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Troubleshooting & FAQs
What smartphones are compatible with the
Ping app?
The Ping app is available for iPhones running
iOS 9.0 or later, and Android phones running
Android 4.3 or later.
Can I also access app functions on a web
browser?
Yes, you can access your account at https://
pinggps.com and utilize all of the same
tracking features that are included in the
smartphone app; however, please note that
Ping devices must be synced to your account
via the smartphone app.
Are my Pings waterproof?
Pings are rated IP68, meaning they are
protected from dust and are also waterproof
against brief accidental submersion.
How long is the Ping’s battery life?
In most cases, the fully charged battery can
provide anywhere from 3 weeks to several
months depending usage frequency. The
longer your remains in a power save mode, the
longer the battery will last between charges.
How long does it take to fully charge the
Ping’s battery?
It takes approximately 3 hours to charge your
battery from < 5% to full charge.
How do I clean my Pings?
You can hand wash your Pings using warm
water and a mild detergent such as dish soap.
Do not use hot water.
Are Pings dishwasher safe / machine
washable?
Although Pings are highly durable and
waterproof, using a washing machine or
dishwasher are not recommended methods
of cleaning. Hot water temperatures and
submersion for extended periods of time may
compromise the integrity of your Ping(s). For
best results, hand wash as described in the
previous item above.
How often should I charge my Ping(s)?
This again depends on the frequency of
usage; however, your Ping devices will send
you alerts when their batteries are at 15%
remaining, 10% remaining, and when there is
5% remaining your device will alert you along
with its current location.
