18
Troubleshooting & FAQs
How do I charge my Ping(s)?
To attach the charging cradle, locate the contact
pins on the side of the Ping device, then align
the side of the charger with the charging pins
first and lock the charging cradle into place.
The alignment arms on the non-locking sides
of the charger will ensure proper alignment as
you attach the charging cradle. See page 3 for
complete details and corresponding images.
How do I update the firmware on my Ping(s)?
You will receive notifications from the app when
firmware updates are available, and firmware
updates are applied automatically over-the-air
when Ping’s are within BLE range. You will see
status of firmware updates in progress vie the
app when this occurs.
I am having trouble syncing a Ping with my
smartphone. What can I do?
Make sure Bluetooth is enabled on your
phone via your phone’s settings menu. Make
sure your phone is close to the Ping that you
are trying to add. If you still have issues, try
performing a hardware reset on the Ping (see
next item below) and resetting your phone by
powering o
ff
and restarting.
How do I perform a hardware reset on my
Ping?
Locate the charging contact pins on the side
of your Ping. The reset button is centered
between the charging pins, and sits slightly
lower. Use a paper clip or similar item to press
the reset button. As the Ping reboots, the LEDs
will go through the Power On sequence (see
page 8 for a description of the LED Power On
sequence). After the reboot is complete, the
Ping will enter Standby Mode.
The red LED is lit on my Ping. What does this
mean?
The red LED remaining constantly lit could
mean a number of things. The first thing you
should do is attempt a hardware reset and
make sure to fully charge the battery. If normal
function does not resume after taking these
steps, please contacet Ping technical support
by emailing [email protected].
How do I contact Ping technical support?
Please send all inquiries, technical or otherwise,
to [email protected].
