate the charging contact pins on the side of your Ping The reset button is centered between the charging pins and sits slightly lower Use a paper clip or similar ...

Page 18: ... and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the ...

Page 19: ...e owners Any use of the AT T Marks is prohibited without express written permission The Bluetooth word mark and logos are registered trademarks owned by the Bluetooth SIG and any use of such marks by Ping is under license Other trademarks and trade names are those of their respective owners Image Credits Page 2 background photograph by Onlyyouqj Freepik Page 11 background photograph by jcomp Freep...

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